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A comparison of methods to assess nursing home residents' unmet needs
Author(s)Lené Levy-Storms, John F Schnelle, Sandra F Simmons
Journal titleThe Gerontologist, vol 42, no 4, August 2002
Pagespp 454-461
KeywordsResidents [care homes] ; Nursing homes ; Needs [elderly] ; Management [care] ; Quality ; Evaluation ; Qualitative Studies ; United States of America.
AnnotationThree interview methodologies assessing 70 nursing home residents' unmet needs with regard to activity of daily living (ADL) care are compared. The three types of interview methods included: direct satisfaction questions about ADL care; questions that compared residents' preferences about ADL care frequency or occurrence to perceptions of the ADL care delivered (discrepancy measure); and open-ended questions that asked what residents wanted changed about ADL care. Analyses of residents' responses to open-ended questions produced the most useful information for individualising aspects of technical care and assessing for interpersonal quality of care, whereas the discrepancy questions elicited specific information use for changing frequency or occurrence of ADL care. Interview methodologies that directly ask residents questions about satisfaction with ADL care are the least useful for designing improvement interventions. (RH).
Accession NumberCPA-021021204 A
ClassmarkKX: LHB: IK: QA: 59: 4C: 3DP: 7T

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