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Centre for Policy on Ageing | |
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| Evaluating consumer satisfaction in residential continuing care settings | | Author(s) | Lori Moran, Elizabeth White, Jacquie Eales |
| Journal title | Journal of Aging & Social Policy, vol 14, no 2, 2002 |
| Pages | pp 85-109 |
| Source | http://www.tandfonline.com |
| Keywords | Care homes ; Nursing homes ; Quality ; Consumer ; Social surveys ; Canada. |
| Annotation | The outcome of the project reported on here is a client-centred consumer satisfaction questionnaire designed to evaluate new models of residential continuing care in Alberta, Canada. Satisfaction is defined as a multi-dimensional construct that is grounded in the consumer's experience. Consultation with the clients of the services during development of the instrument ensured that characteristics important to the clients were assessed. The result is an instrument with which to measure satisfaction that is fully client-centred and that, with appropriate modifications can be used to monitor any client-centred programme for cognitively able continuing care clients. (KJ/RH). |
| Accession Number | CPA-030128205 A |
| Classmark | KW: LHB: 59: WY: 3F: 7S |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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