Centre for Policy on Ageing



Resident-staff interactions — a challenge for quality residential aged care
Author(s)	Helen Edwards, Deanne Gaskill, Fran Sanders
Journal title	Australasian Journal on Ageing, vol 22.1, March 2003
Pages	pp 31-37
Keywords	Residents [care homes] ; Care home staff ; Social interaction ; Management [care] ; Quality ; Social surveys ; Australia.
Annotation	This paper describes one facet of an Australian study to develop and implement a "best practice model" of residential care for older people, the purpose of which was to describe the current interactional context of a residential care home. 2,848 observations of resident-staff interactions were made and coded according to Baltes' observational schedule. Residents were alone 40% of the time they were observed. The dominant pattern of staff interaction with residents was not to engage in direct verbal or non-verbal communication or physical contact. The dominant response by staff to resident independence was to make no response, while that of staff to resident dependence was to support that dependence. The challenge for quality residential care is how to uphold and advance independence for as long as possible. (RH).
Accession Number	CPA-030515218 A
Classmark	KX: QRM: TMA: QA: 59: 3F: 7YA
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...from the Ageinfo database published by Centre for Policy on Ageing.