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Centre for Policy on Ageing | |
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Improving older people's services
— an overview of performance | | Author(s) | Ian Bainbridge, Allan Ricketts |
| Corporate Author | Social Services Inspectorate - SSI, Department of Health - DH |
| Publisher | Department of Health, London, November 2003 |
| Pages | 65 pp (CI(2003)14) |
| Source | Department of Health, PO Box 777, London SE1 6XH. NHS Responseline: 08701 555 455. Website: www.doh.gov.uk/ssi/olderpeople03.htm |
| Keywords | Services ; Social Services Departments ; Performance ; Inspection ; Standards of provision ; Government publications. |
| Annotation | The 1998 White Paper, "Modernising social services" (Cm 4169) established a new framework for the provision of social services. This report uses information from inspections of social care services for older people in 15 councils during 2002-03. It outlines the policy context, and reports and analyses inspection and monitoring information on themes as follows: promoting independence; care management and quality of services; access to services; commissioning services; and organisation, management and delivering change. The report cites examples of good practice from individual councils, and provides a checklist to help councils review their progress. While a number of achievements are noted, inspection and performance information showed that users' and carers' experience often falls short, as is the case with minority ethnic groups and older people with dementia, functional mental illnesses and sensory impairment. Appendices on the following are available only on the website version: inspection standards and critiera; inspection method; councils inspected and where to obtain reports; contact details for good practice examples; performance assessment framework; and matrix of inspection judgements. (RH). |
| Accession Number | CPA-031128001 B |
| Classmark | I: PF: 5H: 3U: 583: 6OA |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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