Centre for Policy on Ageing
 

 

Battling for benefit - administration issues and older people
Corporate AuthorAge Concern England - ACE
PublisherAge Concern England, London, September 1999
Pages16 pp (Policy Papers, ref: 2299)
SourceAge Concern England, Astral House, 1268 London Road, London SW16 4ER.
KeywordsSocial security benefits ; Government administration ; Administration of care ; Attitudes to the old of general public.
AnnotationMore than 10 million older people receive state pensions and benefits. Although the system works smoothly in most cases, complicated or poor administration can lead to a range of problems: loss of income; time and expense in trying to sort out problems; and worry and uncertainty. This paper is based on the experiences of those contacting Age Concern locally or nationally, and includes comments from 16 information, advice or advocacy staff working in local Age Concern organisations. Where appropriate, the paper gives recommendations or approaches that could improve the situation. (RH).
Accession NumberCPA-000323203 P
ClassmarkJH: VK: Q: TOB *

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