Centre for Policy on Ageing
 

 
Role orientations, attributions to nursing facility personnel, and unresolved complaints of volunteers in an ombudsman program
Author(s)Pat M Keith
Journal titleJournal of Gerontological Social Work, vol 34, no 4, 2001
Pagespp 33-46
Sourcehttp://www.tandfonline.com
KeywordsAdvocacy ; Voluntary workers ; Nursing homes ; Complaints [services] ; United States of America.
AnnotationThis research linked volunteers' orientations to their work in an ombudsman programme, their attributions of support to facility personnel, and unresolved complaints. A significant feature of the research was relating volunteers' attitudes and an objective indicator of their practices. Data were analysed from 481 volunteers' responses to a questionnaire, with unresolved complaints were coded from records. Advocates differed from mediators and therapeutic supporters, having significantly more unresolved complaints and more negative attributions to facility personnel. Attributions to facility staff influenced the magnitude of unresolved complaints only among advocates. (RH).
Accession NumberCPA-010717208 A
ClassmarkIQ: QV: LHB: QLV: 7T

Data © Centre for Policy on Ageing
...from the Ageinfo database published by Centre for Policy on Ageing.
 
CPA home >> Ageinfo Database >> Last modified: Fri 21 Sep 2018, © CPA 2018 Queries to: webmaster@cpa.org.uk