Centre for Policy on Ageing
 

 
Quality at home for older people
 — involving service users in defining home care specifications
Author(s)Norma Raynes, Bogusia Temple, Charlotte Glenister
Corporate AuthorJoseph Rowntree Foundation - JRF
PublisherPolicy Press, Bristol, 2001
Pages79 pp (Community care into practice series)
SourceMarston Book Services, PO Box 269, Abingdon, Oxon OX14 4YN.
KeywordsDomiciliary services ; Quality ; Consumer choice ; Standards of provision ; Manchester.
AnnotationQuality home care services enable older people to live at home and to keep their independence. This study was carried out in Manchester. The findings describe the views and priorities about quality in home care services of those under 80 and those over 80 years of age. The report identifies users' priorities for the first time, and shows the differences and similarities in perceptions of quality between white and minority ethnic service users. Different methods of obtaining service users' views are compared, and recommendations made for ways of ensuring that listening to older people's views on quality becomes part of the mainstream of purchasing and providing quality home care services. To this end, a further aim was the production of a manual for local authorities on how to find out older people's views on service quality. (RH).
Accession NumberCPA-010621203 B
ClassmarkN: 59: WYC: 583: 83E

Data © Centre for Policy on Ageing
...from the Ageinfo database published by Centre for Policy on Ageing.
 
CPA home >> Ageinfo Database >> Queries to: webmaster@cpa.org.uk