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Centre for Policy on Ageing | |
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Who uses service directories?
— extending the behavioral model to information use by older people | | Author(s) | Ralph Cherry |
| Journal title | Research on Aging, vol 24, no 5, September 2002 |
| Pages | pp 548-574 |
| Keywords | Services ; Directories ; Awareness [services] ; Usage [services] ; Social surveys ; United States of America. |
| Annotation | Because access to service information can be a crucial contingency for service use, this research uses the behavioural model of predisposing, enabling and need factors to examine who used an information directory of health and human services distributed by post. Data were collected from surveys sent to 657 people aged 60+ before and after directory dissemination. Multiple logistic regression analyses examined the likelihood of different types of different types of directory use. Respondents who were African American, were caregivers, or had transportation or personal assistance needs were most likely to seek information about community-based services. Enabling variables (directory packaging, prior service use, and awareness) and media scanning predispositions also influenced remembering the directory and directory use for discretionary and non-discretionary services. Although more research is necessary regarding why information is ignored or overlooked, older people are stimulated by the distribution of service directories to acquire information and to call agencies. (RH). |
| Accession Number | CPA-020924209 A |
| Classmark | I: 69: QLA: QLD: 3F: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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