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Centre for Policy on Ageing | |
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Satisfaction and expectations
— attitudes to public services in deprived areas | | Author(s) | Bobby Duffy |
| Corporate Author | ESRC Centre for Analysis of Social Exclusion - CASE, Suntory-Toyota International Centres for Economics and Related Disciplines - STICERD, London School of Economics and Political Science |
| Publisher | STICERD, London, 2000 |
| Pages | 45 pp (CASEpaper 45) |
| Source | Centre for Analysis of Social Exclusion, London School of Economics, Houghton Street, London WC2A 2AE. |
| Keywords | Services ; Usage [services] ; Deprived areas. |
| Annotation | There is widespread belief that public services meet the needs of residents less well in deprived areas, and that this is due to both the demands placed on services being greater and the services themselves being of a lower quality. This paper looks at the use, importance and ratings of a range of services by residents in deprived and other areas, using data from a large national survey, the People's Panel. The analysis confirms very high levels of use of some social welfare services by residents in deprived areas, for example GPs and hospitals, that will result in considerable additional pressure on provision. The relative importance of post offices in deprived areas, compared to lower use of banks and buildings societies, is confirmed. The police and hospitals are priorities for improvement in all areas, while bus services are a much greater priority in deprived areas. Overall, the analysis suggests there are relatively few services that deprived area residents are less satisfied with, and differences are generally small. (RH). |
| Accession Number | CPA-001219226 B |
| Classmark | I: QLD: RN |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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