Centre for Policy on Ageing



Age Concern's response to the Department of Health consultation paper, "Listening to people: a consultation on improving social services complaints procedures"
Corporate Author	Age Concern England - ACE
Publisher	Age Concern England, London, September 2000
Pages	10 pp (Policy Papers, ref: 1900)
Source	Age Concern England, Astral House, 1268 London Road, London SW16 4ER.
Keywords	Complaints [services] ; Social Services Departments ; Age Concern ; Comments or Evidence submitted.
Annotation	Age Concern welcomes the proposed complaints procedure, particularly introduction of a 14-day time limit for dealing with the first, local resolution stage. ACE's main concerns relate to the areas where social services departments (SSDs) interface with other organisations, which could become increasingly complex. Service users may face increasing difficulties in knowing who is responsible for ensuring that their needs are met. This response to the consultation covers the role of advocacy, and specific problems with consultation in complaints procedures. (RH).
Accession Number	CPA-010226205 P
Classmark	QLV: PF: PT: 6PM *
Data © Centre for Policy on Ageing

...from the Ageinfo database published by Centre for Policy on Ageing.