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Older people's definitions of quality services
Author(s)Hazel Qureshi, Melanie Henwood
Corporate AuthorJoseph Rowntree Foundation - JRF
PublisherYPS, for the Joseph Rowntree Foundation, York, 2000
Pages27 pp (A briefing paper for the JRF Older People's Steering Group)
SourceYork Publishing Services, 64 Hallfield Road, Layerthorpe, York YO31 7ZQ.
KeywordsConsumer ; Services ; Quality.
AnnotationThe Social Care and Disability Committee of the Joseph Rowntree Foundation (JRF) is developing an Older People's Programme, focusing on the support that older people would value in order to continue to live independently, comfortably, and with a sense of dignity and freedom. This paper considers three tasks: a review of what is known about definitions of quality from the perspective of older people; finding evidence about the outcomes older people wish to achieve and the extent to which services deal with these; and developing an agenda for future work. This is one of three reports commissioned by the JRF to inform its Older People's Steering Group in shaping an agenda for development work. Taken as a whole, the series examines opportunities for older people to have a say, and to suggest ways of taking forward the participatory aims of the Better Government for Older People Programme (BGOP). (RH).
Accession NumberCPA-000704003 B
ClassmarkWY: I: 59

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