Centre for Policy on Ageing



Improving home care quality — an individual-centred approach
Author(s)	Charles Patmore
Journal title	Quality in Ageing, vol 2, no 3, September 2001
Pages	pp 15-24
Keywords	Domiciliary services ; Social Services Departments ; Quality ; Consumer choice.
Annotation	This article presents evidence for important individual differences between older people concerning what they value as high quality service from home care. A case is made for improving service quality through systematically consulting each service user about their own preferences, and seeking to fulfil these requests on an individual basis. This contrasts with setting uniform quality standards for all older home care clients, based on their most commonly expressed preferences. Evidence is cited from individual interviews with older home care service users, and from an experiment in modifying older people's services through briefing home care staff on individual clients' preferences. Issues on developing this approach are discussed. (RH).
Accession Number	CPA-011019209 A
Classmark	N: PF: 59: WYC
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...from the Ageinfo database published by Centre for Policy on Ageing.