Centre for Policy on Ageing



Review of older people's services in West Glasgow — September 2001
Corporate Author	Scottish Health Advisory Service - SHAS; NHS Quality Improvement Scotland
Publisher	Scottish Health Advisory Service (SHAS), Edinburgh, 2001
Pages	43 pp
Source	Scottish Health Advisory Service, Elliott House, 8-10 Hillside Crescent, Edinburgh EH7 5EA.
Keywords	Health Authorities and Trusts ; Hospital services ; Services ; Management [care] ; Inspection ; Glasgow.
Annotation	General standards of health care for older people in West Glasgow have been found to be good, but with considerable variation across different parts of the service. This report examines how SHAS quality indicators are being met with regard to management of services, service delivery, quality of life, and planning and assessing need. Good day-to-day care was observed throughout the service, and many areas of good practice identified. Although there was no evidence of satisfaction surveys being conducted to find out patients' views, older people completing the questionnaire for the SHAS review reported general satisfaction with the services they received. The review found that services were being guided by a number of different policies, and there was no evidence of a single coherent strategy. Recommendations are made accordingly. (RH).
Accession Number	CPA-011119207 B
Classmark	L4A: LD: I: QA: 3U: 9WC
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...from the Ageinfo database published by Centre for Policy on Ageing.