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Centre for Policy on Ageing | |
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| Measuring resident satisfaction in residential aged care | | Author(s) | Shu-Chiung Chou, Duncan P Boldy, Andy H Lee |
| Journal title | The Gerontologist, vol 41, no 5, October 2001 |
| Pages | pp 623-631 |
| Keywords | Residents [care homes] ; Attitude ; Quality ; Management [care] ; Care homes ; Cross sectional surveys ; Australia. |
| Annotation | The factor structure, reliability and validity of an existing Resident Satisfaction Questionnaire (SQ) is assessed, and a short form version of the RSQ developed for use in residential care settings. Exploratory and confirmatory factor analyses were conducted on a sample of 1,146 residents in 70 residential care homes in Western Australia. The RSQ is confirmed to be reliable, valid, content-relevant and easy-to-use instrument for assessing residents' satisfaction with their care homes. Resident satisfaction, as assessed via the RSQ was found to be a multidimensional construct comprising six factors: room, home, social interaction, meals service, staff care, and involvement. A 24-item version of the RSQ can be constructed based on a 6-factor resident satisfaction measurement model, and used as a regular monitoring tool of resident satisfaction for quality improvement purposes. (RH). |
| Accession Number | CPA-011129213 A |
| Classmark | KX: DP: 59: QA: KW: 3KB: 7YA |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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