Centre for Policy on Ageing



Care work and quality of care for older people — a review of the research literature
Author(s)	Shirina Hannan, Ian J Norman, Sally J Redfern
Journal title	Reviews in Clinical Gerontology, vol 11, no 2, May 2001
Pages	pp 189-203
Keywords	Management [care] ; Quality ; Care home staff ; Stress ; Residents [care homes] ; Well being ; Literature reviews.
Annotation	The context for this review are policy pronouncements on health and social care policy in the late 1990s, and the commissioning by the Department of Health (DoH) of the Centre for Policy on Ageing (CPA) to develop national standards for residential and nursing homes. The authors investigate the association between work satisfaction and stress of care staff, and the quality of care and well-being of older people in continuing care settings. The first section explores the links between all four variables, and highlights shortcomings. The second examines the influence of intervening factors on all four variables. The paper concludes by presenting a hypothetical model grounded in the literature which summarises expected relationships between work satisfaction, work stress, quality of care, resident or patient well-being, and other related variables. (RH).
Accession Number	CPA-011115227 A
Classmark	QA: 59: QRM: QNH: KX: D:F:5HH: 64A
Data © Centre for Policy on Ageing

...from the Ageinfo database published by Centre for Policy on Ageing.