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Single Assessment Process - organisations

The following listing is subject to ongoing review and revision...

2020 Project
20/20 is a project set up by a number of national older people's housing stakeholders who have joined forces to examine the future of older people's housing and care. This is especially important because of the rate of demographic change, with an anticipated increase in older people when in 2020, the number will begin to peak as a proportion of the general population. This consultation paper launches the Project and a number of activities throughout 2005. The consultation paper asks for views on a number of key areas that need to be examined more closely: extra care housing; design standards; support services; diversity and equality issues; telecare; the sheltered housing workforce; and the market place. (KJ/RH)
Contact details:
Michele Hollywood 11a Westminster Palace Gardens 1 - 7 Artillery Row London SW1P 1RL
Tel: 01784 446001 |  Fax:  |  E–mail: michele.hollywood@hanover.org.uk  | 
Other Contacts: Helen Needham
Web link(s): http://www.shelteredhousing.org.uk
Action on Elder Abuse
Action on Elder Abuse is a multi-disciplinary membership organisation that aims to prevent the abuse of older people by raising awareness; encouraging education; promoting research; and collecting and disseminating information. It provides a national information and advice service, and also guidance for the prevention of, and action on, the abuse of older people. AEA offers a wide variety of free information sheets and a number of training packages geared toward various staffing groups and situations. These include training books and videos. AEA is actively involved in the PoVA (Protection of Vulnerable Adults) consultation process which is due to be implemented in June 2004. (Moved to new premises in July 2009).
Contact details:
Gary Fitzgerald, Director, Action on Elder Abuse P.O Box 60001 London SW16 9BY
Tel: 020 8835 9280 |  Fax: 020 8696 9328 0808 808 8141 helpline  |  E–mail: garyfitzgerald@elderabuse.org.uk  |  enquiries@elderabuse.org.uk
Other Contacts:
Web link(s): http://www.elderabuse.org.uk
Acton Shapiro
Acton Shapiro is a specialist independent company providing consultancy and research in the fields of health and social care. Directed by Liz Newbronner and Chris Acton, our team has a wide range of skills gained through many years of experience in health, social services and the voluntary sector. Acton Shapiro worked jointly with SPRU, University of York as part of the study which produced the report: Outcomes-focused Services for Older People (2006).
Contact details:
Chris Acton School Lane Greengate Malton York YO17 7EL
Tel: 01653 691351 |  Fax: 01653 698589  |  E–mail: consultancy@actonshapiro.co.uk  | 
Other Contacts: Liz Newbronner
Web link(s): http://www.actonshapiro.co.uk/Homepage/default.aspx
Age Concern England
As the training division of Age Concern England, Age Concern Training provides extensive training services from fourteen regional locations offering local open and in-house courses for professionals caring for older people. Contact Pauline Norton for general enquiries about training services and contact Graham Steele if you have a specific enquiry about an advertised course.
Contact details:
Graham Steele, Age Concern Training, National Sales and Marketing Office, Martindale, Hawks Green Lane, Cannock, Staffs, WS11 7XN
Tel: 01543 503660 - National Sales Office (GS) 01434 600552 - National Training Office (PN) |  Fax: 01543 504640 - National Sales Office 01434 600949 - National Training Office  |  E–mail: steeleg@ace.org.uk  |  nortonp@ace.org.uk
Other Contacts: Pauline Norton, Director, Age Concern National Training Office, 8/9 Market Place, Hexham, Northumberland NE46 1XF
Web link(s): http://www.ageconcern.org.uk/ageconcern/products_56.htm
AIS Systems Ltd
AIS Systems Ltd works closely with Dr Iain Carpenter, a leading geriatrician and head of INTER RAI at the University of Kent and other leading clinical specialists and healthcare providers on the Single Assessment Process for the Care of the Elderly. AIS currently provides the internationally accepted Minimum Data Set residential assessment instrument (MDS - RAI) and a Community version (MDS - HC) which are designed to support the assessment process and produce sound clinically based care plans for older people. In addition to providing software and implementation support and training, AIS also provide the nationally certificated MDS instrument training across both the public and private sectors.
Contact details:
Ken Collins, Chair, AIS Systems Ltd, Unit 5, The Courtyard, Wisley, Surrey GU23 6QL
Tel: 01932 359370 |  Fax: 01932 359359  |  E–mail: info@aissystems.ltd.uk  | 
Other Contacts:
Web link(s): http://www.aissystems.ltd.uk
ALARM - Association of Litigation and Risk Management
ALARM (est.1994) is a nationally recognised organisation that provides support and professional development to the nominated representatives of its member healthcare organisations, the majority of which are from NHS primary or secondary care trusts. These representative members are drawn from clinical and corporate governance, risk, litigation, health and safety and complaints management.
Contact details:
Margaret Dangoor, Executive Director ALARM (Association of Litigation & Risk Managers) Secretariat, Royal Society of Medicine, Academic Department, 1 Wimpole Street, London W1G 0AE
Tel: +44 (0)20 7290 3904 |  Fax:  |  E–mail: ALARM@rsm.ac.uk  |  margaret.dangoor@blueyonder.co.uk
Other Contacts:
Web link(s): www.alarmhealthcare.org
Alzheimer's Society
The Society aims to support all those working with people with dementia and has produced a range of products, services and training: publications include guides to implementing good practice and planning quality care services to practical ideas for improving the lives of people with dementia; Yesterday, today, tomorrow - a video training programme for care staff; dementia awareness training - for further details and booking information contact the training co-ordinator Tel 01787 319134; supporting primary health care teams to encourage and enable GPs to investigate, refer or diagnose people suspected with a dementia.

The Alzheimer's Society quality care team supports trainers to provide effective dementia care courses. The Society's Approved Trainer's Scheme recommends some of the leading dementia care trainers in the UK.
Contact details:
Helen Walton, Quality Care Team, Alzheimer's Society, Quality Care Initiative, Cromwell House, 31 Micklegate, York YO1 6JH
Tel: +44 (0)1904 633581 +44 (0)1736 33 33 33 orders |  Fax: +44 (0)01904 659 651  |  E–mail: qci@alzheimers.org.uk  |  branchtraining@alzheimers.org.uk
Other Contacts: London Head Office, Gordon House, 10 Greencoat Place, London SW1P 1PH tel: 020 7306 0606
Web link(s): http://www.alzheimers.org.uk http://www.alzheimers.org.uk/Working_with_people_with_dementia/index.htm
Anite
The SAP solution from Anite offers a low risk framework for joint working between health and social care based on the continued use of existing systems. Anite's widely used social care system, SWIFT, is designed to capture the single assessment for older people, and then share it with health IT systems. Anite's approach is based on provision of standard system interfaces that can integrate SAP within the current delivery of care.
Anite recognises that not all health and social care communities are at the same stage of development of their IT strategies - particularly in terms of electronic records, and the level of existing integration between health and social care. Anite's SAP product set, therefore in addition to SWIFT support, includes a number of optional components such as the support for mobile assessment recording, and integration with other assessment recording systems. Anite has recently colloborated with Kent County Council to produce a website of online-self assessment.
Contact details:
Colin Gunner, Product Manager, Health & Social Care, Sheridan House, Pitfield Kiln Farm, Milton Keynes MK11 3LW
Tel: +44 (0)1908 264500 |  Fax: +44 (0)1908 264501  |  E–mail: Colin.Gunner@anite.com  |  publicsector@anite.com
Other Contacts:
Web link(s): http://www.anite.com
A&R Associates
Annie Zlotnick is an independent trainer and outlines her experience:-
My background in health and social care includes management of protection cases in all settings - hospital, community and residential. I have masters' degrees in social work and counselling. Since arriving in the UK seventeen years ago I have offered courses, consultancy and keynote addresses around topics of adult protection. Clients include London Boroughs of Barnet, Brent, Hillingdon, Hounslow, Tower Hamlets, Kingston, Croydon, Havering, Bromley as well as Camden and Islington Care Trust, Brent Mental Health Care Trust, Royal London and Barts Hospital Trust. Articles have been published in the Journal of Elder Abuse and Neglect and Community Care, amongst others.
Highly participative courses on subjects including but not limited to - Protection of Vulnerable Adults - all levels; Law and consent in the care of vulnerable adults; Chairing case conferences; Risk assessment.
Courses can be designed for specific needs.
Contact details:
Annie Zlotnick, 11 Arden Road, London, N3 3AB
Tel: +44 (0)20 8346 6528 |  Fax: +44 (0)20 8343 1357  |  E–mail: anniemdi@btinternet.com  | 
Other Contacts:
Web link(s):
Association of Social Care Communicators (ASCC)
The Association of Social Care Communicators (ASCC) is the only UK organisation that links and supports public information workers in social services and social work departments, health and voluntary sector organisations. It aims to facilitate the flow of information to avoid unnecessary duplication of work which is costly in terms of staff time and resources. Formally established in November 1986 as The Social Services Information Network (SSIN) in May 2003 the SSIN name evolved into the ASSC. The website provides access to a good practice database and related resources to members.
Contact details:
Paul Ainsworth, Administrator
Tel: 01223 718141 - Paul Ainsworth 01635 519024 - Yvette Jones |  Fax:  |  E–mail: paul.ainsworth@cambridgeshire.gov.uk  |  yjones@westberks.gov.uk
Other Contacts: Yvette Jones, Chair; Michele Talbot-McIntosh, Good Practice Coordinator
Web link(s): http://www.asccme.org.uk
Better Government for Older People (BGOP) [Ceased operation 3rd May 2009]
BGOP is a local and national partnership in which older people are the key partners. It aims to influence and shape decision-making and policy development at all local levels of governance. By realising effectively the potential of older people BGOP demonstrates not only good practice in service delivery but how to bridge the gap that can exist between the policy intentions of central/local government, other agencies and local implementation.
BGOP has recently completed two research projects on older people's champions, and strategies for older people from black and minority ethnic groups. It produces a journal, Stratagem and also the BGOP Handbook which contains comprehensive information for developing partnerships and sharing information and learning across the UK.
Contact details:
Mervyn Eastman, Director, Director BGOP, 25-31 Ironmonger Row, London EC1V 3QP
Tel: 44 (0)207 553 6530 |  Fax: 44 (0)207 553 6531  |  E–mail: information@bgop.org.uk  | 
Other Contacts:
Web link(s): http://www.bgop.org.uk
British Association for Service to the Elderly (BASE)
BASE provides training in the care of older people and other adults who need care and support. It offers a wide range of professional training and career development, as well as consultancy and facilitation services. BASE organises workshops and conferences and publishes a number of training resource packs.
Contact details:
Dr Chris Joyce, BASE, 119 Hassell Street, Newcastle under Lyne, Staffs ST5 1AX
Tel: 01782 661033 |  Fax: 01782 661033  |  E–mail: basenul@intonet.co.uk  | 
Other Contacts:
Web link(s): http://www.base.org.uk
British Institute of Learning Disabilities (BILD)
BILD provides information, publications and training and consultancy services for organisations and individuals on topics relating to learning disabilities.
Contact details:
British Institute of Learning Disabilities, Campion House, Green Street, Kidderminster, Worcestershire DY10 1JL
Tel: 01562 723010 |  Fax: 01562 723029  |  E–mail:  | 
Other Contacts:
Web link(s): http://www.bild.org.uk/training/index.htm
British Medical Association
The BMA's Community Care Committee monitors policy and service trends in community care, and advises on the resolution of problems at the interface of primary and secondary health care and social care. It identifies unmet areas of need, and promotes new approaches to care. The website includes good practice guidelines for working with carers and other useful information.
Contact details:
Dr Andrew Dearden, Chairperson, Community Care Committee, British Medical Association, BMA House, Tavistock Square, London WC1H 9JP
Tel: 020 7387 4499 |  Fax: 020 7383 6400  |  E–mail: info.web@bma.org.uk  | 
Other Contacts:
Web link(s): http://www.bma.org.uk/ap.nsf/Content/__Hub+community+care
Brunswicks LLP
Brunswicks LLP offers services across the full range of legal needs in the health and social care sector from all types of employee issues, such as POVA/POCA matters to challenging Urgent Cancellation applications and everything in between including challenging CSCI investigations and reports, negotiating with purchasers and lobbying. Mr Keith Lewin, formerly of DLA Piper law firm, has set up this new law firm, Brunswicks LLP, with the key aim of servicing the health and social care sector. Brunswicks LLP is regulated by the Law Society.
Contact details:
Keith Lewin, Senior Partner Suite 3, 56 Hamilton Square, Birkenhead CH41 5AS
Tel: 0870 766 9285 |  Fax: 0871 288 4089  |  E–mail: keith.lewin@brunswickslaw.com  | 
Other Contacts:
Web link(s): http://www.brunswickslaw.com
BVS Training Limited
A brochure is available which details the training resources that are available; there are some 40 different training packages for in-house training that include person centred care; dementia; adult protection. Specifically designed to help staff meet relevant S/NVQ, Skills for Care, Care Council for Wales, SEARCH and LDAF training standards. Clips of packages can be viewed online. BVS also deliver train the trainer courses aimed at managers, supervisors and people new to training in locations: Manchester, Bournemouth, Birmingham, London (other locations upon request).
Contact details:
271-273 King Street London W6 9LZ
Tel: 0845 644 2866 |  Fax: 0845 644 2877  |  E–mail: info@bvs.co.uk  | 
Other Contacts:
Web link(s): http://www.bvs.co.uk
CARE (Centre for Applied Research in Education)
The Training to Care Programme, launched in 2003, is a collaborative project led jointly by Norwich PCT and the Centre for Applied Research in Education at the University of East Anglia. It is using research methods in order to design and develop a package intended to promote the involvement of patients and carers in the assessment and care of older people.
Contact details:
CARE, University of East Anglia, University Plain, Norwich, NR4 7TJ
Tel:  |  Fax:  |  E–mail:  | 
Other Contacts:
Web link(s): http://www.uea.ac.uk
Care Record Development Board
Established in July 2004, the Board brings together patients, public, social and healthcare professionals in one body. It will provide clinical and patient input into the development of IT by the National Programme for IT replacing the National Programme’s Patient Advisory Board and National Clinical Advisory Board. Responsible for the production of the Care Record Guarantee, first published in July 2005 and then revised in July 2006 (see: SAP Learning materials). Further information about the Board can be obtained from its website.
The Board also set up the Do Once and Share (DOAS) SAP Action Team. This project was completed in March 2006, and a link to its work and reports can be found on the SAP Home page.
Harry Cayton, will lead the taskforce the Summary Care Record implementation. The taskforce will include: Ealing PCT's Executive Director of Quality, Clinical Governance and Clinical Practice Ursula Gallagher; BMA Chair, James Johnson; Royal college of GPs Chair, Mayur Lakhani; RCN General Secretary, Beverly Malone; BMA GP's Committee Chair, Hamish Meldrum; Chief Executive of Barnsley Hospital Foundation Trust, Jan Sobieraj; London Ambulance Service Trust Chair, Sigurd Reinton; Centre for Ethics and Communication in Health Care Director, professor Mike Parker; Terrence Higgins Trust Chief Executive Nick Partirdge; Patient Advocate, Maria Shortis; college of Emergency Medicine President, Jim Wardrope.
The National Information Governance Board for Health and Social Care (NIGB - web link 2) has taken over the functions of the former Care Record Development Board (CRDB) which closed at the end of September 2007 Chair is Harry Cayton.
Contact details:
Harry Cayton, Chair Department of Health 79 Whitehall London SW1A 2NS
Tel:  |  Fax:  |  E–mail: crdb@cfh.nhs.uk  | 
Other Contacts:
Web link(s): http://www.connectingforhealth.nhs.uk/crdb http://www.connectingforhealth.nhs.uk/nigb
Care Services Improvement Partnership - CSIP, Department of Health - DH
The weblink is part of the Social Care Programme's information on implementing the White Paper, "Our health, our care, our say : a new direction for community services" (Cm 6737, January 2006) A previous version of the weblink (accessed 3 November 2006) outlined the Social Care Team's intentions regarding the Common Assessment Framework (CAF). The Team would seek to:
provide ongoing project implementation support to up to 11 self-assessment pilot sites in England;
act as a primary point of liaison between the Department of Health (DH) and the pilot sites;
support policy leads in the DH to establish and manage a policy collaborative and to develop a detail specification for a Common Assessment Framework;
liaise with NHS Connecting for Health (CfH) and specifically the E-Social Care Records Board in respect of the information management and technology (IM&T) requirements needed to underpin a Common Assessment Framework;
provide support with others to four local RAP pilot project teams in respect of the proposed implementation of a standardised overview assessment process and eventual piloting of a CAF;
provide national leadership in respect of project communications with localities and dissemination of learning / good practice once a model has been developed;
provide advice about national implementation issues to DH in respect of CSR 2007 and potential national roll-outs of the pilots;
and advise DH about requirements to support national roll-out from end March 2008.
Contact details:

Tel:  |  Fax:  |  E–mail:  | 
Other Contacts:
Web link(s): http://www.socialcare.csip.org.uk/index.cfm?pid=7 -
CareandHealth
CareandHealth was established in October 2000 to facilitate and promote professional information and communication exchange within the social care and health sectors. It offers professional-led solutions to the practical management, recruitment, communications and information needs of social care and health professionals, with training, consultancy, conferences and masterclasses, books, videos and publications.
CareandHealth's activities include: CareandHealth Magazine for care and health professionals; http://www.careandhealth.com offering debate, news, features, information and other virtual services to those with an interest in the sector; CareandHealth Management Services provides interim management, performance improvement, human resources solutions and health and social care interfacing; Careand Health Professional Development covers legal issues around today's regulatory and legislative environment.
Contact details:
Belinda Schwehr, 21-27 Seagrave Road, London, SW6 1RP, or, Suite 9 Annandale House, Crichton Business Park, Bankend Road, Dumfries DG1 4TA
Tel: 0870 901 7773 0870 0500 545 (Dumfries office) |  Fax: 01279 793244 0870 0500 546 (Dumfries office)  |  E–mail: info@careandhealth.com  | 
Other Contacts: The Professional and Development Training Team
Web link(s): http://www.careandhealth.com
Carers UK
Carers UK offers training courses for health and social care professionals, advice workers, lawyers and others working with carers. The training unit is accredited by the Law Society and the Institute of Legal Executives. Issues include benefits, law, advocacy, community care law, rights.
Contact details:
Carers Training Unit, Carers UK, 20-25 Glasshouse Yard, London, EC1A 4JT
Tel: 020 7566 7632 |  Fax: 020 7490 8824  |  E–mail: training@ukcarers.org  | 
Other Contacts:
Web link(s): http://www.carersonline.org.uk
Central Consultancy & Training
Central is a not-for-profit consultancy and training company providing services to the social care, health and housing sectors with a track record of working across agencies. It has been established for over 20 years, based in the Midlands with a network of associate consultants across the country. Central's social care and health portfolio includes a programme of training courses on issues connected to older people: e.g protection of vulnerable adults; welfare benefits; understanding dementia, developing activities and more recently support for the single assessment process. For further details about Central's consultancy work supporting SAP, and Elissa Renouf's role as Senior Consultant, please consult the attached documents which can be downloaded. Central Consultancy |  Elissa Renouf
Contact details:
Elissa Renouf, Senior Consultant, 28 Pickford Street, Digbeth, Birmingham B5 5QH
Tel: +44 (0)121 643 4745/3747 |  Fax: +44 (0)121 643 6321  |  E–mail: elissa@renouf@centralgs.co.uk  |  info@centralgs.co.uk
Other Contacts: Jackie Atkin, Sales & Customer Relations Manager
Web link(s): http://www.centralgs.co.uk
Centre for Health Services Studies, University of Kent
Senectus, located within the Centre for Health Services Studies (CHSS) at the University of Kent, aims to develop effective assessment processes based primarily on the use of the interRAI MDS assessment system. It also supports the implementation of best practice in assessment and use of assessment data, and provides performance information. Senectus acts as an information resource for accredited UK and international researchers, and provides auditing information for quality assessment.
CHSS is an interdisciplinary research centre which supports research in the NHS in Kent and Surrey and has a programme of national and international health services research.The centre draws together a wide range of research and disciplinary expertise, including health and social policy, medical sociology, public health and epidemiology, geriatric medicine, primary care, physiotherapy, statistical and information analysis.
Contact details:
Dr Hilary Bungay, Project Manager, Senectus, Centre for Health Services Studies, George Allen Wing, University of Kent, Canterbury, Kent CT2 7NF
Tel: 01227 827914 - Dr Hilary Bungay 01227 827760 - Dr Iain Carpenter |  Fax:  |  E–mail: enquiries@senectus.org  | 
Other Contacts: Dr Iain Carpenter
Web link(s): http://www.senectus.org http://www.kent.ac.uk/chss/
Centre for Care of Older People (CCOP), University of Northumbria
The Centre has been established to consolidate and develop existing activity across disciplines in the area of the care of older people. The researchers involved come from a variety of professional backgrounds; nursing, social work, physiotherapy and occupational therapy. The Centre undertakes research activity which is practice driven, focusing on the issues around care delivery. It also has a commitment to multi-disciplinary research. Current research activity has focused on issues of care in the independent sector care home environment, with particular attention being paid to issues of liaison with statutory agencies, the older persons experience of services, and issues of regulation and quality assurance. The Centre collaborates with major health and social service providers and commissioning agencies and has close links with local health Trusts and other providers. The Centre has been conducting research in collaboration with the University of Northumbria's Nursing, Midwifery and Allied Health Professions Research and Development Unit, and details of its work is currently on the Unit's website.
Professor Reed is currently working on an EU-funded project looking at integrated care for older people across the continent.
Contact details:
Jan Reed, Professor of Health Care for Older People, Centre for Care of Older People, Faculty of Health, Social Work and Education, University of Nurthumbria, Room H017, Coach Lane Campus, Newcastle upon Tyne NE7 7XA
Tel: 0191 215 6142 |  Fax: 0191 215 6083  |  E–mail:  | 
Other Contacts: Bill Watson Margaret Cook
Web link(s): http://online.northumbria.ac.uk/faculties/hswe/research/nmahp/age_specific_care.htm
Centre for Evidence Based Social Services (CEBSS)
The Centre for Evidence-Based Social Services (CEBSS) was set up in 1997 with the main aim of ensuring that decisions taken at all levels of social services are informed by trends from good quality research. CEBBS' website of critically appraised social care research can now be accessed free through the eLSC (Electronic Library For Social Care) www.be-evidence-based.com as well as from CEBBS.
A current project funded by CEBSS is Partnerships in Practice (PiP): using evidence of best practice to underpin the integration of primary health care and social care. The project has a practical focus aimed at front line managers in social services and health care teams. The Project Team consists of a partnership of the NHS and social services specialists, directed and co-ordinated by Peter Thistlethwaite, Centre for Social Policy, Dartington.
Previously based at Exeter University, from 1 November 2004 CEBSS relocated to the Research in Practice offices in Dartington for an initial period of six months. It is hoped that CEBBS will become a department of the Dartington Hall Trust later in 2005. CEBSS will then focus on supporting members to develop evidence-based practice in adult services, to complement the work Research in Practice undertakes with children. Dr. Tony Newman has been seconded from Barnardo's until June 2005 to develop this new initiative.
Contact details:
Dr. Tony Newman, c/o Research in Practice, Blacklers, Park Road, Dartington Hall, Totnes, Devon TQ9 6EQ
Tel: 01803 867692 |  Fax: 01803 868816  |  E–mail: tony@rip.org.uk .  | 
Other Contacts:
Web link(s): http://www.cebss.org/projects.html http://www.Be-Evidence-Based.com
Change Agent Team, Health and Social Care, Department of Health - DH
The Health and Social Care Change Agent Team (CAT) was set up in 2002 to help health and social care communities tackle the problem of patients staying in hospital longer than necessary (delayed transfers of care). Since then, its remit has grown, and it now provides advice and support on a wide range of issues that affect the care of older people.
CAT can help with work to implement the National Service Framework for Older People (NSF). For example, advice is offered on::planning and commissioning care; the single assessment process; developing intermediate care and housing; and improving mental health, stroke and falls services.
The Change Agent Team and the Department of Health policy team are working together on the implementation of the single assessment process (SAP). See also: Housing Learning & Improvement Network (LIN), Change Agent Team / Care Services Improvement Partnership (CSIP).
Contact details:
Seamus Breen, Single Assessment Lead, Department of Health, Health and Social Care Change Agent Team, Wellington House, Room LG33, 135-155 Waterloo Road, London, SE1 8UG.
Tel: 0779 5120943 (SB mobile) 020 7972 1330 |  Fax: 020 7972 4349  |  E–mail: Seamus.Breen@doh.gsi.gov.uk  |  change_agent_team@doh.gsi.gov.uk
Other Contacts: Judy McCallum, Finance and Office Manager
Web link(s): http://www.changeagentteam.org.uk
Concord Video and Film Council Limited
Concord Video and Film Council has a large collection of programmes for hire and sale on all aspects of caring, including categories for old people, social work and social issues. The products can be used in training and for discussion starters by all those concerned with social welfare, nursing and related subjects. A catalogue is available.
Contact details:
Customer Services, Concord Video and Film Council Ltd, 22 Hines Road, The Rosehill Centre, Ipswich IP3 9BG
Tel: 01473 726012 |  Fax: 01473 274531  |  E–mail: concordvideo@btinternet.com  | 
Other Contacts:
Web link(s): http://www.btinternet.com/~concordvideo
Datanow Ltd
Yvonne Webb at Datanow Ltd, is a psychologist and organisational consultant who has worked for many years on the development of the FACE single assessment tools, and also on needs assessment, risk assessment and service user tools. She provides training in Single Assessment as well as support in setting up and implementing the single assessment process and structures to facilitate its success.
Datanow Ltd. specialises in information gathering processes to support service development in health and social services. The variety of work they have been involved with includes:
  • strategic needs assessment - e.g. for planning future services
  • clinical audits - client-patient population profiles and case mix
  • service development, review and evaluation
  • staff development - surveys, audits and facilitated away days
  • staff training - single assessment and care planning, core competencies, managing the professional-client relationship, etc.
  • service activity analysis - referral patterns and future trends
DataNowLtd also provide help with database management and interim analysis of completed Single Assessment data for services waiting for upgraded IT system support.
See Datanow’s website for more details of its clinical training, organisational consultancy, and data analysis services.
Contact details:
Yvonne Webb 18B Towpath Walk, London E9 5HX
Tel: 020 85253961 |  Fax:  |  E–mail: yvonnewebb@datanowltd.com  |  enquiries@datanowltd.com
Other Contacts:
Web link(s): http://www.datanowltd.com
Dementia Services Development Centre (DSDC)
The Dementia Services Development Centre at the University of Stirling, assists in the development and improvement of services for people with dementia and their carers. The Centre provides advice, contacts, consultancy and information to any person or organisation setting up or improving services. The Centre provides training for managers and planners and undertakes evaluation research on services with a particular emphasis on innovative practice. It also provides internal and external publications, workshops, seminars and conferences.

The CarenapD Assessment Tool is a specially devised community based assessment tool for people with dementia and their carers with a focus on unmet need. DSDC provide the training for its use. There is also a Software Application to assist in the collation and production of assessment data.

The Dementia Primary Care Training Initiative is a major part of the Centre's work with GPs and Community Nurses to raise awareness, provide updated information on dementia, encourage earlier diagnosis and promote integrated working.
Contact details:
Alan Chapman, Education and Training Officer, Dementia Services Development Centre, University of Stirling, Stirling FK9 4LA
Tel: 01786 467744 01786 467740 - main no |  Fax: 01786 466846  |  E–mail: a.j.chapman@stir.ac.uk  |  m.t.marshall@stir.ac.uk
Other Contacts: Professor Mary Marshall Director
Web link(s): http://www.stir.ac.uk/dsdc http://www.dementia.stir.ac.uk/training.htm
Do Once and Share (DOAS) SAP Action Team
The Do Once and Share (DOAS) SAP Action Team was established by the Care Record Development Board (CRDB). Its aims included setting up and facilitating a SAP learning and information network, and determining barriers to implementation of IT systems to support the Single Assessment Process. The Action Team was chaired by Beverly Castleton and Keith Strahan (Hounslow), with Dr Richard Curry as Project Manager. The work of the team was carried out by four sub-groups: Vision and Pathway; e-SAP Implementation; SAP Community / Network; and Triggering into Comprehensive Assessment (SAP and Complex Assessments). The DOAS project was completed in March 2006, and a link to its work and reports and those of the sub-groups can be found on the SAP home page. Other information can be found on the CRDB web link.
Contact details:

Tel:  |  Fax:  |  E–mail:  | 
Other Contacts:
Web link(s): http://www.connectingforhealth.nhs.uk/crdb/sap
Elderly Accommodation Counsel (EAC)
HousingCare.org, is a site for older people and all who provide housing, care or support to them. The site aims to help older people make decisions about where to live, and any support or care they need. It is a partnership venture, led by the charity Elderly Accommodation Counsel (EAC). It includes a library of information materials about all aspects of housing, care and support services for older people and information on HOOP - the Housing Options for Older People housing appraisal tool.
Website has specific 'doors' for three audiences: service providers - providing care or housing support; advisors; individuals.
Contact details:
EAC, 3rd Floor; 89 Albert Embankment, London SE1 7TP
Tel: 44 (0)20 7820 1343 |  Fax: +44 (0)20 7820 3970  |  E–mail: enquiries@e-a-c.demon.co.uk  | 
Other Contacts:
Web link(s): http://www.housingcare.org
Emap Healthcare Open Learning
Emap Healthcare Opening Learning produces a range of learning materials including The Care of the Older Person Programme which was developed to incorporate the main elements of the National Service Framework for Older People.The full programme comprises the following modules: Professional Practices in the Care of the Older Person. General Nursing Perspectives and the Care of the Older Person. Learning Disabilities and the Care of the Older Person. Mental Health and the Care of the Older Person. The Older Person and Society.
Contact details:
Emap Healthcare Ltd., Greater London House, Hampstead Road, London NW1 7EJ
Tel: +44 (0) 20 7874 0600 +44 (0) 20 7874 0601 |  Fax:  |  E–mail: open.learning@emap.com  | 
Other Contacts:
Web link(s): http://www.openlearning.co.uk
ERoSH
ERoSH is the national consortium for sheltered housing representing providers of housing for older people (registered social landlords and local authorities) as well as organisations, companies and individuals working with older people and the sheltered housing sector. ERoSH seeks to widen knowledge and understanding of sheltered and retirement housing, and how it can contribute effectively to community care, among the professional sectors which come into contact with older people and their relatives, by raising awareness and the sharing of Best Practice.
ERoSH produces useful checklists to help joint working with health and social care partners, available from their website:
A Checklist for Hospital and Primary Care Staff; A Checklist for Social Services; Sheltered Housing has Changed - 8 Key Questions and Answers; A Checklist for Sheltered Housing Providers.
Available to purchase through the website, Support Plans: A Good Practice Guide, providing guidelines for supporting people with changing and complex support needs.
Contact details:
Imogen Parry, Chair, the Collaboration and Development Group, ERoSH, PO Box 2616, Chippenham, Wiltshire SN15 1WZ
Tel: 44 (0)1249 654 249 |  Fax:  |  E–mail: info@shelteredhousing.org  | 
Other Contacts:
Web link(s): http://www.shelteredhousing.org/erosh/professionals/publications.aspx
European Management Systems
EMS in association with Cambridgeshire County Council have developed Catalytix - the Common Assessment Tool. This is the electronic version of the Cambridgeshire Common Assessment Tool and it is now available to run on desktop, laptop or Pocket PC. The Laptop and Pocket PC versions both allow for live, field based use. The latest assessment questionnaire is downloaded using standard mobile phone technology. Where possible prescribed answers are also downloaded.

The EMS website link allows you to read their guide to getting started with Catalytix, see an online demonstration or to read a recently published case study on their work with Cambridgeshire Country Council. EMS offers software, consultancy and training to clients.
Contact details:
Peter Morrell, Managing Director, European Management Systems PLC, Imperial House, 21-25 North Street, Bromley, Kent BR1 1SD
Tel: +44 (0) 020 8289 4545 |  Fax:  |  E–mail: info@euroman.co.uk  |  pmorrell@euroman.co.uk
Other Contacts:
Web link(s): http://www.euroman.co.uk/new/catalytix/index.html
Evolutions - Professional Learning and Development
Evolutions provides training to people working within the health and social care sector whether this is within local authority, health trusts, private or voluntary organisations. Examples of training provided are taught programmes to support competency based management awards i.e. NVQ4 in Care and NVQ4 Registered Manager (adults) Award. All training is supported by specially written materials, which integrate competencies to enable organisations and individuals to maximise training opportunities and available budgets. A range of other training is also provided e.g. understanding change and loss, adult protection issues effective joint working, understanding organisational culture and change, and care management.
Evolutions also undertake a variety of interim consultancy and workforce development work. This has included workforce development research to inform strategic plans; evaluation projects; developing and writing training packs to support care management implementation; the development of education and training strategies to support SAP implementation.
Evolutions is currently working with the NE London SAP Leads to develop and write training packs to support the core modules of the SAP Education and Training Strategy.
Contact details:
Eleanor Langridge, Evolutions - Professional Learning and Development, 2nd Floor, 72a Victoria Road, Worthing, West Sussex BN11 1UN
Tel: 44 (0)1903 201012 mobile 07734247959 |  Fax: 44(0)1903 21966  |  E–mail: eleanor@evolutionspld.co.uk  | 
Other Contacts:
Web link(s):
FACE
FACE Recording and Management Systems have developed FACE - Functional Assessment of the Care Environment for Older People, a single assessment tool accredited by the Department of Health. Training is available for all FACE tools by specialist FACE training staff. The sessions comprise one or more of the following modules: Introduction to FACE for practitioners; for trainers; and for senior staff/managers. Use of FACE assessments. Use of FACE risk profile. Use of self-report tools. Scoring methods. A new set of Older Persons Assessments tools packs are currently being issued. They include: Background Information and Contact Assessment Form; FACE Overview Assessment Form; Referral Form. A licence has to be purchased from FACE to use the assessments on client/patient files.
FACE has a number of user groups, including one on older people in general, with SAP as a particular focus. Mick McAndrew is the contact. Registered users of FACE have access to a members' section on its website, which can also be used by interested non-users on a 3-month trial basis on application to FACE in the first instance.
Contact details:
Paul Clifford, FACE Recording and Management Systems, King John Chambers, 13 - 15 Bridlesmith Gate, Nottingham NG1 2 GR
Tel: 0115 950 8300 - Nottingham 0208 488 6218 - Paul Clifford, London |  Fax:  |  E–mail: Piclifford@aol.com  |  mick@intermation.ltd.uk
Other Contacts: Mick McAndrew, Project and Liaison Officer FACE
Web link(s): http://www.facecode.com
Faiers Training
Nigel Faiers is an independent trainer and he has outlined below the training he is able to offer organisations.
Faiers Training provides abuse awareness training and other courses for managers and front line staff working with vulnerable adults in any care or support setting, including services registered with the Commission for Social Care Inspection or in receipt of Supporting People funding. Faiers Training uses sixteen years of experience in the care and support sector to deliver training that is both professional and practical. Courses are tailored to reinforce policies and procedures you already have in place, which reflect the environment in which you operate, rather than delivery of generic ready-made courses. In addition to providing in-house training courses, Faiers Training also train the trainers for a leading elder abuse charity. Courses offered include: · Abuse Awareness · Needs & Risk Assessment and Support Planning · Power, Attitudes and Values · Welcoming Complaints · Dealing with aggression and violent behaviour · Introduction to Learning Disabilities
Contact details:
Nigel Faiers, Herts, HP1 1TZ
Tel: +44 (0)14442 404971 mobile: 07986 837463 |  Fax:  |  E–mail:  | 
Other Contacts:
Web link(s): http://www.faierstraining.co.uk
FAST healthcare Ltd
FAST healthcare was established in 2002 to provide e-learning training solutions designed specifically to meet the multi-professional needs of primary health care and community personnel. It works in partnership with those in primary health care to help identify training and learning needs and to come up with solutions.
FAST healthcare offers a work-based interactive e-learning course on NSF for Older People - the Single Assessment Process (SAP) developed in collaboration with Northumbria, Lincs, Essex and Beds & Herts SAP project directors, including input from adult social and health services, with over 13,000 users around the country.
Accredited by the Royal College of Physicians it is being widely adopted by Adult Services and NHS Trusts as a valuable learning tool for the personal and professional development of professionals and support staff. Cumbria & Lancashire, Carmarthenshire, Oxford and London Borough of Southwark are the most recent authorities now followed by East Berkshire, taking up the SAP e-learning course with the FAST Learning Management System (LMS) giving course-tracking, reporting and training audits.
View leaflet.  |  accreditation details.
Contact details:
Richard Norrie LL.M, PGCE, FAST healthcare Ltd, 3 Stedham Hall, Stedham, West Sussex GU29 0PS
Tel: 44 (0)1730 814936 Mob: 07973 55 36 79 |  Fax: 44 (0)871 251 9528  |  E–mail: enquiries@fasthealthcare.com  | 
Other Contacts:
Web link(s): http://www.fasthealthcare.com
FileVision
FileVision is a global software company that develops information relationship management software. Our solution, FileVision, shares a heritage with document management and document imaging solutions and enables organizations to bridge the gap between digital content and paper documents by easily and strategically creating relationships between important, disparate pieces of information. FileVision is a supplier to the UK health sector, and provides one of the most innovative eSAP applications and is actively engaged with CfH contributing to the National Framework for eSAP. The product range includes low cost, low risk and low tech options to the SAP practitioner in the field.
In 2008, FileVision has introduced a new subscription package for transferring from a paper based SAP to an electronic SAP system - FileVision eSAP.
Contact details:
David Miller Vice President Europe UK Office Atlantic House Imperial Way Reading RG2 0TD
Tel: +44 (0)118 903 6066 |  Fax: +44 (0)118 903 6100  |  E–mail: mail@filevision.com  | 
Other Contacts:
Web link(s): http://www.filevision.com
For dementia training
For dementia training specialises in the provision of high quality, affordable training for those who work with older people and people with dementia. A new course - Undertaking assessments using a person-centred approach - is aimed at anyone involved in assessing the needs of older people and people with dementia, and how to take a person-centred approach to ensuring their needs are properly addressed.
Contact details:
Mike Phillips, Training Services Manager, 6 Camden High Street, London NW1 0JH
Tel: 020 7874 7224 (Direct Line) |  Fax: 020 7874 7219  |  E–mail: mike.phillips@fordementia.org.uk  | 
Other Contacts:
Web link(s): http://www.fordementia.org.uk
Gail Runton Associates
Gail Runton Associates have been used by a leading charity on elder abuse for POVA training.
Contact details:
Gail Runton 13 Leece Lane Barrow in Furness LA13 0JQ
Tel: +44 (0)1229 823006 |  Fax: +44 (0)1229 823006  |  E–mail: gail.runton@btinternet.com  | 
Other Contacts:
Web link(s):
Gill Herbert Development & Consultancy Ltd
Gill Herbert Development & Consultancy Ltd is a small company which uses independent consultants to assist local and national developments in modernising health and social care services. It will customise programmes to your needs, drawing on a broad experience of working across health and social care, and linking policy to practice.
Areas of expertise:
planning and managing change,
facilitating partnership working across the public and independent sectors,
workforce development,
working with people who need or use services, or
reviewing and evaluating progress.
View the website for details of specific projects and publications. Gill Herbert also works in partnership with the Nuffield Institute for Health, Leeds.
Contact details:
Gill Herbert, Ashfield, 20 Wood Lane, Newsome, Huddersfield HD4 6QG
Tel: +44 (01)484 361975 |  Fax:  |  E–mail: gill@gillherbert.com  | 
Other Contacts:
Web link(s): http://www.gillherbert.com/ http://www.nuffield.leeds.ac.uk
Hawker Publications
Produces publications, practice-based conferences and information resources on dementia care.
Contact details:
Dr Richard Hawkins, Hawker Publications, Culvert House, Culvert Road, Battersea SW11 5DH
Tel: 020 7720 2108 |  Fax: 020 7498 3023  |  E–mail: hawker@hawkerpubs.demon.co.uk  | 
Other Contacts:
Web link(s): http://www.careinfo.org
HealthSystems Consultants Limited
HealthSystems Consultants Limited provide a wide range of healthcare informatics and related services to healthcare providers in the UK and Europe. A full range of services covers healthcare informatics; clinical, financial, HR and management. Their business mission is to provide the highest possible quality of healthcare informatics consultancy to the NHS and to other healthcare providers. " About 70% of work each year comes from existing previous clients." HealthSystems Consultants have been involved in creating implementation solutions, with authorities, to the single assessment process and further details of their work can be obtained from their website.
Contact details:
5 The Courtyard Wisley Surrey GU23 6QL
Tel: +44 (0)1932 352011 |  Fax: +44 (0)1932 359359  |  E–mail: info@healthsysconsult.co.uk  | 
Other Contacts:
Web link(s): http://www.healthsysconsult.co.uk
Help and Care
Help and Care is an independent organisation that works with older people and carers of all ages across Bournemouth, Poole and Dorset. It is also increasingly engaged in regional and national work, service and strategy developments. Current activities and services include: housing related support; information provision including a one-stop service for older people looking for information and support with housing, health, benefits and social care; one-to-one support consisting of a team of advocacy and support workers; outreach and community development; research - supporting and resourcing older people to carry out their own research on topics pertinent to them; and a provider of patient and public involvement forums
Contact details:
Mark Sharman, Director, Help and Care, The Pokesdown Centre, 896 Christchurch Road, Bournemouth BH7 6DL
Tel: 44 (0)1202 432288 |  Fax: 44 0)1202 432299  |  E–mail: info@helpandcare.org.uk  | 
Other Contacts:
Web link(s): http://www.helpandcare.org.uk
Help the Aged
Jonathan Ellis is the lead on policy and strategy matters around the Single Assessment Process for Help the Aged.
Contact details:
Jonathan Ellis, Policy Manager, Help the Aged, 207-221 Pentonville Road, London N1 9UZ
Tel: 020 7239 1886 - Jonathan Ellis 020 7278 1114 - main number |  Fax: 020 7278 1116  |  E–mail: jonathan.ellis@helptheaged.org.uk  | 
Other Contacts: Kathryn Willmington
Web link(s): http://www.helptheaged.org.uk
Housing Learning & Improvement Network (LIN), Change Agent Team / Care Services Improvement Partnership (CSIP).
The Housing LIN brings together groups of senior staff within local authorities, Primary Care Trusts, Registered Social Landlords and the private sector interested in forging closer partnerships in delivering housing with extra care solutions for older people. Although located at the offices of EAC (Elderly Accommodation Counsel), Housing LIN comes within the remit of the Change Agent Team, which in April 2005 was subsumed within a new Department of Health agency called the Care Services Improvement Partnership (CSIP).
While the Housing LIN covers extra-care and sheltered housing, regional Housing LIN meetings in 2005 have discussed how extra-care housing fits into the Single Assessment Process (SAP) and/or Supporting People. Among items on the website is a newsletter, Housing with Care Matters: E-news from the Housing Learning & Improvement Network, Change Agent Team.
Contact details:
Housing LIN, c/o EAC, 3rd Floor, 99 Albert Embankment, London SE1 7TP.
Tel: 020 7820 1882 |  Fax:  |  E–mail: housinglin@eac.org.uk  | 
Other Contacts:
Web link(s): http://icn.csip.org.uk/housing/
Impact Social Care Training
Impact Social Care Training provide training for staff in social services departments, housing associations, private care companies and voluntary organisations. Most of the training takes place in-house, i.e. at the client's premises, anywhere in the UK. They also provide some open courses such as protection of vulnerable adults and the Topss England induction and foundation standards.
Contact details:
David Thornicroft, Operations Director, Impact Social Care Training, The Priory, High Street, Redbourn, Herts AL3 7LZ
Tel: 44 (0)1582 791947 |  Fax: 44(0)1582 793768  |  E–mail: info@impact-training.co.uk  | 
Other Contacts: Shelley O'Neill, Sales & Marketing Director
Web link(s): http://www.impact-training.co.uk
Integrated Care Network (ICN)
The Integrated Care Network (ICN) was established in 2003 and became part of the Care Services Improvement Partnership (CSIP) in 2005. It has strong links with the ADSS, IdeA, NHS Confederation, DCLG and LGA. ICN works to overcome duplication, omission and fragmentation of resources in health, local government and independent sectors by leading and coordinating the development of integrated working. It offers a range of resources which include a national website for sharing information - you can use the website to access and contribute resources about partnership working, share what you are doing, and find out what others are doing. ICN also runs regional events; offers support for development programmes; coordinates learning networks; and produces publications.
Contact details:
Nigel Walker, National Network Lead
Tel: 0207 972 4095 |  Fax:  |  E–mail: mbicn@dh.gsi.gov.uk  | 
Other Contacts: Julia Thompson, Network Manager
Web link(s): http://www.integratedcarenetwork.gov.uk
Jackie Pool Associates
Jackie Pool Associates provide training and development of statutory, private and voluntary services to older people with mental health needs. They offer a range of in-house workshops that can be selected from their brochure or customised to the needs of services. Workshops include: Working with Elders with Mental Health Needs; Assessment of Elders with Mental Health Needs; Dementia Explained; Communicating with People with Dementia.
Jackie Pool is an Alzheimer's Society Approved Trainer, and a registered trainer for the Bradford Dementia Group. She maintains a direct involvement with service users and their carers to ensure that all of the training material in the workshops is grounded in real life experience. All of Jackie Pool's Associates are skilled in delivering high quality training and are equally involved in issues affecting older people with mental health needs.
Contact details:
Jackie Pool Associates, PO Box 56, Bishops Waltham SO32 1YP
Tel: Telephone/Fax : 01489 892933 |  Fax:  |  E–mail: e-mail: info@jackie-pool-associates.co.uk  | 
Other Contacts:
Web link(s): http://www.jackie-pool-associates.co.uk/workshop_brochure.htm
Joseph Rowntree Foundation
JRF provides training for single assessment tools - MDS RAI (Residential Assessment Instrument ) and MDS HC (the Home Care version) - developed by the Centre for Health Service Studies, University of Kent. Training is carried out throughout England.
Contact details:
Jackie Toms, Hartrigg Oaks, New Earswick, York YO32 4DS
Tel: 01904 752212 |  Fax:  |  E–mail: jackie.toms@jrf.org.uk  | 
Other Contacts:
Web link(s): http://www.jrf.org.uk/housingandcare/mds/training.asp
Lanner Management Services Ltd
Lanner Management is a training and events management company, serving primary care health professionals and staff in Norfolk, Suffolk, and Cambridgeshire.
Contact details:
Jonathon Fagge, Director, Lanner Management Services Ltd, Cavell House, Stannard Place, St Crispins Road, Norwich NR3 1YE
Tel: 01603 821200. |  Fax:  |  E–mail: info@lanner-events.co.uk  | 
Other Contacts:
Web link(s):
Liquidlogic
Liquidlogic was established to focus solely upon developing an IT environment that delivers solutions to support multi agency working. It has run and is running SAP pilots at various localities in England and provides several types of training.

These SAP pilots have involved Liquidlogic in:
1. Installing Liquidlogic's SAP software (Protocol). 2. Helping sites to manage the project of implementing an electronic solution to SAP. 3. Providing any necessary training to enable the relevant pilot staff to use the Liquidlogic SAP application (Protocol), to implement successfully the Single Assessment Solution. 4. Providing 'go-live' support to ensure Protocol is being used to its full potential. 5. Using feedback from users in the future development of Protocol. 6. Providing help/advice and the benefit of their experience to set up the complicated information sharing protocols that exist in multi-agency working. 7. Helping sites to produce specialist assessments where necessary. 8. Writing and issuing pilot staff with manuals and other reference guides on how to use Protocol.
Liquidlogic has trained staff from multiple agencies to use their application, Protocol. Protocol contains accredited assessment instruments such as EASY-Care. This training is aimed at enabling staff to complete assessments, make referrals and monitor those referrals. At some sites the training has included basic PC skills training to help users get the best out of Protocol.
SAP co-ordinators in some sites have used demonstrations of Protocol to increase staff awareness of SAP and the possible implications for the service they are involved in providing. Liquidlogic demonstrate dummy SAP scenarios and the advantages of an electronic solution to SAP. Liquidlogic has demonstrated Protocol to staff at training sessions run by EASY-Care. This type of session shows people the benefits of EASY-Care as an assessment tool and the extra benefits to be gained from using the electronic version. Protocol works on portable devices such as PDAs and tablets, and Liquidlogic have delivered training to sites using these devices. This enables staff to complete assessments in service users' homes that can be synchronised with the main system at a later time.

Liquidlogic is currently working with Accenture to formulate a training package to implement a SAP solution in the clusters that Accenture are the Local Service Providers for.
Contact details:
David Grigsby, Business Development Manager, Liquidlogic, Brookfield House, Brookfield, Selby Road, Leeds LS25 1NB
Tel: 0113 232 0100 |  Fax: 0113 232 0101  |  E–mail: enquire@liquidlogic.co.uk  |  martin.hide@liquidlogic.co.uk
Other Contacts: Martin Hide
Web link(s): http://www.liquidlogic.co.uk
Making Vision Reality Ltd
This company is an independent management training & consultancy organisation that has developed a range of training materials on the Single Assessment Process. It now has available a Single Assessment Process workbook. Details can be found on the website including an example of what is contained in the workbook. The workbook can support health and social care organisations training staff at the induction stage.
Craig Williams has constructed and run a number of SAP training programmes in London and Tyneside.
Contact details:
Craig Williams, Managing Partner, Making Vision Reality Ltd, Rock-A-Nore, High Street, Fairwarp, Uckfield, East Sussex TN22 3BP
Tel: 44-(0)1825 712373 |  Fax: 44-(0)1825 712417  |  E–mail: contact@makingvisionreality.co.uk  | 
Other Contacts:
Web link(s): http://www.makingvisionreality.co.uk http://www.makingvisionreality.co.uk/SAP_Work.html
mariondakin.com
Marion Dakin is an independent trainer and has developed SAP training sessions for authorities in the West Midlands.
Contact details:
Marion Dakin
Tel: 07968 268 505 (mobile) |  Fax:  |  E–mail: marion.dakin@fsmail.net  | 
Other Contacts:
Web link(s): http://www.mariondakin.com
Medicines Partnership
Medicines Partnership is an initiative supported by the Department of Health, aimed at enabling patients to get the most out of medicines, by involving them as partners in decisions about treatment and supporting them in medicine taking. The website contains information on medicines within the Single Assessment Process, SAP and concordance, and a checklist to help SAP coordinators to assess whether medication-related needs are being met. The checklist is available to download in word and pdf format.
Contact details:
Joanne Shaw, Director, Medicines Partnership, 5th floor, Royal Pharmaceutical Society, 1 Lambeth High Street, London SE1 7JN.
Tel: 020 7572 2474 |  Fax: 020 7572 2508  |  E–mail: info@medicines-partnership.org  | 
Other Contacts:
Web link(s): http://www.medicines-partnership.org/medication-review/single-assessment/checklist-
National Association for Providers of Activities for Older People (NAPA)
A registered charity, NAPA aims: a) to provide those who care for older people and people who have dementia, with the theory and practical tools necessary for the delivery of effective therapeutic activities; and b) to provide quality training at affordable prices. NAPA courses are aimed at :- activity organisers, day centre managers and support staff, family and home carers, nurses and nursing OT assistants, residential and nursing home managers and staff. Training workshops are available for purchase with flexibility over date, venue and choice from a range of packages; all are one-day events.
City & Guilds 6977 has been developed in conjunction with NAPA; it is a Progression Award: Certificate in Providing Therapeutic Activities for Older People. The award has been written to a standard similar to NVQ Level 3 and will require approximately 450 hours of study. There are five units: Human aging in health and illness; Interpersonal communication; The effective use of resources; Activities, a therapeutic resource and Delivering therapeutic activities. Each unit will be assessed by means of a workplace project and related written assignments. There is also a final short paper under exam conditions.
Contact details:
Tessa Perrin (general enquiries) Unit 5.12, 5th Floor 71 Bondway London SW8 1SQ
Tel: +44 (0) 207 831 3320 |  Fax:  |  E–mail:  | 
Other Contacts:
Web link(s): http://www.napa-activities.net/
National Development Team for Inclusion (NDTi)
The National Development Team for Inclusion (NDTi) was formed on 1st April 2009 following the integration of the National Development Team (NDT) and The Older People's Programme (OPP). NDTi is a development, research and evaluation consultancy, that covers all aspects of public service reform that aim to improve the life chances and inclusion of older and disabled people.
Current work programme organised around three client groups e.g. older people, those with a learning disability and users of mental health services focusing on priority themes e.g housing. Website gives fuller details. Helen Bowers is Head of the Older People's Programme and can be contacted at the Christchurch office of NDTi : Magnolia House, 21A Stour Road, Christchurch, Dorset BH23 1PL. T: 01202 471423 E: opp@ndti.org.uk or helen.bowers@ndti.org.uk.
Contact details:
Helen Bowers Head Office Business Centre 2nd Floor Redbridge House Lower Bristol Road BATH BA2 3EW
Tel: +44 (0)1225 787982 |  Fax:  |  E–mail: office@ndti.org.uk  | 
Other Contacts: Rob Greig (Chief Executive)
Web link(s): http://www.ndti.org.uk/home.aspx
National Information Governance Board for Health and Social Care (NIGB).
The National Information Governance Board for Health and Social Care (NIGB) has taken over the functions of the former Care Record Development Board (CRDB) which closed at the end of September 2007 Chair is Harry Cayton.
The NIGB has taken over responsibility for reviewing the NHS Care Record Guarantee (developed by the CRDB), which sets out the rules that will govern information held in the NHS Care Records Service. The Guarantee covers people's access to their own records, controls on others' access, how access will be monitored and policed, options people have to further limit access, access in an emergency, and what happens when someone cannot make decisions for themselves. The Care Record Guarantee was first published in 2005 and revised in 2006 and 2007. The 2007 version of the Care Record Guarantee has emphasised and strengthened the clear commitment to the confidentiality and security of patient's information.
Contact details:

Tel:  |  Fax:  |  E–mail: nigb@nhs.net  | 
Other Contacts:
Web link(s): http://www.connectingforhealth.nhs.uk/nigb
National Institute for Mental Health in England
NIMHE aims to improve the 'quality of life for all ages who experience mental distress'. Older People's Mental Health (OPMH) is developing into a core work area. Older adults with mental health needs, and the services for them, are being considered within all existing work programmes and activity specific to their needs is being developed.
Some draft protocols to diagnose, treat and care for patients with depression or dementia, developed by specialist mental health services for older people in consultation with primary care trusts, the voluntary sector and social services are available to download.
Contact details:
Dr Susan Benbow, Fellow in Mental Health and Ageing, National Institute for Mental Health in England, Blenheim House, West One, Duncombe Street, Leeds, LS1 4PL.
Tel: 0113 254 3811 |  Fax:  |  E–mail: DrSMBenbow@aol.com  |  Ask@nimhe.org.uk
Other Contacts:
Web link(s): http://www.nimhe.org.uk http://www.nimhe.org.uk/priorities/olderpeople.asp
National Primary Care Research and Development Centre (NPCRDC)
The National Primary Care Research and Development Centre is a multi disciplinary and academically independent centre, established by the Department of Health in 1995 to undertake a programme of policy related research in primary care. It is a collaboration between the Universities of Manchester and York with the main base at the University of Manchester.
Contact details:
Communications Officer, National Primary Care Research and Development Centre, University of Manchester, 5th Floor, Williamson Building, Oxford Road, Manchester M13 9PL.
Tel: 0161 275 7601 (Admin non) 0161 275 7633 (CO) |  Fax: 0161 275 7600  |  E–mail: communit@fs1.cpcr.man.ac.uk  | 
Other Contacts:
Web link(s): http://www.npcrdc.man.ac.uk
NHS - Care Record Development Board
The Care Record Development Board (CRDB) brings together patients and service users, the public, and social and healthcare professionals within a single forum that will set the new model for care. It will provide a mechanism to capture best practice and engage with the widest possible stakeholder groups and individuals. CRDB is working with NHS Connecting for Health to deliver the National Programme for IT, which will enable the sharing of information, scheduling and processes across traditional boundaries. The Board is chaired by Harry Cayton (National Director for Patients and the Public in the Department of Health) .
The CRDB will: identify the values, principles and processes of care and ensure that these are taken into account in the implementation of systems for NHS and social care; ensure that ethical issues are adequately addressed and that agreed ethical principles are consistently applied; set up, monitor and validate the work of a series of time-limited specialist 'Action Teams' and approve their recommendations; set out the process by which action teams will formulate their recommendations; report progress to the Programme Board of NHS Connecting for Health and identify risks and difficulties with implementation.
A link to the work and reports of the Do Once and Share (DOAS) SAP Action Team and its four sub-groups, completed in March 2006, can be found on the SAP Home page.
The National Information Governance Board for Health and Social Care (NIGB - web link 2) has taken over the functions of the former Care Record Development Board (CRDB) which closed at the end of September 2007 Chair is Harry Cayton.
Contact details:

Tel:  |  Fax:  |  E–mail: crdb@npfit.nhs.uk  | 
Other Contacts:
Web link(s): http://www.connectingforhealth.nhs.uk/crdb http://www.connectingforhealth.nhs.uk/nigb
NHS Connecting for Health (CfH)
NHS Connecting for Health (CfH) is the agency delivering the National Programme for IT (NPfIT). It aims to bring modern computer systems into the NHS to improve patient care and services providing better information for health, where and when it's needed. Over the next ten years the National Programme for IT will connect over 30,000 GPs in England to almost 300 hospitals and give patients access to their personal health and care information, transforming the way the NHS works. Information will move around more quickly with health care records, appointments, prescription information, and up-to-date research into illnesses and treatments accessible to patients and health professionals whenever they need it. A key element is the electronic storing of patient records to improve sharing of information to those with authorised access across the NHS. It will eventually allow patients to look at their own health records from home using a protected link into the NHS.
Contact details:

Tel:  |  Fax:  |  E–mail: support@npfit.nhs.uk  | 
Other Contacts:
Web link(s): http://www.connectingforhealth.nhs.uk/
NHSU
NHSU became a specialist health authority on 1 December 2003. It is a new kind of learning organisation for all levels of staff currently working in health and social care. It exists to ensure effective learning for all staff and aims to improve service delivery by contributing to the development and modernisation of the NHS. It supports the delivery of The NHS Plan and developments in social care. NHSU has an information and advice helpline on learning and development in health and social care. All calls are free, confidential and impartial. This helpline service is supported by the UK's largest database of courses in health and social care. NHSU's principal academic partner is the University of Warwick. NHSU is developing a virtual campus with distance learning in the form of supported online learning (e-learning) based on small group interaction and significant interaction with a tutor, who will act more as a facilitator than teacher.
NHSU is made up of nine regions within England. Many health and social care organisations are affiliated to these NHSU regions to support and deliver the learning programmes and services.
NHSU has also established the Patient, Public and Community Involvement Unit, with Jill Brunt as its Head. The Unit will focus on the development and delivery of a range of learning opportunities and services that will engage patients and communities.
Contact details:
88 Wood Street, London EC2V 7RS
Tel: 0800 555 550 (8am - 10pm 7 days per week) |  Fax:  |  E–mail:  | 
Other Contacts:
Web link(s): http://www.nhsu.nhs.uk
Northern General Hospital, Sheffield Teaching Hospitals Foundation Trust
Produced 'Sheffield First for Health', SAP folder, by Yvonne Byrne, Christine Hibbert, Susan Hopkins. SAP pack flexible learning package, comprising resource pack, SAP pack and SAP pack CDROM. Any enquiries about the pack to Sam Debbage.
Contact details:
Samantha Debbage Practice Development Manager Rivermead Training Centre, Northern General Hospital, Heries Road, Sheffield S5 7WE
Tel: 44 (0)114 226 6669 (SD) |  Fax: 44 (0)114 271 4422  |  E–mail: Sam.Debbage@sth.nhs.uk  |  yvonne.byrne@sth.nhs.uk.
Other Contacts: Yvonne Byrne, Head of Student Support, Sheffield Teaching Hospitals Foundation Trust, First Floor, 8 Beech Hill Road , Sheffield S10 2SB.
Web link(s):
Norwich PCT Research and Development Office
In 2003, Norwich PCT research and policy department launched the Training to Care Programme, developing and implementing a training package for user and carer centred assessment and management for health and social care professionals. It is a collaborative project led jointly by Norwich PCT and the Centre for Applied Research in Education at the University of East Anglia.
Contact details:
Dr Helen Macdonald, R&D Manager, The Norwich PCT Research and Development Office, St Andrew’s House, St Andrew’s Business Park, Norwich, NR7 0HT
Tel: 01603 307140, |  Fax:  |  E–mail: helen.macdonald@norwich-pct.nhs.uk  | 
Other Contacts:
Web link(s):
Nuffield Institute for Health
The Nuffield Institute for Health at the University of Leeds contributes to the development of new knowledge in systems to promote health and well-being. It operates within the fields of healthy communities and public health, management and leadership, health and social care policy, practice and implementation. A common theme is an emphasis on evidence-based policy and practice, focusing on health and social care outcomes through effective interventions and knowledge transfers targeted at changing behaviour.
The Institute carries out:
1 research focusing on generating theory and evidence to inform strategy, policy and practice 2 teaching and learning programmes aimed at the development, management and leadership of systems which promote health and wider well-being 3 consultancy work to help individuals and organisations make a difference by transferring and applying knowledge to real world problems in health and social care.
View the website for publications and details of specific projects.
Contact details:
Susanne Marchant, Business Manager (Consultancy), Nuffield Institute for Health, University of Leeds, 71-75 Clarendon Road, Leeds LS2 9PL
Tel: +44 (0)113 343 6986 [SM] +44 (0)113 343 6350 [LB] |  Fax: +44 (0)113 343 6348  |  E–mail: hssseh@leeds.ac.uk  |  l.bulmer@leeds.ac.uk
Other Contacts: Lynn Bulmer, Business Manager (Research)
Web link(s): http://www.nuffield.leeds.ac.uk
Older People's Programme
The OPP, an independent unit hosted by Help and Care, works in partnership to improve services for older people by:
1) working with local and national agencies to develop whole systems of care for older people; 2) supporting implementation of national policy and guidance on older people's services; 3) undertaking applied research and evaluation work into the health, well-being and experiences of older people; 4) influencing national policy through its work with local agencies; 5) providing a mechanism for all stakeholders to contribute to the development of accessible and acceptable services for older people; 6) promoting the diverse experiences of and opportunities for older people across the UK.
The OPP has facilitated training to implement SAP in a number of localities around the country, notably London, Sheffield and Cambridge. It has run workshops looking at central issues around SAP and issues specific to individual areas. The strategy is to start with a formula of 'storytelling' in which older people relate 'stories' about their lives within a mixed group of practitioners, so that relevant issues around person-centred care can be drawn out.
As of April 2009, the National Development Team (NDT) and The Older People's Programme (OPP) have joined forces to create a new organisation, the National Development Team for Inclusion (NDTi). See separate record - NDTi.
Contact details:
Helen Bowers, Director, Older People's Programme, c/o Help and Care, The Pokesdown Centre, 896 Christchurch Road, Bournemouth BH7 6DL
Tel: 44 (0)1202 432288 |  Fax: 44 (0)1202 432299  |  E–mail: Helen.Bowers@helpandcare.org.,uk  |  Kirsty.Rollinson@helpandcare.org.uk
Other Contacts: Kirsty Rollinson, Project's Assistant/Administrator
Web link(s):
Patient Information Advisory Group (PIAG)
The Patient Information Advisory Group was established to provide advice on issues of national significance involving the use of patient information and to oversee arrangements created under Section 60 of the Health and Social Care Act 2001. Its membership is drawn from patient groups, healthcare professionals and regulatory bodies. The Patient Information Advisory Group's (PIAG) key responsibilities will be: a) To advise the Secretary of State on regulations which should be made under Section 60 of the Health & Social Care Act; b) To advise the Secretary of State as required on the use of patient information and other NHS information. Meetings of the Patient Information Advisory Group take place four times a year, in March, June, September and December. There are a number of downloads that can be accessed from this website providing further information and advice about PIAG, as well as their annual report.
Contact details:
The Secretariat Department of Health Second Floor, Princes Exchange Princes Square Leeds LS1 4HY
Tel: 0113 280 6709 |  Fax:  |  E–mail: piag@dh.gsi.gov.uk  | 
Other Contacts:
Web link(s): http://www.advisorybodies.doh.gov.uk/piag/
Pavilion
Pavilion is a specialist source of training resources, magazines and journals, courses, events, conferences and exhibitions for professionals in health and social care.
Person-centred active support is a multi-media training resource for staff to enable participation, inclusion and chioce for people with learning disabilities.
Whose Secret? Protecting vulnerable adults from abuse by Marion Dakin is a DVD training resource.
Contact details:
Pavilion, The Ironworks, Cheapside, Brighton, East Sussex, BN1 4GD
Tel: 0870 161 3505 customer services |  Fax:  |  E–mail: info@pavpub.com  | 
Other Contacts:
Web link(s): http://www.pavpub.com
Penguin Products Limited
SAP folders have been specificially designed following a successful trial period with a West Country PCT and several other authorities. These folders were designed for use with older people; they are usually produced in yellow and there is a 2 page or 3 page folder, however, bespoke products can be manufactured. Penguin Products are a member of the Plastics and Board Industries Federation.
Contact details:
Paul Carter, Sales Agent Unit 11, Endeavour Park, Crow Arch Lane, Ringwood, Hants BH24 1SF
Tel: +44 (0)1425 484444 |  Fax: +44 (0)1425 484448  |  E–mail: paul@penguinproducts.co.uk  | 
Other Contacts:
Web link(s): http://www.penguinproducts.co.uk
Personal Care Consultants Ltd
External consultancy firm that has undertaken training sessions for assessor staff at Oldham MBC. Produces Update newsletter which details their training and development programmes available. Training on the single assessment process and POVA available. NVQ approved centre - Edexcel.
Contact details:
Chris Wall Personal Care Consultants Ltd, Suite B1A The Quadrant, Mercury Court, Chester CH1 4QR
Tel: +44 (0)1244 651960 |  Fax: +44 (0)1244 651969  |  E–mail: enquiries@thecareplan.com  | 
Other Contacts:
Web link(s): http://www.thecareplan.com
Personal Social Services Research Unit (PSSRU)
The PSSRU has branches in three UK universities (LSE, Kent and Manchester) carrying out independent research aimed at improving the equity and efficiency of social and health care.

PSSRU at Manchester is currently investigating the implementation and impact of the Single Assessment Process in England. Funded by the Department of Health, the project is in its early stages. The first stage is a literature review of research (not yet in the public domain) supplemented with a focus group of managers and SAP leads in the North West of England and a group of older people. The second stage is to look at the actual impact of the SAP across England according to whether it has achieved its aims. This is to consist of a number of separate data collections.
The research team is intending to publish short summaries and documents relating to the research as it goes on. Interested parties can request to be added to a mailing list for these.
View the Project Outline pdf via the weblink for further information.
Contact details:
Paul Clarkson, Research Fellow, PSSRU at Manchester, Faculty of Medicine, Dentistry and Nursing, University of Manchester, 1st Floor, Dover Street Building, Oxford Road, , Manchester M13 9PL
Tel: 44 (0) 161 275 5250 44 (0) 161 275 5674 (Paul Clarkson) |  Fax: 44 (0) 161 275 5790  |  E–mail: pssru@man.ac.uk  |  Paul.C.Clarkson@man.ac.uk
Other Contacts: Prof. David Challis, Director, Angela Worden, Administrator
Web link(s): http://www.pssru.ac.uk/pdf/p060.pdf
PNOA Practitioner Network on Ageing
The Practitioner Network on Ageing (PNOA) is an independent, non-governmental, not-for-profit association of members established in 2005. The words "practitioner" and "practice" refer to all persons who work with older people as their key focus and/or have specialist interest in working with older people and/or the study of ageing and gerontology. The driver for the launch of PNOA has been concern for a more speedy approach to multi-disciplinary working and sharing of good practices which are value-based and which older people are intrinsically and meaningfully involved.
Members of the Network span the whole of the UK and many professions and disciplines - not just health and social care. The web site, which is continually being developed, is PNOA's key source of information sharing.
POVA has been established:
  • to involve older people as the focus of the Network’s activities
  • to work with other organisations and older people themselves to promote a positive image of ageing
  • to develop and share practice expertise in the care and support of older people in all environments
  • to improve the understanding of person-centred practice within multi-disciplinary, multi-agency service provision.
  • to support and promote research, monitoring and evaluating practice, and educative activities
  • to challenge practice which is recognised by older people to be inappropriate and/or ineffective and to be a driver to provide effective models to improve practice
  • to act as an independent and expert focus for the development, evaluation and dissemination of practice knowledge, and excellence in practice
  • to identify, and promote debate on issues relevant to the development of practice and its contribution to the well being of older people
  • to work with other organisations, policy makers and older people to develop the core discipline of gerontology practice in all professions

Contact details:
Lorraine Morgan Faculty of Health and Social Care, The Open University in Wales, 24 Cathedral Road, Cardiff CF11 9SA
Tel: 029 20 262760 |  Fax: 029 20 227930  |  E–mail: J.L.Morgan@open.ac.uk  | 
Other Contacts:
Web link(s): http://www.pnoa.co.uk
Practitioner Alliance Against Abuse of Vulnerable Adults (PAVA)
PAVA (Practitioner Alliance Against Abuse of Vulnerable Adults) aims to enhance protection of vulnerable adults. It promotes good practice in working with vulnerable adults to identify and respond to cases of suspected abuse and neglect. PAVA strives through collaboration with practitioners in the statutory, voluntary and private sectors to develop practice-based interventions and to generate positive outcomes in working with the abuse of vulnerable adults.This is being achieved by developing inter-agency working, encouraging local networks, promoting problem-solving on key issues and dilemmas in practice and lobbying at both national and local government levels.

PAVA was formed in 1997 byJacki Pritchard and Mervyn Eastman who had been working with the issue of abuse of vulnerable adults for a number of years. PAVA now includes police officers, probation officers, social workers, home carers, residential home owners, managers and staff, homes inspectors, doctors, psychiatrists, nurses, speech therapists, occupational therapists, volunteers, advocacy workers, trainers and researchers.

PAVA has published a new directory aimed at those working within adult protection. The document, which acknowledges good practice in adult protection, is designed to support organisations, agencies and practitioners by referencing twenty one sites across England where positive work to protect vulnerable adults from abuse and exploitation is taking place. A downloadable version of the directory will be available from November, to obtain a copy go to website: http://www.pavauk.org.uk/home/default.php For further information contact Andy Foskett, (PAVA Project Coordinator), tel: 0116 262 1654 , mobile: 07903 312116, email andy.foskett@pavauk.org.uk
Contact details:
Trish Parkin, PAVA, PO Box 4670, Bournemouth BH6 3BL
Tel: 0207 843 1582 -ME |  Fax: 0870 7703293 -ME  |  E–mail: trish.parkin@pavauk.org.uk  |  mervyn.eastman@pavauk.org.uk
Other Contacts: Mervyn Eastman, (PAVA Chair)
Web link(s): http://www.pavauk.org.uk/
PRIAE
PRIAE supports and promotes issues affecting BME elders in policy, research and the development of services in a complementary role to the direct service provision supplied by BME elder organisations. Currently involved in a joint project with the Department of Health looking at best practice for hospital care for BME in a London locality, working through SAP models.
Contact details:
Naina Patel OBE, Director, PRIAE, 31-32 Park Row, Leeds LS1 5JD
Tel: 0113 285 5990 - Leeds HQ 020 8432 0264 - London office |  Fax:  |  E–mail: naina.patel@priae.org  |  n.bandopadhyay@priae.org
Other Contacts: N. Bandopadhyay, PRIAE, Boardman House, 64 Broadway, Stratford, London E15 1NG Mubeen Bhutta, Communication and Policy Officer
Web link(s): http://www.priae.org
Pyramid Theatre Company
Founded in 1993, Pyramid Theatre Company specialises in theatre in health education, and has toured extensively in the UK and Ireland with productions on subjects such as breast cancer and mental health. Pyramid has received funding from the Department of Health (DH) for "Who's Helen?", a production about older people's isolation, touring nationally from September 2004 until March 2005. This play was specially written for the Company, and explores the social, emotional and physical problems associated with ageing and bereavement. A feature of all Pyramid's productions is a 'hot-seating' session, when the audience has a chance to talk directly to "Helen" in character and to further explore areas of concern. This also "warms up" the audience for a final informal discussion, question and answer session, which offers the opportunity to discuss issues raised by the play. The audience can also raise questions and inform service providers of their needs, expectations and views on local service provision.
Other features of Pyramid's work include: community projects on issues such as homelessness, homosexuality and intergenerational conflict; and workshops and training (for example in the use of drama techniques of activities in day-to-day work). Audience feedback is encouraged, as such evaluations enable the efficacy of work to be assessed and to plan future strategies.
The Company uses professional and experienced writers to develop new work, so that productions are carefully constructed for accuracy, as well as maximising impact and appeal. Future plans include a new project on Carers which is at the discussion stage.
Contact details:
Jeff Jenions, Company Manager, Pyramid Theatre Company, 'Bryntirion', 48 Penygroes Road, Caerbryn, Ammanford, Carmarthenshire. SA18 3DQ.
Tel: 01269 850325 Cell: +447800893908 (PE) Cell: +447967456233 (JJ) |  Fax:  |  E–mail: enquiries@pyramidtheatrecompany.co.uk  |  philippa@pyramidtheatrecompany.co.uk
Other Contacts: Philippa Easton, Artistic Director
Web link(s): http://pyramidtheatrecompany.co.uk
REU - Race Equality Unit
The REU is a national agency (former Race Equality Unit at NISW) working towards better support for Britain’s black and minority ethnic communities. It provides research, consultancy and training, which includes the implementation of equal opportunities in policy and practice. This work is accompanied by the publication of reports and good practice guides on subjects such as user involvement; social work and social work education; ethnic record keeping and monitoring; and learning materials for social care staff working with black and minority ethnic older people.
Contact details:
Mr Jabeer Butt, Deputy Director, REU, Unit 35 Kings Exchange, Tileyard Road, London N7 9AH
Tel: 020 7619 6220 |  Fax: 020 7619 6230  |  E–mail: office@reunet.demon.co.uk  |  jabeer@reunet.demon.co.uk
Other Contacts: Ratna Dutt, Director
Web link(s): http://www.reu.org.uk/index.html
RNID
RNID is the largest charity representing the 9 million deaf and hard of hearing people in the UK. RNID Training Services offers training and consultancy services for managers and staff in both the public and private sectors in order to offer best practice in customer service to disabled people and especially deaf and hard of hearing people. Specific courses include understanding deafness and hearing loss and its impact on patients within the health sector/health professionals; age-related sensory loss and emotional impact; and communicating with deaf and hard of hearing people in specific work situations.
Contact details:
Ashish Joshi, Director of Training, RNID Training Services, Monaco House, Bristol Street , Birmingham B5 7AS
Tel: 0870 240 2386 0121 622 1191Textphone |  Fax: 0121 622 5174  |  E–mail: deaftrain@rnid.org.uk  |  informationline@rnid.org.uk
Other Contacts: RNID Head Office 19-23 Featherstone Street London EC1Y 8SL Tel: 020 7296 8000 Text: 020 7296 8001
Web link(s): http://www.rnid.org.uk/html/services/training_services/disability_and_deaf_awareness_training.htm http://www.rnid.org.uk
Royal National Institute of the Blind - RNIB
RNIB Training & Consultancy service provides information, training and support to make services and products more accessible to people with sight problems.
Contact details:
RNIB, 105 Judd Street, London, WC1H 9NE
Tel: 020 7388 1266 |  Fax: 020 7388 2034  |  E–mail: helpline@rnib.org.uk  | 
Other Contacts:
Web link(s): http://www.rnib.org.uk
Sheffield Institute for Studies on Ageing (SISA)
The Centre offers a range of training and facilitation to meet the needs of both staff and organisations to take forward the agenda on user centred care and the Single Assessment Process. The University of Sheffield developed, in collaboration with European partners, EASY-Care, an assessment tool that is fully accredited by the Department of Health.
Contact details:
Joy Marriott, Administrator, The Centre for Healthy Ageing, Sheffield Institute for Studies on Ageing, University of Sheffield, Community Sciences Centre, Northern General Hospital, Herries Road, Sheffield S5 7AU
Tel: 0114 271 5921 |  Fax: 0114 271 5771  |  E–mail: J.Marriott@sheffield.ac.uk  | 
Other Contacts: Professor Tony Warnes, Director
Web link(s): http://www.shef.ac.uk/sisa/easycare/html/training/training.html
Skills for Care
Working in consultation with carers, employers and service users, Skills for Care aims to modernise adult social care in England, by ensuring qualifications and standards continually adapt to meet the changing needs of people who use care services.
It does this by : developing national standards and a qualification framework for the sector; collecting skills data and researching issues affecting carers and people who use care services; creating a national workforce development strategy for all sectors; building employer-led regional support networks to liaise with health, local government and education at local, regional and national level.
Skills for Care works in partnership with a huge range of training and education bodies in the social services field. Regional Development Agencies, the Learning and Skills Councils and the Small Business Services are also key partners particularly for Regional Training Forums. The website holds consultation documents, published materials and details of standards.

Community Care has joined forces with Skills for Care to offer a new e-learning package that gives induction training for new care home workers - see 'Care Learning Zone' at website.
Contact details:
Skills for Care Albion Court, 5 Albion Place, Leeds
Tel: 0113 245 1716 |  Fax: 0113 243 6417  |  E–mail: info@skillsforcare.org.uk  | 
Other Contacts:
Web link(s): http://www.skillsforcare.org.uk http://www.communitycare.co.uk
Skills for Health
Skills for Health was established in April 2002 with support from the four UK health departments, the independent and voluntary health sectors and staff organisations to become the sector skills council for health across the UK. The work of Skills for Health is central to the strategic development of the health sector UK workforce. Its work programme includes projects across some of the most critical and high profile areas of the health workforce agenda and covers linkages with all major workforce development initiatives. There is a Birmingham and Leeds office.
To help service providers achieve the care standards set out in the National Service Framework for Older People, Skills for Health has developed a national competence framework that covers the competences needed to care for older people with age related health needs. The framework will support health and social services staff, as well as the wide range of practitioners and staff working in diverse settings, in a whole variety of ways including appraisal, role and team redesign and education and training. The overview framework and units of competence documents are available from the website.
The next phase of work will cover the competences needed to care for older people who have fallen, or had a stroke, and is due to be completed in March 2005. Since April 2006, a collection of new and improved Competence Application Tools has been freely available from the website to facilitate access.
Contact details:
Dr Caryl Plewes, Project Director, Older People's Competence Framework, Goldsmiths House, Broad Plain, Bristol BS2 0JP
Tel: 0117 9221155 |  Fax: 0117 925 1800  |  E–mail: caryl.plewes@skillsforhealth.org.uk  |  nathan.laxton@skillsforhealth.org.uk
Other Contacts: Nathan Laxton, Project Manager
Web link(s): http://www.skillsforhealth.org.uk/index.php http://www.skillsforhealth.org.uk/files/529-OPCompetencest5-1%28Dec03%29.pdf http://www.skillsforhealth.org.uk/files/570-SfH_Older_people_a-w.pdf
Social Care Institute for Excellence (SCIE)
SCIE's purpose is to collect and synthesise up-to-date knowledge about what works in social care, and to make that knowledge available and accessible to people working in and using social services. The SCIE website provides details of the Institute's work, publications and a link to their online resource database. Materials include practice guides - Assessing Mental Health Needs of Older People; resource guides; and knowledge reviews.
The database is a free online resource owned and managed by SCIE. It provides a single point of access to an extensive range of social care knowledge, including practice information, skills tutorials, and around 70,000 abstracts of books, reports, research papers, journals, official publications and articles.
Contact details:
SCIE, 1st Floor, Goldings House, 2 Hay's Lane, London SE1 2HB
Tel: 020 7089 6840 |  Fax:  |  E–mail:  | 
Other Contacts:
Web link(s): http://www.scie.org.uk/ http://www.scie-socialcareonline.org.uk
SPRU, University of York
The Social Policy Research Unit (SPRU) is an independent research unit within the Department of Social Policy and Social Work at the University of York, SPRU’s work is concerned with the development of policies and the delivery of services to support people made vulnerable by poverty, ageing, disability or chronic illness. The Community Care for Adults Team has developed a Resource Pack: Outcomes into Practice. This is a pack of resources to assist development of outcome-focussed practice and information in adult social care. It contains research based guidance and materials for training and development.
Current and recent projects include an emphasis on working with frontline staff, managers and policy makers to find useful and realistic ways in which existing practice, management and policy can be improved to systematically access, and take account of, insights and evidence from service users and their families.
Contact details:
Professor Caroline Glendinning, Community Care for Adults Team, Social Policy Research Unit, University of York, Heslington, York YO10 5DD
Tel: +44 (0)1904 433608 |  Fax: +44 (0)1904 433618  |  E–mail: spruinfo@york.ac.uk  | 
Other Contacts:
Web link(s): http://www.york.ac.uk/inst/spru/pubs/pdf/resource_pack.pdf http://www.york.ac.uk/inst/spru/research/ccat.htm
Telecare Alliance
This company was established in June 2005. It is an independent consultancy that provides impartial advice about telecare. Its mission is to help improve the lives of people with care needs by providing specialist consultancy and training in the use of appropriate electronic technologies to its client care organisations, so that they can better fulfil their responsibilities. A free online occasional newsletter is available.
Contact details:
Steve Hards (Director) currently via website only
Tel:  |  Fax:  |  E–mail:  | 
Other Contacts:
Web link(s): http://www.telecarealliance.co.uk/index.html
The Asian Health Agency
The Asian Health Agency (TAHA) was established in June 1994 as an independent sector Agency specialising in the provision of support services to Asian communities. TAHA is committed to a holistic approach and operates within a context that validates the concept of different but equal, an anti-racist working framework, empowers our community and provides quality services which respects and reflects our service users' dignity and Asian communities' values.
Within this framework TAHA is currently engaged in the following areas of work : direct community, health and social care services to different sections of the Asian community : health education and promotion services and activities : research, training and consultancy services to statutory and voluntary sectors : capacity building support services for Asian voluntary and community groups TAHA therefore offers training and consultancy, seminars and conferences.
Contact details:
Suite 10, 2nd Floor, Neal's Corner, 2 Bath Road, Hounslow, Middx TW3 3HJ
Tel: +44 (0)20 8577 9747 |  Fax:  |  E–mail: taha001@aol.com  | 
Other Contacts:
Web link(s): http://www.taha.org.uk
The Kaye Partnership
Peter and Carol Kaye are independent trainers and offer courses in various areas of health and social care, including elder abuse awareness and falls prevention, please consult their website for further details.
Contact details:
Peter Kaye, Teignmouth, TQ14 9SZ
Tel: +44 (0)1626 774897 mobile: 07976 307489 |  Fax: 07980 701909  |  E–mail: peter@kaye.org.uk  | 
Other Contacts: Carol Kaye
Web link(s): http://www.kaye.org.uk
The Office of the Information Commissioner
More information about rights under the Data Protection Act 1998 can be obtained from this organisation. The NHS Care Records Service advises patients to contact the Commissioner, in relation to any concerns they may have with respect to records held on them by the NHS. See also : Care Record Development Board.
Contact details:
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: +44 (0)1625 545 700 |  Fax:  |  E–mail:  | 
Other Contacts:
Web link(s): http://www.informationcommissioner.gov.uk
Training and Management Consultant
Tricia Morris is providing Single Assessment Process FACE Contact and Overview Assessment Tool training for the North West London sector , including Kensington Chelsea & Westminster health and social care communities. She is also project managing the SAP training video being developed by the NWL sector in partnership with the Department of Health (see entry on 'good practice, innovation' section of the website).
Contact details:
Tricia Morris, Training and Management Consultant, 245 High Street, Rickmansworth, Herts WD3 1BQ
Tel: 07721 642 447 |  Fax:  |  E–mail: T245morris@aol.com  | 
Other Contacts:
Web link(s):
University College London
University College London developed the CANE - a comprehensive needs assessment tool for use by professionals working with the elderly. Presently a training program is being constructed at UCL. They are hoping to run some training workshops in London on needs assessment and the CANE in early 2004.The dates for this training will coincide with the publication of a manual and the distribution of available software. UCL will send out further information regarding dates for this training closer to the time, however, you can register your interest now.
Contact details:
Dr Martin Orrell, Dept of Psychiatry and Behavioural Sciences, University College London, Wolfson Building, 48 Riding House St, London W1N 8AA
Tel: 01277 302736 |  Fax:  |  E–mail: m.orrell@ucl.ac.uk  | 
Other Contacts:
Web link(s): http://www.thecane.co.uk
University of Sheffield and the Sheffield Institute for Studies on Ageing (SISA)
Mr Mouratidis is undertaking a research project to investigate the use of multi-agent systems in the health and social care sector, and more specifically developing the electronic Single Assessment Process (eSAP), an electronic system to deliver an integrated assessment of health and social care needs of older people. The project is run jointly between the Computer Science Department of the University of Sheffield and the Sheffield Institute for Studies on Ageing (SISA), and it is funded by the RANK Foundation.
Contact details:
Haralambos Mouratidis, Computer Science Department, University of Sheffield, Department of Computer Science, Regent Court, 211 Portobello St,, Sheffield S1 4DP
Tel: +44 114 22 21800 |  Fax:  |  E–mail: H.Mouratidis@dcs.shef.ac.uk  | 
Other Contacts:
Web link(s): http://www.dcs.shef.ac.uk/
Winslow
WINSLOW ® are specialist marketers of books, assessment tools, software and resources for a multitude of conditions relating to education, special needs, speech and language, social problems and mental heath issues for education, social care and health professionals. All products are evaluated by a team of professionals.
Contact details:
Winslow, Goyt Side Road, Chesterfield, Derbyshire S40 2PH
Tel: 0845 921 1777 |  Fax: +44(0)1246 551195  |  E–mail: sales@winslow-cat.com  | 
Other Contacts:
Web link(s): http://www.winslow-cat.com
 
 
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