Centre for Policy on Ageing
 

 
Speaking out
 — older people and complaints against the NHS
Corporate AuthorAge Concern England - ACE
PublisherAge Concern England, London, 2000
Pages17 pp
SourceAge Concern England, Astral House, 1268 London Road, London SW16 4ER.
KeywordsNational Health Service ; Complaints [services].
AnnotationIn April 1999, Age Concern appealed for evidence of older people's experiences of the NHS, and received more than 2,000 responses. Older people identify four areas of the NHS complaints services needing to be tackled in order for the system to work: to make sure what happened to them never happens to others; the system to be clearer, easier and more accessible; no fear of recriminations; and independent support. Age Concern suggests 10 recommendations that the Government and NHS - working with patients - reform the complaints system. It notes that the complaints system is being reviewed, with new guidelines expected in early 2001. However, Age Concern believes that any changes should be more responsive, patient centred, and above all independent. (RH).
Accession NumberCPA-001130005 P
ClassmarkL4: QLV *

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