Centre for Policy on Ageing
 

 
Sharp selling practices in the sale of assistive products to older people
 — research conducted by Ricability
Corporate AuthorRicability; Age Concern England - ACE
PublisherAge Concern England, London, October 2001
Pages41 pp (Age Concern Reports)
SourceAge Concern England, Astral House, 1268 London Road, London SW16 4ER.
KeywordsAssistive technology ; Sales promotion ; Consumer protection ; Social surveys.
AnnotationThe findings are described of a small investigative study to establish evidence of sharp practices by companies selling assistive products such as stairlifts, powered scooters, and special armchairs and beds. Age Concern commissioned Ricability to investigate such practices, and the research was carried out in 2001. This report covers the background to the research, and explains the methods used. It explores the issues raised by nine complaint case studies, together with mystery shopping exercises in which older people received home visits from companies identified as the source of consumer complaints. It concludes with recommendations on measures needed to deter unacceptable selling practices. (RH).
Accession NumberCPA-020325215 B
ClassmarkM: WUS: WYP: 3F

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