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Centre for Policy on Ageing | |
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| Developing and implementing a local performance measurement system in older people's services | | Author(s) | Paul Clarkson, David Challis |
| Journal title | Research Policy and Planning, vol 20, no 3, 2002 |
| Pages | pp 3-16 |
| Keywords | Services ; Social Services Departments ; Performance ; Measurement. |
| Annotation | Monitoring social care performance raises complex issues of design and implementation. Difficulties in developing local performance management systems include central government demands for data that are not always appropriate to local concerns, technological problems, and problems with interpretation. This study was conducted before the current performance agenda took hold. It attempted to confront the difficulties by outlining a model of the most important domains for monitoring, devising a suite of indicators to comment on organisational objectives, and using comparative analysis to formulate questions concerning key areas of variation. The system offers a number of benefits, while focused implementation can overcome difficulties and increase co-operation from staff. (RH). |
| Accession Number | CPA-030124202 A |
| Classmark | I: PF: 5H: 3R |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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