Centre for Policy on Ageing



Endurance test — older people's experience of claiming Attendance Allowance
Author(s)	Fran Bennett, Marilyn Howard
Corporate Author	Help the Aged; Disability Alliance Educational and Research Association
Publisher	Help the Aged, London, 1996
Pages	49 pp
Source	Help the Aged, St James's Walk, Clerkenwell Green, London EC1R OBE.
Keywords	Attendance allowance ; Advisory services [elderly] ; Ethnic groups ; Social surveys.
Annotation	Attendance Allowance (AA) is the benefit specifically intended for people over 65 who have a need for personal care because of illness or disability. However, the experience of claiming it is exhausting, demanding and often confusing, and many people need help if their claim is to be successful. This research, commissioned to find out older people's experience of using the self assessment process introduced in 1992, presents a graphic picture of what it is like to claim AA. The research draws on a questionnaire completed by more than 600 advice agencies, and on 19 in-depth interviews with ethnic minority claimants, with vivid and pointed quotations from both sources. The report puts forward positive proposals for improving the process of claiming, and highlights the importance of advice to potential claimants. (RH).
Accession Number	CPA-000818504 B
Classmark	JHP: IT: TK: 3F
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...from the Ageinfo database published by Centre for Policy on Ageing.