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Centre for Policy on Ageing | |
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Evaluations by staff, residents and community seniors of patronizing speech in the nursing home
— impact of passive, assertive, or humorous responses | | Author(s) | Ellen Bouchard Ryan, Diane E Kennaley, Michael W Pratt |
| Journal title | Psychology and Aging, vol 15, no 2, June 2000 |
| Pages | pp 272-285 |
| Keywords | Attitudes to the old of general public ; Communication ; Personnel ; Residents [care homes] ; Nursing homes ; Evaluation ; Canada. |
| Annotation | Two Canadian studies tested the impact of alternative communication strategies in nursing homes. Staff and residents (and in Study 2 older people living in the community) rated nurse-resident conversational scenarios in which a resident responded positively, directly assertively, or humorously (indirectly assertively) to a patronising nurse. The nurse then either maintained the patronising manner or accommodated with a more respectful speech style. Even though all groups devalued the nurse who maintained the patronising style, nursing home residents predictably showed the most acceptance. The directly assertive response to the resident elicited more devaluation of the non-accommodating nurse than did other positive of humorous responses, but also the least favourable ratings of the resident. Ratings of the humorous response in Study 2 suggested that humour could be a good compromise response style for allowing the receiver of patronising speech to express opposition to a request, yet still maintain an appearance of competence and politeness. (RH). |
| Accession Number | CPA-001024207 A |
| Classmark | TOB: U: QM: KX: LHB: 4C: 7S |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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