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Centre for Policy on Ageing | |
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| Looking beyond caseload numbers for long-term home-care case managers | | Author(s) | Elizabeth Diem, Denise Alcock, Elaine Gallagher |
| Journal title | Care Management Journals, vol 3, no 1, Fall 2001 |
| Pages | pp 2-7 |
| Annotation | Determining the best use of case managers' time is difficulty both because of the great variability in the factors and the lack of outcome studies. In place of these studies, the response to focus group questions of 89 experience managers from across Canada were used to indicate a value for casement functions in the areas of direct care, indirect care management and programme management. The managers identified greater value for direct care with clients and families who are new to home care or who have complex problems in comparison to clients in more stable or manageable situations. Case managers were frustrated by the lack of agency and community policies and resources to allow them to properly support people in their homes. The managers valued addressing problems on a programme or community basis rather than the usual case-by-case. Although preliminary, the approach could be useful in assessing the efficient and effective use of a scarce resource, case managers' time. (KJ). |
| Accession Number | CPA-020516209 A |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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