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Centre for Policy on Ageing | |
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Satisfaction with the care-managed support of older people
— an empirical analysis | | Author(s) | John Chesterman, Linda Bauld, Ken Judge |
| Journal title | Health & Social Care in the Community, vol 9, no 1, January 2001 |
| Pages | pp 31-42 |
| Keywords | Community care ; Informal care ; Consumer ; Life satisfaction ; Social surveys. |
| Annotation | Using data from the "Evaluating Community Care for Elderly People" (ECCOP) study, this investigation examines three aspects of user satisfaction: initial satisfaction with the assessment process; satisfaction with service levels (at 6-month follow-up); and satisfaction with the experience of social services. Examination of overall satisfaction levels provided only a partial picture, due to their association both with user characteristics and the effect of life satisfaction. Measures of specific problems - arthritis, loneliness, problems keeping warm, and an inner city location - revealed characteristics associated with reduced satisfaction, whereas most resource inputs - including social work involvement - were positively related to satisfaction. The role of life satisfaction as a predictor of general satisfaction was further investigated by examining its dependence on case characteristics. While older users were more frequently satisfied with life, those with greater functional impairment and below average self-perceived health reported lower life satisfaction. The complexity of interpreting satisfaction data to provide an accurate assessment of service quality is highlighted. (RH). |
| Accession Number | CPA-010320205 A |
| Classmark | PA: P6: WY: F:5HH: 3F |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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