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Centre for Policy on Ageing | |
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| Work satisfaction, stress, quality of care and morale of older people in a nursing home | | Author(s) | Sally Redfern, Shirina Hannan, Ian Norman |
| Journal title | Health & Social Care in the Community, vol 10, no 6, November 2002 |
| Pages | pp 512-517 |
| Keywords | Job satisfaction ; Stress ; Management [care] ; Quality ; Residents [care homes] ; Morale ; Nursing homes ; Correlation. |
| Annotation | A study carried out in one nursing home aimed to determine the feasibility of working with care workers and very frail service users, to investigate links between the staff's levels of work satisfaction and stress, and the residents' quality of care and morale. Most of the 44 care staff (70%) and 22 cognitively intact residents (82%) participated willingly in completing rating scales by self-completion questionnaire or interview. Well-validated scales were used to measure job satisfaction, work stress, organisational commitment, perceived quality of care, and morale and mental health. The findings revealed a staff group with a fairly high level of job dissatisfaction and stress, yet very committed to the nursing home. Residents' morale was good, although they rated the home atmosphere lower than did the staff. Significant correlations emerged in the expected direction between satisfaction, commitment, stress and quality of care perceived by staff. Correlations between home atmosphere perceived by residents and their morale and mental health were low. Because of the labour-intensive nature of data collection, this feasibility study supports the need for further research using a case-study approach in a small number of homes. (RH). |
| Accession Number | CPA-021216204 A |
| Classmark | WL5: QNH: QA: 59: KX: DQ: LHB: 49 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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