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Social service users' own definitions of quality outcomes
Corporate AuthorJoseph Rowntree Foundation - JRF
Journal titleFindings, 673, June 2003
PublisherJoseph Rowntree Foundation - JRF, York, June 2003
Pages4 pp
SourceJoseph Rowntree Foundation, The Homestead, 40 Water End, York YO30 6WP. Website: www.jrf.org.uk
KeywordsSocial Services Departments ; Ethnic groups ; Mental disorder ; Usage [services] ; Quality ; London ; Wakefield ; Manchester ; Waltham Forest.
AnnotationThe Shaping Our Lives project (SOL) has been working in partnership with four development projects to test the theory of user-defined outcomes in practice. The four projects are the Black User Group (West London), the Ethnic Disabled Group Emerged (Manchester), Service User Action Group (Wakefield), and an alliance of user groups in Waltham Forest (Footprints, and Waltham Forest Black Mental Health Service User Group). Both the research and the development projects covered a range of experiences, including those of older people, mental health users, minority ethnic communities, and disabled people, and involving 66 users in all. The full report of the project is published by the Joseph Rowntree Foundation (JRF) as "Shaping our lives: what people think of the social care services they use". (RH).
Accession NumberCPA-030715213 A
ClassmarkPF: TK: E: QLD: 59: 82L: 88E: 83E: 82LW

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