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Centre for Policy on Ageing | |
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Listening is not enough
— an analysis of calls to Elder Abuse Response - Action on Elder Abuse's national helpline | | Author(s) | Ginny Jenkins, Zee Asif, Gerry Bennett |
| Corporate Author | Action on Elder Abuse |
| Publisher | Action on Elder Abuse, London, 2000 |
| Pages | 19 pp |
| Source | Action on Elder Abuse, Astral House, 1268 London Road, London SW16 4ER. |
| Keywords | Elder abuse ; Telephone services [domiciliary] ; Advisory services [elderly] ; Statistics [data] ; Reports. |
| Annotation | In 1995, Action on Elder Abuse (AEA) established a pilot helpline to provide information on elder abuse to any caller, and to give support and information to those concerned about specific incidents of abuse of older people. This study is a descriptive report on the information obtained from a detailed analysis of some 1,500 calls received during two years (between 1997 and 1999) by this confidential helpline, Elder Abuse Response. Although care should be taken with interpreting the statistics - as information was gathered only from those motivated to call the helpline - it is the largest survey ever undertaken in the UK into elder abuse. The report covers information about callers, where abuse took place, types of abuse, who was abused, and the role of the abuser. AEA asks government to make changes to the care standards legislation or associated regulations, and for staff in statutory services to be trained to recognise abuse. The report also calls for further research into all aspects of elder abuse. The report was first published in the Journal of Adult Protection, vol 2, issue 1, February 2000. (RH). |
| Accession Number | CPA-000209002 P |
| Classmark | QNT: OUA: IT: 6C: 6K * |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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