Centre for Policy on Ageing
 

 
Complaints concerning the hospital care of elderly patients
 — a 12-month study of one hospital's experience
Author(s)Kathryn Anderson, Diedre Allan, Paul Finucane
Journal titleAge and Ageing, vol 29, no 5, September 2000
Pagespp 409-412
KeywordsComplaints [services] ; Hospital services ; Management [care] ; Social surveys ; Australia.
AnnotationComplaints concerning older hospitalised people are as common as those concerning younger patients. In this Australian study, most complaints related to communication issues and are seldom a prelude to litigation. The patient adviser or advocate tended to make most of the complaints, and so is a useful intermediary for dealing with and resolving complaints. Emphasis on the needs of older patients and their carers might reduce levels of dissatisfaction. Analysis of complaints can provide pointers to improvements in quality of care. (RH).
Accession NumberCPA-001208203 A
ClassmarkQLV: LD: QA: 3F: 7YA

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