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Quality on the way
 — a report of an inspection of service quality improvements in social care
Author(s)Charles Cope
Corporate AuthorSocial Services Inspectorate - SSI, Social Care Group, Department of Health - DoH
PublisherDepartment of Health, London, 2001
Pages52 pp (CI(2001)8
SourceDepartment of Health Publications, PO Box 777, London SE1 6XH.
KeywordsServices ; Social Services Departments ; Quality ; Inspection ; Standards of provision ; Government publications.
AnnotationA consultation document, "Quality strategy for social care" was published in August 2000, after completion of the fieldwork for this inspection. The purpose of this related inspection was to evaluate and examine the relationship between quality initiatives and outcomes for service users and carers. Ten authorities were inspected: York, Windsor and Maidenhead, Portsmouth, Luton, Sheffield, Nottinghamshire, Sefton, Cornwall, Wolverhampton, and Islington. Evidence collected and presented includes examples of good practice illustrating the following themes: management arrangements; information and consultation on services; assessment and care management; effectiveness of service delivery and outcomes; fair access; and cost and efficiency. A checklist of key questions can be used as an audit tool. (RH).
Accession NumberCPA-010626213 B
ClassmarkI: PF: 59: 3U: 583: 6OA

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