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Educating nursing assistants to communicate more effectively with nursing home residents with dementia
Author(s)Philip McCallion, Ronald W Toseland, Debra Lacey
Journal titleThe Gerontologist, vol 39, no 5, October 1999
Pagespp 546-558
KeywordsDementia ; Patients [nursing homes] ; Nursing Auxiliary ; Communication ; United States of America.
AnnotationNumerous studies have shown that interactions with nursing assistants (NAs) and other caregivers can have a critical impact on the quality of life and well-being of nursing home residents. This article describes the development and evaluation of a Nursing Assistant Communication Skills Program (NACSP). The programme was designed to help NAs interact more effectively with nursing home residents with moderate and severe dementia. In two skilled-care nursing homes, NAs in four units were randomly assigned by unit to NACSP or to a waiting list control condition, and were assessed at baseline, 3 months and 6 months. NACSP resulted in improvement in the well-being of nursing home residents being cared for by NAs who had received the training. It was also found that NACSP resulted in greater knowledge of caregiving responses and reduced turnover rates among NAs, but the programme had no impact on their knowledge of dementia. To disseminate the NACSP programme, a leader manual, a training video and a workbook for participants were developed. (AKM).
Accession NumberCPA-000118240 A
ClassmarkEA: LHB:LF: QTE:4UA: U: 7T

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