Centre for Policy on Ageing
 

 
Consulting older community care clients about their services
 — some lessons for researchers and service managers
Author(s)Charles Patmore, Hazel Qureshi, Elinor Nicholas
Journal titleResearch, Policy and Planning, vol 18, no 1, 2000
Pagespp 4-11
KeywordsCommunity care ; Quality ; Standards of provision ; Consumer choice ; Social surveys.
AnnotationFor purposes such as Best Value reviews, social services departments (SSDs) need methods for consulting older people. This paper presents the results of research with 88 older users of social services community care, who were interviewed in groups, individually, or through a telephone conference about how they would like to be consulted about services. They expressed a clear overall preference for individual interviews at home, which proved clearly more suitable than focus groups for people over 80. Written questionnaires were consistently criticised. Opinions varied about individual telephone interviews. Senior service managers were favoured as interviewers. (RH).
Accession NumberCPA-001025209 A
ClassmarkPA: 59: 583: WYC: 3F

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