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Correlates of primary orientations of volunteer ombudsmen in nursing facilities
Author(s)Pat M Keith
Journal titleJournal of Aging Studies, vol 14, no 4, December 2000
Pagespp 373-384
KeywordsAdvocacy ; Voluntary workers ; Social characteristics [elderly] ; Nursing homes ; United States of America.
AnnotationThis research, based on data from 745 US volunteer ombudsmen (mean age 69) in nursing homes, hypothesises about relationships between background, social psychological characteristics, in-service training, and four orientations (advocate, mediator, therapeutic supporter, and undifferentiated). Most ombudsmen identified a primary orientation, and their lives as volunteers were affected by this choice. Orientations of ombudsmen were differentiated by the resources that each brought to the task, how their skills were developed after they became volunteers, and their eventual strategies. Advocates were distinguished from others by their relative youth, formal education, in-service training, and greater hindrances. Perhaps extending traditional conceptions of gender roles, women more often practised skills as therapeutic supporters. Those without a primary orientation had the most negative experiences. (RH).
Accession NumberCPA-010131210 B
ClassmarkIQ: QV: F: LHB: 7T

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