Centre for Policy on Ageing



The impact of location on the use of information systems — case study - health information kiosks
Author(s)	David Nicholas, Paul Huntington, Peter Williams
Journal title	Journal of Documentation, vol 58, no 3, 2002
Pages	pp 284-301
Keywords	Health [elderly] ; Information technology ; Accessibility ; Location ; Usage [services].
Annotation	Touch-screen kiosks are situated in a variety of locations to provide the public with ready access to health information. This paper uses transaction logs to examine use of 21 such kiosks, and makes comparisons between the types of organisation in which they are housed: pharmacies, hospitals, information centres and doctors' surgeries. A small case study features a supermarket kiosk. Details of nearly 90,000 user sessions and 750,000 page views were used for comparison between sites, by numbers of users, their age and gender, trends over time, the number of sessions conducted, page view time, session duration, pages viewed, site penetration, number of pages printed, and health topics viewed. There were considerable differences between the kiosk locations. This early research provides the quantitative foundation for a fuller study of kiosk location and the differences in perceptions of the quality and authority of kiosk data. (RH).
Accession Number	CPA-021028001 A
Classmark	CC: UVB: 5CA: 5B4: QLD
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...from the Ageinfo database published by Centre for Policy on Ageing.