Centre for Policy on Ageing



Quality of care from the perspective of elderly people — the QUOTE-Elderly instrument
Author(s)	Herman J Sixma, Crétien van Campen, Jan J Kerssens
Journal title	Age and Ageing, vol 29, no 2, March 2000
Pages	pp 173-178
Keywords	Patients ; Management [care] ; Quality ; Home nursing ; Aftercare ; Measurement ; Netherlands.
Annotation	Patient views on the quality of care are usually assessed by means of patient satisfaction questionnaires. Using focus group methodology, the authors developed QUOTE-Elderly - an instrument for measuring quality of care from the perspective of non-institutionalised older people - by using a combination of qualitative and quantitative methods. Empirical data was obtained on the opinions and experiences of 338 Dutch older people. The authors used explorative and confirmative factor analyses and reliability analysis to evaluate the taxonomy of the instrument, the internal consistency of (sub)scales and the instrument's feasibility. Using scale optimisation, they produced a self-administered questionnaire on quality of health care for the perspective of older people. This contains scientific characteristics and provides specific information for practical quality assurance policies. (RH).
Accession Number	CPA-000717208 A
Classmark	LF: QA: 59: N4: LN: 3R: 76H
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...from the Ageinfo database published by Centre for Policy on Ageing.