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Centre for Policy on Ageing | |
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Older people's perspectives
— devising information, advice and advocacy services | | Author(s) | Ann Quinn, Angela Snowling, Pam Denicolo |
| Corporate Author | Department of Health and Social Care, University of Reading; Joseph Rowntree Foundation - JRF |
| Publisher | Joseph Rowntree Foundation, York, 2003 |
| Pages | 33 pp |
| Source | York Publishing Services Ltd., 64 Hallfield Road, Layerthorpe, York YO31 7ZQ. Website: www.jrf.org.uk |
| Keywords | Advisory services [elderly] ; Information services ; Advocacy ; Projects ; Slough. |
| Annotation | The UK government has acknowledged the need for improved information and advice services, with an increasing emphasis on the importance of service providers working in partnership with older people. In a project supported by the Joseph Rowntree Foundation (JRF), researchers from the University of Reading worked with the Slough Older People's Forum and service providers. They explored the barriers in accessing information, advice and advocacy faced by the multi-ethnic communities of older people in Slough, especially in becoming aware that there was a service that could help them. The report considers older people's views on what services they want, and their key priorities; how older people perceive service providers' distinctions between information, advice and advocacy; the challenges faced by current services in attempting to give accurate and comprehensive information to older people; and the impact of resource limitations (e.g. short-term funding and staff shortages) in providing new services. While no single solution meets all the needs expressed, the library is recommended as the host for providing and co-ordinating a database that is accessible to both service providers and service users. (RH). |
| Accession Number | CPA-030624001 B |
| Classmark | IT: UV: IQ: 3E: 8BEE |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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