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Centre for Policy on Ageing | |
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Can managers research their own services?
— an experiment in consulting frail, older community care clients | | Author(s) | Charles Patmore |
| Journal title | Managing Community Care, vol 9, no 5, October 2001 |
| Pages | pp 8-17 |
| Keywords | Community care ; Consumer choice ; Social Services Departments ; Managers ; Interviewing ; Methodology. |
| Annotation | As part of Best Value (BV) reviews, social services departments (SSDs) must include information on consultations with frail older people who live in their own homes. This article describes the test of a method for consulting frail older people about the quality of social services and their unmet need. The method - home interviews by senior social services managers - was prompted by advice from older social services clients about how best to obtain their views. Results of the interview programme are presented, together with the benefits arising specifically from using managers as interviewers. Future application of this approach is discussed. (RH). |
| Accession Number | CPA-011030202 A |
| Classmark | PA: WYC: PF: T6: 3DL: 3D |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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