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Centre for Policy on Ageing | |
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| Social care, social housing and electronic service delivery | | Corporate Author | Joseph Rowntree Foundation - JRF |
| Journal title | Findings, 342, March 2002 |
| Publisher | Joseph Rowntree Foundation - JRF, York, March 2002 |
| Pages | 4 pp |
| Source | Joseph Rowntree Foundation, The Homestead, 40 Water End, York YO30 6WP. |
| Keywords | Rented dwellings ; Services ; Voluntary housing agencies ; Computers ; Social surveys. |
| Annotation | Major changes will shortly take place in the management and administration of social landlords and social care providers. Processes such as applying for a service, making a complaint, or ordering a service such as a housing repair will increasingly be handled with the aid of computerisation, and will in some cases be wholly computerised. Electronic service delivery (ESD) is being actively encouraged and supported by government through the Office of the E-Envoy. Research by Nicholas Pleace and Deborah Quilgars of the Centre for Housing Policy, University of York, indicates mixed progress in development and uncertainty about ESD among service users and front line staff. These findings summarise the research results, focusing on progress with ESD and the views of service users and staff. (RH). |
| Accession Number | CPA-020325204 A |
| Classmark | KEE: I: KK: 3O: 3F |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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