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Benefits Agency Better Government for Older People evaluation report
Author(s)Mark Sippings
Corporate AuthorBenefits Agency; Better Government for Older People - BGOP
PublisherBenefits Agency, London, 13 Nov 2000
Pages48 pp
SourceDSS website only : www.dss.gov.uk/publications/2001/index.htm
KeywordsSocial security benefits ; Services ; Central government departments and agencies ; Social policy ; Government publications.
AnnotationThe Benefits Agency (BA) Better Government for Older People (BGOP) sought to complement the BGOP programme developing an understanding of how to improve front line services for pensioners, and to assess the practicality of combining BA services with those of other local service providers. This report evaluates the eight BA prototypes established in Bolton, Devon, Harrow, Middlesbrough and Hartlepool, Newcastle, Rhondda Cynon Taff, Stirling, and Wolverhampton. Their aims follow similar themes to provide older people with: clearer, more accessible information; simpler access to services; improved linkages between service providers; and more say in the type of service they require. Research focused on service delivery themes rather than the prototypes. (RH).
Accession NumberCPA-010302209 B
ClassmarkJH: I: PC: TM2: 6OA

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