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Centre for Policy on Ageing | |
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Learning to listen
— involving service users in the development and delivery of home improvement agencies and related services | | Author(s) | Janice Fox, Sue Adams |
| Corporate Author | Care and Repair England |
| Publisher | Care and Repair England, Nottingham, 2000 |
| Pages | 29 pp |
| Source | Care and Repair England, Bridgford House, Pavilion Road, West Bridgford, Nottingham NG2 5GJ. |
| Keywords | Owner occupied dwellings ; Improvement ; Advisory services [elderly] ; Consumer ; Participation. |
| Annotation | Local authorities now have a duty to consult with the community about their plans for local service provision. "Learning to listen" aims to encourage both home improvement agencies (HIAs) and local authorities to look positively at how they can involve their service users effectively. The report highlights the views expressed by older people taking part in discussion groups. While those who had used an agency service were positive about the help provided, there was criticism of the low profile of HIA services both locally and nationally. Close co-operation with organisations such as Better Government for Older People and Age Concern would allow HIAs to learn from others and inform internal debate. (RH). |
| Accession Number | CPA-010130224 B |
| Classmark | KEA: 5ST: IT: WY: TMB |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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