Centre for Policy on Ageing



Care Direct — an integrated route to help for older people
Author(s)	Andrew Bebbington, Judith Unell
Journal title	Generations Review, vol 13, no 3, July 2003
Pages	pp 18-21
Keywords	Health services ; Information services ; Telephone.
Annotation	Care Direct was launched as a pilot in six areas by the Department of Health (DH) in autumn 2001, as a single gateway or "one-stop shop", offering information and support to people aged 60+ and their carers, principally through a telephone help-line service. The strategic aim is to promote older people's independence, and to enable them to make informed decisions about their need for care. While the experience of the first year has been positive, with the service meeting its targets in terms of the range and volume of activity, and achieving satisfaction with callers, challenges remain. Management is being transferred to the Department for Work and Pensions (DWP), and Care Direct will be incorporated into a new "Third Age" service. (RH).
Accession Number	CPA-030807210 A
Classmark	L: UV: UJ
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...from the Ageinfo database published by Centre for Policy on Ageing.