Centre for Policy on Ageing



A qualitative study of older people's views of out-of-hours services
Author(s)	Judy Foster, Jeremy Dale, Lynda Jessopp
Journal title	British Journal of General Practice, vol 51, September 2001
Pages	pp 719-723
Keywords	General practice ; Nightly ; Usage [services] ; Consumer ; General practitioners ; Attitude ; Qualitative Studies ; London.
Annotation	Out-of-hours primary care services continue to change with the growth of general practitioner (GP) co-operatives and the more recent development of NHS Direct. While older people are more likely to to have increased needs for such services, evidence suggests that they are reluctant users of GP out-of-hours services. 30 people aged 65 to 81 from community groups in south-east London participated in focus group sessions. Two related themes were identified: not wanting to make excessive demands on health services; and perceived barriers to service use, such as using the telephone and travelling at night. Participants preferred contact with a family doctor and were distrustful of telephone advice, particularly from nurses. Steps need to be taken to counteract older people's reluctance to use services that are based around less personal models of care. (OFFPRINT.) (RH).
Accession Number	CPA-011220204 A
Classmark	L5: 4RD: QLD: WY: QT6: DP: 3DP: 82L *
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...from the Ageinfo database published by Centre for Policy on Ageing.