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Centre for Policy on Ageing | |
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| Client satisfaction with service coordinators' provision of home based long-term care services | | Author(s) | Mary Bear, Margaret Sauer, Anita Norton |
| Journal title | Home Health Care Services Quarterly, vol 18, no 1, 1999 |
| Pages | pp 47-60 |
| Source | http://www.tandfonline.com |
| Keywords | Domiciliary services ; Long term ; Liaison ; United States of America. |
| Annotation | This descriptive study investigated the reliability and validity of the Services Coordinator Satisfaction Measure (SCSM) which was developed to measure client satisfaction with service coordination in a pilot home based long-term care programme. The SCSM measures the subdimensions of service delivery and service sufficiency, as well as overall satisfaction with service coordination. Reliability testing with a sample of 213 clients indicated that the SCSM had high internal consistency. Clients ranged between being unsure and satisfied with their service coordinator. Analysis of the subdimensions in the SCSM indicated clients were more satisfied with service delivery than they were with service sufficiency, suggesting that clients were ambiguous about assuming a greater role in managing their own home based long-term care needs. (AKM). |
| Accession Number | CPA-000519403 A |
| Classmark | N: 4Q: QAK: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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