Centre for Policy on Ageing



Progress in making e-services accessible to all: encouraging use by older people — report by the Comptroller and Auditor General
Corporate Author	National Audit Office - NAO
Publisher	The Stationery Office, London, 2003
Pages	59 pp (HC 428 Session 2002/03)
Source	TSO, PO Box 29, Norwich, NR3 1GN.
Keywords	Information technology ; Computers ; Usage [services] ; Government publications.
Annotation	E-services have the potential to offer older people a range of valuable services, and there are some limited signs that older people are taking advantage of government initiatives to increase access. However, many older people do not see new technology such as the internet as relevant to them, preferring traditional channels of communication. This report examines the use of e-services by older people, using case studies to illustrate ways in which opportunities are being made for older people to access e-services. It also considers factors in the design, usability and accessibility of websites in ensuring that older people are able to use e-government services. Appendices include information on an accessibility audit of government websites, listing those audited. (RH).
Accession Number	CPA-030410001 B
Classmark	UVB: 3O: QLD: 6OA
Data © Centre for Policy on Ageing

...from the Ageinfo database published by Centre for Policy on Ageing.