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Centre for Policy on Ageing | |
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What do care managers do?
— a study of working practice in older peoples' services | | Author(s) | A Weinberg, J Williamson, D Challis |
| Journal title | British Journal of Social Work, vol 33, no 7, October 2003 |
| Pages | pp 901-920 |
| Keywords | Social workers ; Key workers ; Management [care] ; Social Services Departments ; Organisation and work studies. |
| Annotation | This paper explores the principal activities of local authority staff undertaking the role of care manager. It is based on a sample of staff in a social services department specialising in older people's services. Staff were asked to complete a diary schedule, in which 34 job-related activities were grouped into five broad categories on the basis of previous research. A 57% response rate was achieved. Analysis of the data revealed several findings of note. First, excluding travel, care managers spent 64% of their working week in direct and indirect user and carer related activities. Second, administrative tasks occupied 32% of their time. Third, care managers spent 27% of their time in assessment activities, compared with 7% in monitoring and reviewing, and 5% in counselling and support. Fourth, care managers spent 4% of their time liaising with health staff. These findings are discussed in the light of previous research and a shift is noted in the nature of the direct contact with the service user. The methodological limitations of the study are explored, and the implications of these findings for users and carers and the development of care management arrangements are discussed. (KJ/RH). |
| Accession Number | CPA-031118202 A |
| Classmark | QR: QRK: QA: PF: 3L6 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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