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Centre for Policy on Ageing | |
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| Expected and actual difficulties of volunteer resident advocates in an ombudsman program | | Author(s) | Pat M Keith, Robert B Schafer |
| Journal title | Journal of Applied Gerontology, vol 21, no 4, December 2002 |
| Pages | pp 421-436 |
| Keywords | Advocacy ; Voluntary workers ; Nursing homes ; Complaints [services] ; Social surveys ; United States of America. |
| Annotation | The activities of the office of the ombudsman in the US include investigating and resolving complaints made by long-term care residents. The office's mandate also includes training for volunteers, and promoting the development of citizen organisations to participate in the Ombudsman programme. This research analysed application forms of 694 applicants and a short questionnaire answered by 700 existing volunteers to compare anticipated difficulties of volunteer resident advocates to an ombudsman programme prior to their participation with those they actually experienced. Applicants substantially underestimated the amount and type of difficulties they would experience. Incongruities between applicants' anticipated difficulties and those they later reported suggest areas for training and implications for practice. (RH). |
| Accession Number | CPA-021216244 A |
| Classmark | IQ: QV: LHB: QLV: 3F: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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