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Centre for Policy on Ageing | |
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Evaluation of the Minimum Income Guarantee claim line
— a report of research carried out by IFF Research Limited on behalf of the Department for Work and Pensions | | Author(s) | Karen Bunt, Lorna Adams, Anna-Marie Jones |
| Corporate Author | IFF Research Limited; Department for Work and Pensions - DWP |
| Publisher | Department for Work and Pensions - DWP, London, 2001 |
| Pages | 88 pp (Research report no 147) |
| Source | Corporate Document Services, 7 Eastgate, Leeds LS2 7LY. |
| Keywords | Social security benefits ; Supplementary benefits ; Claims [services] ; Advisory services [elderly] ; Telephone ; Social surveys. |
| Annotation | The Minimum Income Guarantee (MIG) telephone claim line was established by the former Department of Social Security (DSS) in May 2000, to encourage more pensioners to claim the Income Support (IS) to which they may be entitled. This research was commissioned to examine the overall views and experiences of those who used the service, and to explore why some callers to the Claim Line had not returned their claim form to the DSS to make a claim for MIG. A total of 300 interviews were carried out with those who had made a successful claim for MIG, 300 who had made an unsuccessful claim, and 500 who had not returned their claim form. This report considers: decision to call the Claim Line; the quality of the telephone service; understanding the next stage of the process; receiving and completing the Electronic Claim Form; reasons for non-completion; understanding of application outcomes; and overall satisfaction with and likelihood of using similar services in the future. (RH). |
| Accession Number | CPA-010913211 B |
| Classmark | JH: JHM: QLT: IT: UJ: 3F |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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