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Centre for Policy on Ageing | |
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| Cost, quality, and satisfaction with hospice after-hours care | | Author(s) | Karen Fontaine, Robin Rositani |
| Journal title | The Hospice Journal, vol 15, no 1, 2000 |
| Pages | pp 1-14 |
| Source | Haworth Document Delivery Service, The Haworth Press, 10 Alice Street, Binghamton, NY 13904-1580, United States. |
| Keywords | Terminal care ; Nursing ; Management [care] ; Commercial care ; Costs [care] ; Quality ; Performance ; United States of America. |
| Annotation | 373 patients enrolled in a health maintenance organisation's (HMO) hospice programme were given two different models of after-hours nursing care, one using nurse employees and the other using contract nurses. Statistically significant differences were found between the two groups in cost, in quality of nursing care, and in patient/family satisfaction. The cost of hospital days for the organization was less when patients received after-hours care from nurse employees of the organisation, and quality of documentation was better. More patients who received care from nurse employees were satisfied with nurses' arrival time and understanding of problems as well as with the service, information, courtesy, follow-up and respect which patients received during their hospice stay. (KJ//RH). |
| Accession Number | CPA-000522242 A |
| Classmark | LV: LQ: QA: PI: QDC: 59: 5H: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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