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printer friendly page                 Single Assessment Process - training materials - person centred care The following listing is subject to ongoing review and revision... Courtesy entitles [older people consider dignity to be a key element in their treatment ] [author: Michael Calnan, Gillian Woolhead, Paul Dieppe ] (20 February 2003) Article in: Health Service Journal, vol 113, no 5843, pp30-31. The National Service Framework for older people (NSF) emphasises the need for older people to be treated respectfully as individuals. However, a study of 72 people in Bristol and South Wales ranging in age from 50 to 90 (median age 72), showed that dignity - and lack of it - were key issues in their estimation of care. Their concerns about lack of dignity centred on lack of privacy, mixed sex wards, forms of address, and loss of independence. The study - which forms part of an EU funded project relating to the Fifth framework (quality of life) programme - suggested that older people do not complain about care for fear of retaliation. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: http://www.hsj.co.uk  |  Target group: LA/HA  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 0952-2271 Notes: Implementing the single assessment for older people [authors: Keith V Wilson, Angie Clegg, Frances Fairclough et al] An article in Nursing Times, vol 101, no 43, 25 October 2005 issue, pp 32-35. The National Service Framework for Older People envisages that the single assessment process will act as a key driver in the improvement of services for older people. Leeds Teaching Hospitals NHS Trust implemented a form of contact assessment that works in both hospital and community settings. In this instance, as a result of introducing SAP, improved person-centred information follows the patient on discharge. In conclusion, it is suggested that whilst awaiting the arrival of the NHS IT strategy (or a local interim SAP software solution), a window of opportunity exists for staff to ensure the principles of the SAP are well-established and practised among staff team before the additional and challenging requirement to learn a new software application becomes necessary. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: http://www.nursingtimes.net  |  Target group:  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 09547762 Notes: Implementing the Single Assessment Process: Opportunities and challenges [author: Dr Angela Dickinson] [August 2006] Article in Journal of Interprofessional Care, Volume 20, Number 4 (August 2006), pp. 365 - 379 The aim of the study was to evaluate a pilot introduction of the Single Assessment Process in the South-East of England. A qualitative case study design, incorporating observation and semi-structured interviews, was used to collect data. Assessment visits were observed and recorded, and interviews were carried out with older people and their carers (n = 9), health and social care practitioners, operational managers, and other key individuals involved in the pilot (n = 26). Overall the evaluation found three major themes that had an impact on the implementation of the Single Assessment Process. These were: the process of implementing policy and change; the health and social care boundary; and communication and sharing of assessments. Front-line practitioners had a major impact on SAP implementation, particularly through their reluctance to engage with the process, work together and share assessments. Success of the national SAP implementation will depend on the extent to which those working directly with older people can be engaged in the policy process. Contact Details: Dr Angela Dickinson, Centre for Research in Primary and Community Care, University of Hertfordshire, Hatfield, UK. Tel: 01707 285993  |  Fax: E–mail: a.m.dickinson@herts.ac.uk |  Web links:  |  Target group:  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: Notes: Involving older people in the implementation of the National Service Framework making progress in the North West [authors: David McNally, Michelle Cornes, Pat Leahy] (December 2002) Article in: MCC: Building knowledge for integrated care [Managing Community Care] vol 10, no 6, pp 37-42. Central to the National Service Framework for Older People (NSF) is the belief that older people should be involved as "genuine partners" in the implementation process. The authors describe how regional and local implementation teams (LITs) in North West England are working in partnership to develop a coherent and sustainable strategy for engaging with older people. They note that in the NSF there is little in the way of guidance on how to translate the rhetoric of partnerships into practice. Their article considers older people's views regarding aspects of services that need inproving, what matters most to older people, and involving older people in LITs, for which some points for good practice guidance are suggested. Although no reference is made to the Single Assessment Process, the material is relevant to Standard Two of the NSF and person-centred care. Contact Details: Pavilion, The Ironworks, Cheapside, Brighton, East Sussex BN1 4GD. Tel: +44 (0)1273 623222  |  Fax: +44 (0)1273 625526 E–mail: info@pavpub.com |  Web links: http://www.pavpub.com  |  Target group:  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 14615436 Notes: MCC: Building knowledge for integrated care [Managing Community Care] continues as Journal of Integrated Care in 2003. David McNally (formerly Local Implementation Officer, National Service Framework for Older People, Knowsley Primary Care Trust), now at Trafford Primary Care Trusts, tel 0161 873 9572; Email: david.mcnally@trafford-pcts.nhs.uk Link Age shows its benefits [assessment of] progress on modernising provision for older people [author:Chris Smith] (15 February 2005) Article in: Care and Health Magazine, issue 101, pp 12-13 Link Age strategy is the contribution of the Department for Work and Pensions (DWP) to modernise benefit provision and create an integrated network of services for older people. Link Age is designed to ensure older people, or their carers, get their state benefits as soon as possible; it also involves local authorities, voluntary groups, GPs and nurses, and large charities such as Age Concern have also signed up. The DWP has opened its computer system to partner organisations to speed up claims and people trained in giving benefit advice can sort out a claim as part of the single assessment process; and this can involve form-filling by a trained volunteer. Examples of current practice cited in the article are the Care Direct call-centre in Somerset and Nottinghamshire County Council pilot schemes overseen by John Hannam, Link Age Project Manager. The impact of Link Age to date will be assessed at a conference chaired by the Local Government Association (LGA) in London in the last week of February. Contact Details: Chris Smith Tel:  |  Fax: E–mail:  |  Web links: http://www.careandhealth.com  |  Target group: LA/HAs  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 14779994 Notes: NTAwards 2004 - Nursing Older People (19 October 2004) Article in: Nursing Times, vol 100, no 42, p 63 Marie Barnes and Josie Melia were overall winners for the NTAwards 2004 Nursing Older People, for the development of the older people's champions network at St Helen's and Knowsley NHS Hospital Acute Trust. The NSF requires every trust to have an identified 'champion' of older people's services. Ms Barnes has taken this concept and developed it to an entire network of older people's champions within the Trust - 85 so far - all volunteers who include porters, ward hostesses and nurses. Highly commended entries in this category were presented to: William Anderson, Canterbury and Coastal PCT, for the establishment of a specialist support team for nursing homes; Elisabeth Baranowski, Sarah Bray and Gill Bedson, all from Luton PCT, for an Evercare project describing the APN (Advanced Primary Nurse) role; Mark Dowell, Gateshead Health NHS Trust, for a service providing rapid access to specialist stroke management; and a further Evercare project involving the roll-out of the APN role across three PCTs presented to Aileen Fraser, Joanne Chambers and Neil Willison, from Bristol North PCT, South Gloucestershire PCT and Bristol North PCT respectively. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: http://www.nursingtimes.net  |  Target group: SHAs  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 0954-7762 Notes: Nurse-led implementation of the single assessment process in primary care: a descriptive feasibility study [authors: H C Roberts, Z M Hemsley, G Thomas (et al)] (July 2006) An article in the journal : Age and Ageing, July 2006, vol 35, no 4, pp 394-398. The objective of this study was to determine the resources required to carry out the single assessment process in one urban primary care practice, in Southampton. The participants were 944 people aged 70+ years, registered with the practice, not living in residential/nursing home or terminally ill. Participants were sent the six-item Sherbrooke questionnaire (case-finding tool); 863 (91%) of participants replied. From such results as detailed, it was concluded that targeting those scoring 3+ on the Sherbrooke questionnaire (28% of the sample) may improve the identification of patients who would benefit from further assessment. A contact approach rather than a case-finding one may improve the relevance of this process to older people. Contact Details: Helen C Roberts Tel:  |  Fax: E–mail: hcr@soton.ac.uk |  Web links: http://www.ageing.oxfordjournals.org  |  Target group: HAs  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 00020729 Notes: On the case [critique of case management based on US-style Evercare] (11 January 2005) Article in: Care and Health Magazine, issue 96, pp16-18. This article considers whether too much emphasis is placed in the Evercare model for the UK on health at the expense of social care. Evercare, is part of the United Healthcare Group based in Minnesota, USA. The Kaiser Permanente programme is briefly considered as an alternative model. The author reviews the progress of Evercare providing two pilot programmes, Halton PCT and Bexley Care Trust as case studies. The views of the Long Term Medical Conditions Alliance, Age Concern, Help the Aged, and those within the Department of Health are amongst those quoted. The article urges readers to consider the recent report by the King's Fund, "Case managing long-term conditions: what impact does it have in the treatment of older people?" (King's Fund, November 2004) Contact Details: Mike George Tel:  |  Fax: E–mail:  |  Web links: http://www.careandhealth.com  |  Target group: LA/HAs  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 14779994 Notes: On the receiving end [author: Kina Avebury] (September 2004) Article in: Working with Older people, volume 8, issue 3, pp 27-30 Kina Avebury writes of her experiences of being on the receiving end of assessment and service provision as an older person, following a personal accident in her home which is in the London Borough of Hackney. Kina Avebury is herself, a highly experienced social services and social care practitioner. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: http://www.pavpub.com  |  Target group: LA/HA  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 1366-3666 Notes: Person-centred assessment with older people [author: Jonathan Webster] (May 2004) Article in: Nursing Older People, May 2004, vol 16 no 3, pp 22-27 This practice article describes the principles behind the assessment of older people's needs and the challenges inherent in developing a person-centred framework for assessment. It suggests that person-centred assessment calls for skilled, empowered and well supported nurses who are able to work in creative, innovative ways and who recognise that the needs of the older person are at the centre of all therapeutic working. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: http://www.nursingolderpeople.co.uk  |  Target group: Nursing staff  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 1472-0795 Notes: Person-centred assessment with older people [author: Jonathan Webster] An article in Nursing Older People, vol 16, no 3, May 2004 pp 22-28. This article describes the principles behind the assessment of older people's needs and the challenges inherent in developing a person-centred framework for assessment. It suggests that person-centred assessment calls for skilled, empowered and well-supported nurses who are able to work in creative, innovative ways and who recognise that the needs of the older person are at the centre of all therapeutic working. This article is published as part of the Continuing Professional Development series for nursing staff and as such, it has mini-assessment exercises to do and a number of bibliographic references. The author is Consultant Nurse for Older People at the Royal West Sussex NHS Trust and Western Sussex PCT. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: http://www.nursingolderpeople.co.uk  |  Target group: HAs  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 09547762 Notes: Self assessment of health and social care needs by older people research summary [of report for the National Co-ordinating Centre for NHS Delivery and Organisation R&D (NCCSDO)] [authors: Peter Griffiths, Roz Ullman, Ruth Harris] (March 2007) Self-assessment is a form of assessment that is completed by the subject of the assessment without the immediate involvement of professionals or a professionally-employed layperson. This research summary (see Weblink) presents the main findings of "Self assessment of health and social care needs by older people: a multi-method systematic review of practices, accuracy, effectiveness and experience" (2005), commissioned by the National Co-ordinating Centre for NHS Delivery and Organisation R&D (NCCSDO) and carried out by Peter Griffiths and colleagues at King's College London (described elsewhere on the SAP resource). It reveals the complexity of the topic, and the pitfalls adopting a simplistic approach. While the review focused on older people, its findings apply to other groups. Among key messages are that there are many types of self-assessment, and great potential in their use and development, but the evidence of their effectiveness is limited. In its favour is that self-assessment is likely to be cost-neutral. Given the widespread implementation of the single assessment process (SAP), there is an urgent need to explore older people's experiences of the self-assessment component of comprehensive assessment. This is an area suggested for future research. Contact Details: Emma Hawkridge, Communications Manager, NCCSDO, London School of Hygiene and Tropical Medicine, 99 Gower Street, London WC1E 6AA Tel: +44 (0)20 7612 7980 +44 (0)20 7612 7984 (EH)  |  Fax: +44 (0)20 7612 7979 E–mail: sdo@lshtm.ac.uk |  emma.hawkridge@LSHTM.ac.uk Web links: http://www.sdo.lshtm.ac.uk/files/adhoc/30-research-summary.pdf  |  Target group:  |  Type / Format: Availability / Price:  |  ISBN/ISSN: Notes: Further information about anything included in the report, contact: Dr Peter Griffiths,The Florence Nightingale School of Nursing and Midwifery, King's College London, James Clerk Maxwell Building, 57 Waterloo Road, London SE1 8WA. E-mail: peter.griffiths@kcl.ac.uk STEP (Standardised Assessment of Elderly People in Primary Care in Europe) > E I Williams et al 2002. Occasional Paper No 82 Royal College of General > Practitioners (London). > [authors: E I Williams et al] Prof Idris Williams carried out a SAP model feasibility study of STEP, which has received full accreditation from the Department of Health (DH). STEP results from a European partnership to develop evidence based approaches to health and social assessment of older people in the community. The generic assessment tool and detail of the evidence base is published as Royal College of General Practitioners (London) Occasional Paper No 82 (RCGP, 2002). It has been field tested in community practice settings and was found to be acceptable to older people. It can be undertaken by both health and social workers. In the feasibility study it was found to be user friendly by the assessors. Specific Features: It is in paper form but will be available electronically. There is a self assessment format. It has a balanced approach to health and social needs enabling links to be made between them. The accompanying handbook gives a detailed description of how to use the Instrument and relevant background to life in older age. Featured are linkages, risks, the provision of prompts with each question, and the relevance of activities of daily living (ADLs). There is a focus on vulnerability to loss of independence and the development of frailty. Both health and social conditions which contribute to these are brought together. Included in the handbook are brief details of health and social impairments. Other developments: The STEP Single Assessment Instrument is essentially reactive and designed to be used in specific health/social situations where there is demonstrable or potential need. There is also a proactive version of the Instrument based on the same structure which is designed to be used in identifying existing or emerging long standing illness and social impairments. That there is congruence between the reactive and proactive forms is seen to be an advantage. See also entry for The STEP assessment system: a synopsis Contact Details: Prof Idris Williams, Barn Howe, Lyth, Kendal, Cumbria LA8 8DF. Tel: 01539 568666  |  Fax: E–mail: idrisandkate@ktdbroadband.com |  Web links:  |  Target group:  |  Type / Format: assessment tool Availability / Price: An evidence based approach to assessing older people in primary care (ISBN 0850842743); Royal College of General Pracititioners (Members £9; Non-members £:10) > Practitioners (London). > >  |  ISBN/ISSN: Notes: Royal College of General Practitioners, 42 Princes Gate, Hyde Park, London SW7 1PU. Tel 020 7581 3732 E-mail: info@rcgp.org uk Website: http://www.rcgp.org.uk Prof Williams was formerly Board Chair, Morecambe Bay Hospital NHS Trust. The Single Assessment Process in Primary Care : older people's accounts of the process [authors: Jackie Powell, Judy Robison, Helen Roberts] Article in the British Journal of Social Work, vol 37, no 6, 2007, pp 1043-1058. Recent government policies have been active in addressing social inclusion and active participation of older people in many aspects of societal life. Independence and well-being animate these developments and are evident in the emphasis on person-centred services within the single assessment process for older people. Drawing on a feasibiilty study of SAP as a "case-finding" approach, this paper presents findings drawn from older people's accounts of this experience. These accounts indicate the potential of the process for identifying "low-level" need, whilst raising issues of access to formal services and resource constraint; also they underline the importance of understanding how older people seek ways of managing their own health and well-being, whilst continuing to contribute to the social cohesion of society by providing support to their peers and to younger generations. Interdependence, it is suggested, rather than dependence should underlie any approach to assessing older people's needs, if we are to appreciate and build upon the complexity of older people's strategies for actively managing their lives. Contact Details: Jackie Powell Tel:  |  Fax: E–mail: J.M.Powell@soton.ac.uk |  Web links: htttp://www.bjsw.oxfordjournals.org  |  Target group:  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 00453102 Notes: Using the Liverpool Care Pathway in a nursing [authors: Kathryn Mathews, Jemma Finch] (12 September 2006) Article in Nursing Times, 12 September 2006, pp 34-35. The Liverpool Care Pathway provides evidence-based guidelines relating to the care of dying patients. This article outlines a pilot project to introduce it to a 150-bed BUPA nursing home in Hatfield, Hertfordshire (St Christopher's). The authors are both Liverpool Care Pathway Nursing Home facilitators, Mount Vernon Cancer Network. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: www.nursingtimes.net  |  www.lcp-mariecurie.org.uk Target group: HAs  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 09547762 Notes: What are the benefits and the challenges of shared assessments through the Single Assessment Process (DH 2001) and the development of integrated care planning as described in Our Health, Our Care, Our Say (DH 2006) through a common assessment framework across primary, secondary, social and mental healthcare services? Ask the experts (October 2007) Article in Nursing Older People, vol 19, no 8, 2007, p14.> Three opinions are given in response to the above question, from three different healthcare professionals: Deborah Sturdy, Nurse Adviser Older People, DH; Jill Jackson, Nurse Consultant Older People, Wakefield District PCT; and, Clare Abley, Nurse Consultant Vulnerable Older Adults, Newcastle upon Tyne. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: http://www.nursingolderpeople.co.uk  |  Target group:  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 14720795 Notes: What do you see? (2005) The powerful 10-minute film aims to raise awareness of how society treats older people. The film takes a journey through a day in the life and a life in the day of stroke victim Elsie, played by actress Virginia McKenna OBE. Elsie craves compassion and understanding of the person she is on the inside rather than the useless 'carcass' she may appear on the outside. Elsie makes a heartfelt but silent plea for her carers to 'Look closer..see...me..' Contact Details: Amanda Waring Becketts, Tripp Hill Fittleworth West Sussex RH20 1ER United Kingdom Tel: l+44 (0)1798 865949  |  Fax: E–mail: dvd@amandawaring.com |  Web links: http://amandawaring.com/index.php?module=Website&action=Text&content=1126793805537-3301  |  Target group:  |  Type / Format: dvd video Availability / Price: £9.99 plus £1.50 postage. To obtain more information about the film, or order a copy, email dvd@amandawaring.com  |  ISBN/ISSN: Notes: For permission to use for training call 01798 865949. Proceeds from the sale of each film will go direct to Macmillan Cancer Relief and Help the Aged. Your guide to ... Indicator of relevant need in Single Shared Assessment [examination of the] standardised system for assessing old people's needs currently being rolled out in Scotland [author:Mike George] (15 February 2005) Article in: Care and Health Magazine, issue 101, pp 30-31 An operational guidance resource pack is available - see website for pack and further details on the Scottish system of single shared assessment and indicator of relative need (SSA-IoRN). Contact Details: Mike George Tel:  |  Fax: E–mail:  |  Web links: http://www.careandhealth.com  |  http://www.scotland.gov.uk/Topics/Health/care/17673/9484 Target group: LA/HAs  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 14779994 Notes: Age Concern Waltham Forest The future of social care for older people A case study of Waltham Forest [Sheena Scott Dunbar and Jorge Lagos] [30 January 2006] Age Concern Waltham Forest (WF) works in partnership with the LBWF Social Services, WF PCT, Whipps Cross University Hospital NHS Trust , NE London Mental Health Trust and WF Older People's Voluntary Sector Partnership to deliver services for older people across the borough. This presentation to the National Council on Ageing on 30 January 2006 details the various collaborative projects and integrated services developed within the framework of the Single Assessment Process. The projects are: the Waltham Forest model of early detection, prevention and healthy ageing. WF older people's voluntary sector partnership. The WF healthy ageing programme. The WF falls collaborative. Age Concern WF presence at Whipps Cross University Hospital Trust (A&E escorted discharge; welcome home service; discharge lounge and ward project). Age Concern WF link-up project (befriending service; teleconferencing; volunteers). Older people's safety campaign. Age Concern WF information, advice and advocacy service. View presentation Contact Details: Sheena Dunbar, Director, Age Concern Waltham Forest, Ground Floor, Zenith House, 210 Church Road, Leyton E10 7JQ Tel: 020 8558 5512  |  Fax: 020 8558 0383 E–mail: s.dunbar@ageconcernwf.org.uk |  Web links: http://www.ageconcernwf.org.uk  |  http://www.wfolderpeople.com/ Target group:  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: Age Exchange 'Listen to what I'm saying' person centred care and the Single Assessment Process: [video] [authors: Bernie Arigho, Keith Strahan] (2005) Person centred care means listening to people to find out what is most important to them and without making assumptions. Care is holistic, and centres on the whole person: who they are, their life before, and how they currently feel. The emphasis is on what the person can, rather than cannot do. This video (duration 37 mins) shows health and social care professionals working directly with individuals and their carers. There are no actors, and no prepared scripts. The film shows what a difference a person centred approach makes to individuals with many/complex needs. It links the Single Assessment Process (SAP), as the person centred health and social care framework, with other Department of Health policies e.g. long term conditions with its emphasis on case management. It outlines key principles of person centred care that are evolving, including holistic assessment, personalised care plans, sharing information, continuity and coordination, and self care/self management. A feature of the film is to hear the views of the individuals and carers themselves in 3 Case Studies with a Social Worker, Community Matron and a Community Mental Health Nurse. Supporting documentation is available: An  | extended film commentary  | Case studies  | Coordination - Principles  | Shared Care Plan: example  | Good care planning for people with long term conditions  |  Holistic care in the community: best practice statement; Categories and diagrams The video, which has been, produced by Bernie Arigho and Keith Strahan, and made by Age Exchange, has been funded by the North West London Strategic Health Authority and the Department of Health (DH) Contact Details: Age Exchange, 11 Blackheath Village, London SE3 9LA. Tel: +44 (0)20 8318 9105  |  Fax: E–mail: administration@age-exchange.org.uk |  Web links: http://www.age-exchange.org.uk  |  Target group: All staff  |  Type / Format: video Availability / Price: Free; available from: Centre for Policy on Ageing: video@cpa.org.uk or Tel: 020 7553 6500  |  ISBN/ISSN: Notes: Other queries to: Keith Strahan; tel 07973 700695 (mobile); E-mail: keith.strahan@cfh.nhs.uk Age Exchange 'Listen to what I'm saying' person centred care and the Single Assessment Process: [DVD] [authors: Bernie Arigho, Keith Strahan] (2005) Person centred care means listening to people to find out what is most important to them and without making assumptions. Care is holistic, and centres on the whole person: who they are, their life before, and how they currently feel. The emphasis is on what the person can, rather than cannot do. This DVD shows health and social care professionals working directly with individuals and their carers. There are no actors, and no prepared scripts. The film shows what a difference a person centred approach makes to individuals with many/complex needs. It links the Single Assessment Process (SAP), as the person centred health and social care framework, with other Department of Health policies e.g. long term conditions with its emphasis on case management. It outlines key principles of person centred care that are evolving, including holistic assessment, personalised care plans, sharing information, continuity and coordination, and self care/self management. A feature of the film is to hear the views of the individuals and carers themselves in 3 Case Studies with a Social Worker, Community Matron and a Community Mental Health Nurse. Supporting documentation is available: An  |  extended film commentary  |  Case studies  |  Coordination - Principles;  |  Shared Care Plan: example  |  Good care planning for people with long term conditions;  |  Holistic care in the community: best practice statement; Categories and diagrams The DVD includes 3 other films: 'Patients as Teachers' (Lewisham Social Care and Health). Film with older people explaining how they wish to be assessed - the inspiration for 'Listen to What I'm Saying'. 'Are We Being Heard?' (Hounslow staff training film). A film made by older people about older people, with an emphasis on having control over their own lives e.g. using Direct Payments. 'Cold Tea' (Workforce Directorate, Cumbria and Lancashire Strategic Health Authority). Introductory film about the Single Assessment Process. The DVD, which has been, produced by Bernie Arigho and Keith Strahan, and made by Age Exchange, has been funded by the North West London Strategic Health Authority and the Department of Health (DH) Contact Details: Age Exchange, 11 Blackheath Village, London SE3 9LA. Tel: +44 (0)20 8318 9105  |  Fax: E–mail: administration@age-exchange.org.uk |  Web links: http://www.age-exchange.org.uk  |  Target group: All staff  |  Type / Format: DVD Availability / Price: DVD version no longer available. Video is still available free from: Centre for Policy on Ageing: video@cpa.org.uk or Tel: 020 7553 6500  |  ISBN/ISSN: Notes: Other queries to: Keith Strahan; tel 07973 700695 (mobile); E-mail: keith.strahan@cfh.nhs.uk arkgroup Ltd., Single assessment process: passing the April milestone [author: Lynne Bradey] (July 2004) Article in: ELDERLY CLIENT ADVISOR, in volume 9, issue 5. Lynne Bradey, a solicitor at Wrigleys Solicitors, considers where the NHS should be now that the April 2004 milestone is long past. It is left for readers to decide how well the single assessment process for older people is working in practice. Contact Details: 2nd Floor, 86/88 Upper Richmond Road, Putney, London SW15 2SH Tel: +44 (0)20 8785 2700  |  Fax: +44 (0)20 8785 9373 E–mail: info@ark-group.com |  Web links: http://www.ecadvisor.com  |  Target group: HA  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 1369-2700 Notes: Elderly Client Advisor is a journal available on subscription published 6 times per year. Bedfordshire and Luton (Bedfordshire County Council, Luton Borough Council) Contact assessment form (2003) 2 pages. Contact Details: Sue Bird, Operational Lead on SAP, Luton Borough Council, Housing and Social Services Dept, Community Care Duty Team, Clemitson House, 14 Upper George Street, Luton LU1 2RP Tel: +44 (0)1582 470900 Sue Bird +44 (0) 1582 547659/547660 (switchboard)  |  Fax: E–mail: BirdS@luton.gov.uk |  Web links: http://www.bedfordshire.gov.uk/Bedfordshire/staticpages.nsf/Web/staticpages/nsocialserv_sing  |  Target group: LA/HA  |  Type / Format: assessment tool Availability / Price: upon request  |  ISBN/ISSN: Notes: Bedfordshire and Luton (Bedfordshire County Council; Luton Borough Council) The Single Assessment Process in Bedfordshire and Luton - evaluation form for Luton pilot (2003) 2 pages. Contact Details: Sue Bird, Operational Lead on SAP, Luton Borough Council, Housing and Social Services Dept, Community Care Duty Team, Clemitson House, 14 Upper George Street, Luton LU1 2RP Tel: +44 (0)1582 470900 Sue Bird +44 (0) 1582 547659/547660 (switchboard)  |  Fax: E–mail: BirdS@luton.gov.uk |  Web links: http://www.bedfordshire.gov.uk/Bedfordshire/staticpages.nsf/Web/staticpages/nsocialserv_sing  |  Target group: LA/HA  |  Type / Format: assessment tool Availability / Price: upon request  |  ISBN/ISSN: Notes: Bradford South & West Primary Care Trust The Single Assessment Process in Bradford Bradford and Airedale's Single Assessment Process (SAP) Homepage; [including SAP toolkit and Practitioner handbook] [author: Steve Clayton] (2005) Bradford and Airedale's Single Assessment Process (SAP) Homepage is part of Learnonline, a district-wide website, designed to support Learning and Development within the Health and Social Care organisations in Bradford. The aim is that this website will become a portal for all aspects of learning and training. The SAP Homepage includes links to SAP news, and to national resources: Department of Health (DH), Centre for Policy on Ageing (CPA), National Progamme for IT (West Yorkshire), EASY-Care, FACE, and Birmingham SAP. Bradford's SAP toolkit comprises three key components: SAP assessment and care planning tools, prefaced by a link, Assessment types and assessment tools explained. Links to what Bradford currently uses (to be reviewed in Autumn 2006) are: Permission to share personal assessment information; Contact assessment; Overview assessment; carer's assessment; FACE risk profile; Summary of needs and care options; and Summary care plan. The SAP care file ( this includes a section explaining informed consent). Procedures for providing a named care co-ordinator for all people in receipt of ongoing assessment of care (this includes a section on the role of the named care co-ordinator). Bradford's initial emphasis is on the implementation of paper systems that support the sharing of information directly with older people and practitioners involved via the user-held SAP care file. The Practitioner handbook (54 pp), for use across Bradford, is compiled by Steve Clayton. Contents include: person centred care and SAP; stages in assessment and care planning; SAP assessment types and assessment tools; assessor's guide to exploring need (Contact and Overview assessment); effective information sharing; and care co-ordination. Appendices include a SAP dataset for preferred religion, ethnicity and language. Material (including a video resource) from a project undertaken by Lewisham Health and Social Care Partnership is acknowledged. Contact Details: Steve Clayton, Project Manager - Older People, Strategic Commissioning and Service Improvement, Bradford Social Services, Olicana House, Chapel Street, Bradford BD1 5RE Tel: +44 (0)1274 431526 07917883465 (SC mobile)  |  Fax: E–mail: Steve.Clayton@Bradford.Gov.UK |  Web links: http://www.learnonline.nhs.uk/Single+Assessment+Process/  |  Target group: PCT/SSD staff  |  Type / Format: website; toolkit; briefing; e-learning Availability / Price:  |  ISBN/ISSN: Notes: Brighton & Hove City Council; South Downs NHS Trust; Brighton & Sussex University Hospitals NHS Trust; Brighton & Hove PCT The Single Assessment Process - a new way of working [Author: Brighton & Hove City Council] A Single Assessment Process training video (20 minutes) produced by Brighton & Hove NHS and Caring Services which focuses on the principles of SAP and is divided into three sections with a pause after each section for discussion and training on assessment tools. The first section consists of a case study of an older woman admitted to hospital The second section focuses on the assessment tools The final section focuses on how the older woman, now at home in the community, has benefitted from the SAP. This video is designed to be generic in its approach for briefing and awareness training. It has been produced by Pavilion and uses trained actors. Contact Details: Jilly Alexander, Project Manager, South Downs NHS Trust/Brighton & Hove, Project Office, 1st Floor, Brighton Town Hall, Bartholomew Square, Brighton BN1 1JA. Tel: 01273 296351  |  Fax: E–mail:  |  Web links:  |  Target group: SSD/PCT/user groups  |  Type / Format: video Availability / Price: £50 from: Geraldine Opreshko, Head of Service, Learning and Development Team, Corporate Services, Brighton & Hove City Council, King's House, Grand Avenue, Hove BN3 2LS.Tel: (01273) 295084 Email: Geraldine.Opreshko@brighton-hove.gov.uk  |  ISBN/ISSN: Notes: Project Assistant: Jesseca Harker, tel 01273 295245. Buckinghamshire County Council Person Centred Care: Single Assessment Process for Buckinghamshire [author: Cheryl Warren] [June 2004] Buckinghamshire County Council ran a series of workshops in June 2004 around the Single Assessment Process for older people. The workshops were aimed at people who work in health, social care or the voluntary sector and members of the public who were interested in finding out how Single Assessment will affect older people. The powerpoint presentations run at the workshops can be seen via the web link listed below. If you would like further information on the workshops, you can call the NSF and Single Assessment Assistant on 01296 382550. Contact Details: Kerry Stevens, NSF and Single Assessment Coordinator, Adult Social Care - Business and Strategy, Room 601, Buckinghamshire County Council, Walton Street, Aylesbury HP20 1YU Tel: 01296 383927  |  Fax: E–mail: kstevens@buckscc.gov.uk |  Web links: http://www.buckscc.gov.uk/care_of_adults/singleassessment/sap_pres.ppt  |  http://www.buckscc.gov.uk/care_of_adults/single_assess_process.htm Target group:  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: Camden PCT Guidelines for using FACE assessment forms: Camden [author: Jane Taubman] [Draft 1: Sept 04] Explains clearly which FACE forms should be used for different assessment levels. When choosing which forms to use, practitioners should first consider that the depth of assessment should be in proportion to the needs identified. This means the documents can be used in a flexible variety of orders, though the Background is the basic minimum. View document Contact Details: Jane Taubman REACH Link/SAP implementation, Camden REACH Team, Bloomsbury Building, St Pancras Hospital, London NW1 OPE Tel: 020 7530 3584 Mob: 0788 799 4217  |  Fax: E–mail: jane.taubman@camdenpct.nhs.uk |  Web links: http://www.camdenpct.nhs.uk/  |  Target group:  |  Type / Format: guidance; assessment tool Availability / Price:  |  ISBN/ISSN: Notes: Camden is using FACE as paper based assessment tool. Camden Primary Care Trust [Camden PCT SAP workshop training materials] (2003) A set of training materials used at a series of workshops in 2003 around how SAP might operate within various situations such as patient discharge and bathing services might be developed. The training materials are as follows: ''Bathing beauties'' ; SAP Case Scenarios: Medicines, support at home, and accessing equipment; SAP Medication scenario; SAP overview report, July 2003; SAP Workshop resources guide; SAP NH placement scenario; Case Scenarios from Monica Riberos. Sandy Keen & Associates produced the overview report, 'Single Assessmnet Process (SAP) in Camden: main points from the workshops on 11 & 29 April; 7, 9, 14, 20,21, 22, 29 May 2003', The report's content is based on notes taken at the workshops by independent consultant/observer Margaret Martin. The workshops were facilitated by Sandy Keen and Christy Austin. The report sets out the key learning points identified by participants; identifies key issues and challenges; provides a resource for senior managers in Camden to promote person-centred care and implement SAP by 2004; and provides a contact list for further activities on SAP. View documents: bathing beauties |  Medicines, support at home, and accessing equipment |  Medication scenario |  overview report |  Workshop resources guide |  NH placement scenario |  Case Scenarios from Monica Riberos Contact Details: Graham MacDougall, SAP Project Manager, Camden PCT, St Pancras Hospital, St Pancras Way, London NW1 0PE Tel: +44 (0)20 7530 3212  |  Fax: +44 (0)20 7530 3104 E–mail: Graham.MacDougall@camdenpct.nhs.uk |  Web links: http://www.camdenpct.nhs.uk  |  Target group: PCT/SSD staff  |  Type / Format: training material Availability / Price:  |  ISBN/ISSN: Notes: Cancer Action Team, Department of Palliative Care, St Thomas' Hospital; King's College London Holistic common assessment of supportive and palliative care needs for adults with cancer assessment guidance [authors: Alison Richardson, Peter Tebbit, Vivienne Brown, John Sitzia] (January 2007) This guidance (21 pp) has been prepared in response to Key Recommendation 2 in "Guidance on cancer services: improving supportive and palliative care for adults with Cancer: the manual" (National Institute for Clinical Excellence, NICE, 2004). The guidance is for practitioners and managers providing or co-ordinating care of adults with cancer, to enable a unified approach to the assessment and recording of patients' needs. It is designed for healthcare teams to employ as a benchmark against which current local processes of assessment can be appraised. This document sets out the main features of the holistic assessment and provides the core content of the assessment. The assessment comprises five domains: background information and assessment preferences; physical needs; social and occupational needs; psychological well-being; and spiritual well-being. Contact Details: Justine Palin, Cancer Action Team, Department of Palliative Care, St Thomas' Hospital, Lambeth Palace Road, London SE1 7EH. Tel: 020 7188 4728  |  Fax: 020 7188 4727 E–mail: justine.palin@gsh.nhs.uk |  Web links:  |  Target group: palliative care managers/practitioners  |  Type / Format: guidance Availability / Price: Also available on the Department of Health website at www.dh.gov.uk/cancer  |  ISBN/ISSN: Notes: Cancer Action Team, Department of Palliative Care, St Thomas' Hospital; King's College London Holistic common assessment of supportive and palliative care needs for adults with cancer report to the National Cancer Action Team [authors: Alison Richardson, Peter Tebbit, Vivienne Brown, John Sitzia] (January 2007) The National Institute for Clinical Excellence (NICE) publication "Guidance on cancer services: improving supportive and palliative care for adults with Cancer: the manual" identified barriers in service provision for patients and carers. This report (38 pp) describes the methods used to develop and test a national specification for the assessment process in supportive and palliative care, and presents the underlying philosophy and principles on which it is based. It also sets out the framework employed to develop the detailed guidance for healthcare teams. Annex 1 notes the interface with current and future policy initiatives: the Integrated Cancer Care Programme; Skills for Health; Connecting for Health (including the Do Once and Share programme, DOAS); the Common Assessment Framework (CAF, building on the Single Assessment Process, SAP); and the End of Life Care Initiative. Annex 4 outlines the methods used to develop item content for domains of need, and lists tools identified in the original scoping exercise. Contact Details: Justine Palin, Cancer Action Team, Department of Palliative Care, St Thomas' Hospital, Lambeth Palace Road, London SE1 7EH. Tel: 020 7188 4728  |  Fax: 020 7188 4727 E–mail: justine.palin@gsh.nhs.uk |  Web links:  |  Target group: palliative care managers/practitioners  |  Type / Format: guidance Availability / Price: Also available on the Department of Health website at www.dh.gov.uk/cancer  |  ISBN/ISSN: Notes: Care Asset Management Ltd A better way to fund care A public information DVD on the issues of care fee funding [CareAware] (2008) CareAware is a non-profit making public information and advisory service specialising in issues relating to funding long term care for older people. Its objectives are to improve public understanding and knowledge about the care system, to reinforce the rights and choices of the individual and to assist the public and professionals on the complex issues associated with care provision. The aim of this DVD is to be a means of education, training and marketing within an organisation, and can be used in a variety of settings. Copies are available for a modest charge and personalised versions of the DVD can be produced, both on the DVD and on the wallet which contains it. ITN were commissioned to produce the DVD with an introduction by television newsreader, Martyn Lewis. Contact Details: CareAware Helpline PO Box 8 Manchester M30 9NY Tel: 08705 134925  |  Fax: E–mail: enquiries@careaware.co.uk |  Web links: http://www.careaware.co.uk  |  Target group: LAs  |  Type / Format: DVD; training packs/guides Availability / Price: Ł2.99 per DVD; complimentary copy may be available.  |  ISBN/ISSN: Notes: Care Services Improvement Partnership (CSIP) Department of Health Individual Budgets Pilot Project A joint programme between the Department of Health, the Office for Disability Issues, the Department for Work and Pensions, and the Department for Communities and Local Government The Individual Budgets Pilot programme was launched on the 21st November 2005. It will last for 2 years. Thirteen local authorities are piloting Individual Budgets: Barnsley, Barking & Dagenham; Bath & NE Somerset; Coventry; Essex; Gateshead; Kensington & Chelsea; Leicester; Lincolnshire; Manchester; Norfolk; Oldham; and West Sussex. The Individual Budget approach involves a number of different strands of income that people might use to support themselves. Each pilot site is looking at a combination of income streams. All are including social care funding, and combinations of: Independent Living Fund, Supporting People, Community Equipment, Disabled Facilities Grants and Access to Work. The Care Services Improvement Partnership (CSIP) team supporting the Individual Budget Pilot programme is providing progress reports on implementation and occasional newsletters. There is a separate team evaluating the IB projects: The Social Policy Research Unit (SPRU) at York; The Personal Social Services Research Unit (PSSRU) at Kent, LSE and Manchester; and The Social Care Workforce Research Unit (SCWRU) at KIng's College London. There is more information about the Individual Budgets Evaluation Network (IBSEN) at a dedicated website. Contact Details: Sheila Stirling Self Directed Support Care Services Improvement Partnership, Gateway House, Room 259, Piccadilly South, Manchester M60 7LP Tel: 0161 237 2952  |  Fax: E–mail:  |  Web links: http://www.individualbudgets.csip.org.uk  |  http://www.ibsen.org.uk Target group:  |  Type / Format: pilot; policy Availability / Price:  |  ISBN/ISSN: Notes: Care Services Improvement Partnership (CSIP), Social Care Programme, Department of Health CSIP Telecare eNewsletter [Care Serivces Improvement Partnership] Monthly online newsletter available free of charge through subscribing to the email address. It is available in Word or PDF format; archive issues available on website. CSIP's monthly Telecare eNewsletter brings you essential information to support building telecare in your area. Useful weblinks given and recent local developments in telecare. For example, May 2007 issue contents:- 1 Hi-Tech Home Healthcare - demonstrator sites announced 2 Telecare and telehealth references (update) 3 Support for local telecare implementation - did you reach your 2006-7 CSCI projections? 4 Preparing for mainstreaming - charging 5 Transforming community equipment services 6 Other recent publications and press releases 7 Telecare and falls 8 Telecare resources move to ICN website 9 Access to CSIP services 10 Telecare events Contact Details: Care Services Improvement Partnership 133 - 155 Waterloo Road, London, SE1 8UG Tel:  |  Fax: E–mail: telecare@csip.org.uk |  Web links: http://www.cat.csip.org.uk/telecare  |  Target group:  |  Type / Format: briefing Availability / Price: online  |  ISBN/ISSN: Notes: Central Cheshire PCT Single Assessment Process Milestone: April 2004 (2002) 21 frames for a basic level of training in SAP awareness-raising, with accompanying material. Details of a day's training workshop. Glossary. Case studies. A-Z list of abbreviations (and mnemonics). Site implementation schedule. View documents: presentation |  glossary |  abbreviations guide - introduction |  abbreviations guide |  case study 1 |  case study 2 |  person centred care |  training plan |  posters |  welcome letter Contact Details: Ms Chris Douglas, SAP Lead, Central Cheshire PCT HQ, Barony Road, Nantwich, Cheshire CW5 5QU Tel: +44 (0)1270 415364 (DH direct) +44 (0)1270 415484 (CD direct)  |  Fax: E–mail: chris.douglas@ccpct.nhs.uk |  Dennis.Harthern@ccpct.nhs.uk Web links: http://www.ccpct.nhs.uk  |  Target group: PCT  |  Type / Format: powerpoint; glossary; case study; strategy Availability / Price: upon request  |  ISBN/ISSN: Notes: Dennis Harthern is the Learning & Development Officer, at HR & Learning, Central Cheshire PCT. Change Agent Team, Health and Social Care, Department of Health, Single assessment process and self assessment [author: Seamus Breen] (2004) Powerpoint presentation delivered at the Progress of the Single Assessment Process conference, 12 January 2005. The presentation covers the key principle of SAP, NHS improvement plan, today's reality, new challenges, empowering, self assessment, and possible ways forward. It concludes with a request for practitioners to email Seamus Breen with examples where the principles of SAP have been extended to empowering older people to do their own assessments, or to obtain services without direct contact with the PCT or local authority. View presentation. Contact Details: Seamus Breen, Single Assessment Lead, Room G09, Department of Health, 79 Whitehall, London SW1A 2NS. Tel: 0779 5120943 (SB mobile) 0207 210 5077/5005  |  Fax: E–mail: Seamus.Breen@dh.gsi.gov.uk |  change_agent_team@doh.gsi.gov.uk Web links: http://www.changeagentteam.org.uk  |  Target group: All staff  |  Type / Format: powerpoint; assessment Availability / Price:  |  ISBN/ISSN: Notes: Changing Workforce Programme, NHS Modernisation Agency, Toolkit for local change : patient and staff perspective physical illness (2001) This is one of a series of tools (Tool 13a) to support local implementation of role resdesign which are listed in the Role design directory of tools. This tool should be used during the early design and planning stages of a new or amended role to help generate lateral thinking. The video contains three case study scenarios which provide material for discussion on service delivery and role redesign. The scenarios are designed to deliberately emphasise points for debate, therefore some characters or scenes may seem over-exaggerated. Time required is suggested at between 30 - 60 minutes for this exercise. The three scenarios are 'Tell me again Mrs Foley' - The patient perspective; 'Those are the roles' - The staff and patient perspective; 'A new role for Mr Cole' - The staff perspective. Contact Details: 2nd Floor, Heron House, 322 High Holborn, London WC1V 7PW Tel:  |  Fax: E–mail: cwptools@doh.gsi.gov.uk |  Web links: http://www.modern.nhs.uk/newwaysofworking  |  Target group: HA  |  Type / Format: video; case study; toolkit Availability / Price: To order please email.  |  ISBN/ISSN: Notes: Cheshire and Merseyside Teaching PCT Collaborative Enhancing patient assessment in the Single Assessment Process [authors: Celia Sinnott, Liz Copley, Lisa Ellis] (September 2005) Cheshire and Merseyside Teaching PCT Collaborative (CMTPCT) was commissioned to review what was happening with the Single Assessment Process (SAP) across Cheshire and Merseyside, and to design an educational framework to enhance the process of person-centred assessment at multidisciplinary and multi-agency level. The findings of the review highlight key themes including: cultural change; team working; assessment skills; joint or partnership working; roles and responsibilities; involvement of service users and carers; legal requirements; Caldicott; data protection; and confidentiality. This report (72 pp) by CMTPCT Education Facilitators focuses on developing and enhancing SAP competency, addressing inconsistencies found across the region. Local and national sources were used for gathering information, amongst which the Centre for Policy on Ageing's SAP training database and discussion forum are acknowledged. The report suggests course programmes and examples of teaching and learning strategies and training resources for enhanced assessment. Appendices summarise progress with training, continued training needs and inter-agency responsibilities in each locality.The information supplied has been taken from reports during 2004 by: David Walker, Co Chair SAP Sub Group, Warrington; Helen Smith and Janet Dunn, Halton; Claire Moss, Knowsley and Linda Thorley, St Helens SSD/PCT; and Terry Sullivan, Wirral Social Services. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: http://www.cmtpct.nhs.uk/documents/SAP/SAPfinalDocument.doc  |  Target group: Health and social care professionals  |  Type / Format: policy; strategy Availability / Price:  |  ISBN/ISSN: Notes: City and Hackney NHS Teaching PCT; Homerton University Hospital NHS Trust Single Assessment Process information pack for pilot sites (January 2004) 29 pages plus a sample completed "contact form" and "overview form" for a fictitious client and a user information leaflet outlining the service and user rights. Attached is SAP pilot training agenda. to view document use weblink below Contact Details: Eve Oldham, SAP Project Manager St Leonard’s Hospital, Nuttall Street, London N1 5LZ Tel: 020 7301 3000 (switch) 020 7683 4121 (direct)  |  Fax: E–mail:  |  Web links: http://www.hackney.gov.uk/soc-sap-pilot-pack.doc  |  Target group: PCT  |  Type / Format: case study; publicity materials Availability / Price:  |  ISBN/ISSN: - Notes: Other contacts: Natasha Cooper (Manager of the LBH Access Service and Chair of the SAP Steering Group). Tel: 020 8356.5610 e-mail: natasha.cooper@hackney.gov.uk Cornwall County Council/Cornwall Partnership NHS Trust A shared care pathway for people with dementia [in Cornwall and the Isles of Scilly] [author: Cornwall County Council/Cornwall Partnership NHS Trust] [2004] This shared care pathway is a step-by-step, multidisciplinary, multi-agency, planned approach to care delivery for people with dementia. It stresses a needs-led person-centred approach and the requirement for ongoing objective assessments. It is intended that the pathway will form a central part of training programmes for delivering health and social care. The pathway is made up of a number of elements with their guidance notes: aid to recognition; meeting the needs of carers; managing behaviour that challenges; moving from one environment to another; management of cognitive enhancing medication; discharge pathway from acute hospital care. A range of appendices provide more detailed practice guidance. It is designed to be a dynamic, continuously developing document, responding to changes in evidence and experience. Comments regarding the content and usefulness of the pathway are invited, and a feedback form is included in the document. Contact Details: Mike Langshaw, Social Services HQ, County Hall, Treyew Road, Truro TR1 3AY. Tel: +44(0)1872 323658  |  Fax: +44(0)1872 323817 E–mail: mlangshaw@cornwall.gov.uk |  Web links: http://www.cornwall.gov.uk/social/default.htm  |  http://www.cornwall.nhs.uk/cornwall_partnership_trust/ Target group:  |  Type / Format: guidance Availability / Price: Available on request  |  ISBN/ISSN: Notes: Produced with the aid of Health Action Zone funding by the Cornwall and Isles of Scilly health and social care communities. Cumbria & Lancashire Workforce & HR Directorate (formerly WDC), Cumbria & Lancashire SHA, Cold Tea introduction to single assessment [produced by: Cumbria and Lancashire Strategic Health Authority Workforce Directorate] (August 2004) "Cold Tea" is a video (running time: 17 minutes) based on primary care, and has been adapted from the Changing Workforce programme video. Its overall aims are to introduce Single Assessment, outline the benefits of Single Assessment, and encourage staff to consider the implications of Single Assessment. The video is directed towards staff working in Primary Care and has two scenarios: one of Service-Led Care (which quite often staff will mistake for person-centred care); and the same scenario enacted as Person-Centred Care. It is a video which will spark discussion, and advocates person centredness, integrated working and person-held records for patients or service users. The video is accompanied by facilitators' notes. See also entry for the DVD, 'Listen to what I'm saying': person centred care and the Single Assessment Process (produced by Age Exchange), on which this film is also available. Contact Details: Celia Granell, Clinical Development Manager for Older People and Primary Care, Cumbria and Lancashire Workforce and HR Directorate, Cumbria and Lancashire SHA, Preston Business Centre, Watling Street Road, Fulwood, Preston PR2 8DY Tel: +44 (0)1772 645701 (direct) +44 (0)1772 645700 (switch)  |  Fax: E–mail: celia.granell@clha.nhs.uk |  Web links:  |  Target group: PCT staff  |  Type / Format: video Availability / Price: Outside Cumbria and Lancs, £30.00 per copy.  |  ISBN/ISSN: Notes: Other contact details: 421 Productions, tel 07971 123874. Dementia Care Matters Changing cultures in Dementia Care training programme 2004-2005 Workshops written and faciliated by David Sheard and team members. Leadership in person centred dementia care Advanced dementia care training skills Merevale House - a journey in Person Centred Care Contact Details: Pat Kite, Training Administrator, Dementia Care Matters, 29 Bloomsbury Place, Brighton, East Sussex BN2 1DB Tel: +44 (0)1273 297865  |  Fax: E–mail: pat@dementiacarematters.com |  Web links: http://www.dementiacarematters.com  |  Target group: practitioners  |  Type / Format: course Availability / Price:  |  ISBN/ISSN: Notes: In partnership with the European Institute of Health and Medical Sciences at the University of Surrey (UniS). Venues for training are London, Birmingham and York. Department of Health Independence, choice and risk a guide to best practice in supported decision making (21 May 2007) This best practice guide (72 pp) is for everyone involved in supporting adults (aged 18+) using health and social care in any setting, community or residential, in the public, independent or voluntary sectors. This includes all NHS staff working in multi-disciplinary or joint teams. The aim is to support empowerment through managing choice and risk. The executive summary and Section 1 introduce the ideas behind the guide: good approaches to choice and risk; and the practicalities of managing risk in relation to choice. The document discusses how good approaches to risk and choice fit in with other policies and practices - for example, dementia and mental health problems - and with the needs of others such as carers. Throughout, good practice examples illustrate the points being made and suggest other sources for information. Annexes include a supported decision tool, cases that illustrate issues and solutions, and a glossary. The Care Services Improvement Partnership (CSIP) have produced some learning and development materials for use within localities in line with this guidance(available at www.socialcare.csip.org.uk/index.cfm?pid=6), the Risk Management Framework. Contact Details: DH Publications Orderline, PO Box 777. London SE1 6XH. Telephone: 0870 155 54 55 (8 am to 6 pm Monday to Friday ) Fax: 0162 372 45 24 Tel: 0870 155 54 55 (8 am to 6 pm Monday to Friday )  |  Fax: 0162 372 45 24 E–mail:  |  Web links: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_074773  |  Target group: All staff  |  Type / Format: guidance; toolkit Availability / Price: Links to main item (72 pp) and Executive summary (6 pp) as for Web link; also available from DH Publictions Orderline  |  ISBN/ISSN: Notes: Caroline Godleman, CSIP (Risk Framework), 07979 713 235 (m), (e-mail: caroline.godleman@dh.gsi.gov.uk) availble to support any activity around this work until the end of June. Department of Health National service framework for older people: [main report]; executive summary; and Medicines for older people: implementing medicines-related aspects of the NSF for older people [pack cover title]: Modern standards and service models: national service frameworks: older people (author: Department of Health) (2001) 3 volumes in pack. This National Service Framework (NSF) sets out eight standards for the care of older people in all settings across health and social services. These are: rooting out age discrimination; person-centred care; intermediate care; general hospital care; stroke; falls; mental health for older people; and the promotion of health and active life in older age. The main report also describes how it is expected that the NSF will be delivered locally; and sets out "milestones", performance measures for assessing progress, and programmes supporting implementation. Most older people take prescribed medicines as part of their treatment; the medicines document describes how the use of medicines for and by older people can be improved. The executive summary outlines the eight standards and milestones. The NSF has been developed from advice of an External Reference Group (ERG), co-chaired by Ian Philp and Denise Platt, Chief Inspector, Social Services Inspectorate (SSI), supported by nine task groups examining different aspects of older people's health care. Contact Details: Department of Health, PO Box 777, London SE1 6XH. Tel: 0800 555 777  |  Fax: +44 (01)1623 724524 E–mail: doh@prolog.uk.com |  Web links: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_4003066  |  Target group: SSD/PCT/HA  |  Type / Format: book; policy Availability / Price:  |  ISBN/ISSN: Notes: Devon County Council Social Services Single Assessment Process: SAP framework, Devon Single Assessment Project Draft 1.0, Ref SAP/DEL/016 [author: Mike Brooks] (24 November 2003) Download document (5 pp) The purpose of this document is to define the organisational, process, cultural and skill framework that local implementation teams must have in place prior to implementing the SAP. Contact Details: Mike Brooks - SAP Programme Manager, Devon County Council, County Hall, Topsham Road, Exeter EX2 4QD Tel: +44 (0)1392 205205 (switch) +44 (0)1392 687141 (direct brooks and brewer)  |  Fax: E–mail: michael.brooks@exeter-pct.nhs.uk |  wendy.brewer@exeter-pct.nhs.uk Web links: http://www.swdhis.nhs.uk:8080/SAP  |  http://www.devon.gov.uk/socserve/sap/ Target group:  |  Type / Format: strategy Availability / Price:  |  ISBN/ISSN: Notes: (Website password on application) Other contact: Wendy Brewer, SAP Project Manager. FACE Recording and Management Systems FACE Older Persons Assessment Tools Version 3 (2003) The assessment tool, FACE - Functional Assessment of the Care Environment for Older People, has been developed by FACE Recording and Management Systems. Accredited by DH. Assessment tools as follows: Background information & Contact assessment; FACE Overview Assessment;; Referral Form. Contact Details: Mick McAndrew, FACE Recording and Management Systems, King John Chambers, 13 - 15 Bridlesmith Gate, Nottingham NG1 2 GR. Tel: +44 (0)115 950 8300 - Nottingham +44 (0)20 8488 6218 07815 294090 mobile PC  |  Fax: E–mail: Piclifford@aol.com |  Web links: http://www.facecode.com  |  Target group:  |  Type / Format: assessment tool Availability / Price:  |  ISBN/ISSN: Notes: Other contact: Paul Clifford in London. FAST healthcare Ltd., NSF for Older People - the Single Assessment Process [Jayne Taylor] (2004) FAST healthcare offers a work-based interactive e-learning course on NSF for Older People - the Single Assessment Process (SAP) developed in collaboration with Northumbria, Lincs, Essex and Beds & Herts SAP project directors, including input from adult social and health services, with over 13,000 users around the country Accredited by the Royal College of Physicians it is being widely adopted by Adult Services and NHS Trusts as a valuable learning tool for the personal and professional development of professionals and support staff. Cumbria & Lancashire, Carmarthenshire, Oxford and London Borough of Southwark are the most recent authorities now followed by East Berkshire, taking up the SAP e-learning course with the FAST Learning Management System (LMS) giving course-tracking, reporting and training audits. A course leaflet outlines the course content that is on offer from FAST healthcare and organised by Jayne Taylor. View leaflet.  |  accreditation details. Contact Details: Jayne Taylor, FAST Healthcare Ltd, 3 Stedham Hall, Stedham, West Sussex GU29 0PS. Tel: +44 (0)1730 814936  |  Fax: +44 (0)871 251 9528 E–mail: enquiries@fasthealthcare.com |  Web links: http://www.fasthealthcare.com  |  Target group: HAs  |  Type / Format: e-learning Availability / Price:  |  ISBN/ISSN: - Notes: Greenwich Council, Greenwich NHS Teaching PCT; Greenwich Queen Elizabeth Hospital NHS Trust Personal Held Records: Single Assessment Process [authors: Greenwich NHS and Greenwich Council] [November 2006] Sample of a personal held record that provides information about a person's assessment and care. The record is to be held by the individual in their home for their personal information. It is designed to promote communication between the individual and the different professionals from health and social care that visit. It is not intended to be a repository of 'professional' notes but a summary that can be referred to by the individual and their carers, relatives, etc. with permission of the individual. Professionals in turn can see what services are being provided. Teams such as District Nurses may leave their records in the folder but take them away when treatment is complete. The folder contains an explanation of the purpose of a personal held record; a contact assessment; FACE overview assessment; care plan; weekly service timetable; specialist assessment; general communication sheet; other: facility to include additional material as required. Contact Details: Maggie Rastall, Adult and Older People's Services, London Borough of Greenwich, Town Hall, Wellington Street, Woolwich, London SE18 6PW Tel: 020 8921 3124  |  Fax: E–mail: maggie.rastall@greenwich.gov.uk |  Web links: http:www.greenwich.gov.uk  |  Target group:  |  Type / Format: personal held record Availability / Price:  |  ISBN/ISSN: Notes: Hampshire County Council Hampshire County Council SAP training guide Document outlines objectives and describes core elements of SAP, drivers for change, and the twelve steps to implementation.The seven stages of care management in Hampshire are linked with the prescribed single assessment process, and a pathway map shows the SAP process. View training guide Contact Details: Lynn Waight, Strategic Service Manager for Older People, County Older Person's Team, Social Services Department, Hampshire County Council. Trafalgar House, Winchester, Hampshire SO23 8UQ Tel: +44 (0)1962 847265  |  Fax: E–mail: lynn.waight@hants.gov.uk |  Web links: http://www.hants.gov.uk/socservs  |  Target group:  |  Type / Format: pack; guide Availability / Price:  |  ISBN/ISSN: Notes: Healthcare Commission, Audit Commission; Commission for Social Care Inspection (CSCI) Living well in later life a review of progress against the National Service Framework for Older People [authors: Healthcare Commission, Audit Commission, Commission for Social Care Inspection (CSCI)] (March 2006) This is the first collaborative in-depth review of the National Service Framework for Older People (NSF). The Healthcare Commission, the Audit Commission and the Commission for Social Care Inspection (CSCI) have worked in partnership to assess NHS and local authorities progress in meeting the standards set out in the NSF. The chapter, Designing and delivering services around older people (pp 36-51) comments on SAP (pp 38-40) . None of the 10 local authority areas (+40 NHS trusts) that were inspected had introduced one model of single assessment across all partner organisations in the area. There was little evidence of an approach to assessment that "genuinely placed the older person at the centre, and that focused on the issues that the older person saw as most important". Factors which were affecting implementation of SAP included: project management that did not pay enough attention to delivering the requirements of the NSF; lack of a shared electronic system for keeping records; limited testing of single assessments; and incomplete interagency evaluation of SAP. While multidisciplinary training of staff had started in most areas, there are both difficulties in getting staff to attend, and in agreeing about what information could be shared. There were, however, indications that SAP was bringing other benefits, in particular: more consistent and regular reviews of care and support; greater co-ordination of systems to safeguard older people; and better systems to review prescribed medication. p 51 Developing the electronic single assessment process throughout Surrey - provides background on the FAME project which began in Woking. A summary report is also available (weblink 2). Contact Details: Healthcare Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG. Tel: 020 7448 9200  |  Fax: 020 7448 9222 E–mail: feedback@healthcarecommission.org.uk |  Web links: http://www.healthcarecommission.org.uk/assetRoot/04/02/46/42/04024642.pdf  |  http://www.healthcarecommission.org.uk/assetRoot/04/02/46/43/04024643.pdf Target group:  |  Type / Format: book Availability / Price: Available in other formats and languages on request: 0845 601 3012.  |  ISBN/ISSN: 184562881X Notes: Helen Sanderson Associates (HSA); Older People's Programme - OPP Person centred thinking with older people practicalities and possibilities [authors: Helen Bowers, Gill Bailey, Helen Sanderson (et al)] (2007) The book (94 pp) is about person centred thinking to enable older people to have much greater control and say over what they need and want, in order to be full and active citizens. It summarises what is being learnt about self-directed support and older people, and introduces each of the person centred thinking tools. These are: appreciations; relationships; what is important to and for people; communication; histories; wishing; good days and bad days; and working or not working. The book explores how these tools provide the foundation for support planning. The pack provides real life examples for using these person centred thinking tools. The materials on learning centred thinking were developed by the Learning Community for Person Centred Practices and are used with permission. The book was supported by the Care Services Improvement Partnership (CSIP) and In Control. Contact Details: Helen Sanderson, Helen Sanderson Associates, 34 Broomfield Road, Heaton Moor, Stockport, Cheshire SK4 4ND. Tel: 0161 442 8271  |  Fax: E–mail:  |  Web links: www.helensandersonassociates.co.uk  |  www.opp-uk.org.uk Target group:  |  Type / Format: book; toolkit Availability / Price:  |  ISBN/ISSN: Notes: Other contact at HSA: Gill Bailey. Contacts at the Older People's Programme: Helen Bowers, Lorna Easterbrook, Alison Macadam and Cathy Smith. Tel: 01202 416052 HOPe Older People's Reference Group Single Assessment - The User's Perspective Mary Parkinson Paper presented to conference on Single Assessment, May 2003. Writing from the perspective of an older person on the receiving end of care, topics covered are the needs and responsibilities of the user; impact of assessment at a time of crisis; partnership in on-going assessment; and the role of single assessment at the end of life. The author is a member of the HOPe Older People's Reference Group that works to monitor how the National Service Framework is working on the ground and feeding back suggestions for change and improvement, supporting the Department of Health. View document Contact Details: Older People's Reference Group, c/o Help the Aged, Policy Research and International Department, 207-221 Pentonville Road, London N1 9UZ Tel: 020 7239 1881  |  Fax: E–mail:  |  Web links: http://www.helptheaged.org.uk  |  Target group:  |  Type / Format: document Availability / Price:  |  ISBN/ISSN: Notes: Hounslow My Shared Care Plan: An Integrated Health and Social Care Plan [Version 1] [Hounslow SAP Team] June 2004 Under the Single Assessment Process, there is a need to share an integrated Health and Social Care Plan of the assessment, subject to consent, with the person who has been assessed, their carer(s) and all of those involved from health and social care. The format of Hounslow’s 'My Shared Care Plan' has been designed to link in with person centred care and the single assessment process. It will be used after the FACE overview or comprehensive assessment has taken place. Numerous SAP care plans have been examined and have contributed to this document, not least those from Knowsley, Croydon and the NWL Sector in London. Managers, Practitioners and Clinicians in Hounslow have also had the opportunity to input into this document. It is person centred with the 'My' indicating the information is owned by the person who has been assessed. However, with consent, it should be made available to all who have contributed to the assessment and those providing services. 'My Shared Care Plan' is made up of 5 separate documents: 1 Health and Social Care Plan - contains the conclusions/outcomes from the Overview or Comprehensive assessment. 2 Timetable of Care + the people and organisations who provide these services 3 Contact List - including emergency nos for the person assessed and their carer(s) 4 Service Plan (Criteria and Charges for non-NHS Services) 5 Medication Management Document here shows completed example of a fictional case. View care plan Contact Details: Keith Strahan, Hounslow SAP Manager Tel: 07973 700695 (mobile) 020 8583 3655 (office)  |  Fax: E–mail: kspcsw@aol.com |  Keith.Strahan@cfh.nhs.uk Web links:  |  Target group:  |  Type / Format: care plan Availability / Price:  |  ISBN/ISSN: Notes: Islington Social Services & PCT Carer Assessment and Support Plan The Islington carer assessment and support plan doc template is in Word and designed to link in with Overview domains. In an effort to save some localities additional design and development work, Islington has released the carers assessment tool as Freeware. The assessment tool has been in circulation and in live use for the last two years at least in Islington. Practitioners are invited to use all or part of the document as they wish. It can be configured to add local icons etc. View Carer Assessment and Support Plan Contact Details: Howard Smith E-Business Development Manager Islington Social Services & Primary Care Trust 338-346 Goswell Road London EC1V 7LQ Tel: 020 7527 8161  |  Fax: E–mail: howard.smith@islington.gov.uk |  Web links:  |  Target group:  |  Type / Format: assessment tool Availability / Price: Free to download and share  |  ISBN/ISSN: Notes: Islington Social Services & PCT Community Care Review/Re-Assessment for People Living in Residential/Nursing Home Care The Islington community care review/re-assessment tool for people living in residential/nursing home care doc template is in Word and designed to link in with Overview domains. In an effort to save some localities additional design and development work, Islington has released the assessment tool as Freeware. The assessment tool has been in circulation and in live use for the last two years at least in Islington. Practitioners are invited to use all or part of this as they wish. It can be configured to add local icons etc. View Community Care Review/Re-Assessment for people living in residential/nursing home care Contact Details: Howard Smith E-Business Development Manager Islington Social Services & Primary Care Trust 338-346 Goswell Road London EC1V 7LQ Tel: 020 7527 8161  |  Fax: E–mail: howard.smith@islington.gov.uk |  Web links:  |  Target group:  |  Type / Format: assessment tool Availability / Price: Free to download and share  |  ISBN/ISSN: Notes: Islington Social Services & PCT Islington Community Care Review/Reassessment The Islington community care review doc template which is in Word and designed to link in with Overview domains is an example of a review assessment tool that is suitable for use by practitioners across the whole adult service for the review assessment process. In an effort to save some localities additional design and development work, Islington has released the assessment tool as Freeware. The assessment tool has been in circulation and in live use for the last two years at least in Islington. Practitioners are invited to use all or part of this as they wish. It can be configured to add local icons etc. View tool Contact Details: Howard Smith E-Business Development Manager Islington Social Services & Primary Care Trust 338-346 Goswell Road London EC1V 7LQ Tel: 020 7527 8161  |  Fax: E–mail: howard.smith@islington.gov.uk |  Web links:  |  Target group:  |  Type / Format: assessment tool Availability / Price: Free to download and share  |  ISBN/ISSN: Notes: Joseph Rowntree Foundation - JRF; Department of Applied Social Science, University of Stirling Promoting person-centred care at the front line [authors: Anthea Innes, Suzi Macpherson, Louisa McCabe] (2006) Recent policy developments across the UK highlight the importance of a more "person-centred" approach within community care services. Within this framework, however, little attention has been given to the role played by frontline workers in limiting, facilitating or delivering on these policy imperatives. Understanding the roles and experiences of frontline workers is crucial in understanding how frontline care can be made more "person-centred". The authors look at the barriers to and opportunities for promoting person-centred care for older people, disabled people, and people from minority ethnic groups. Their report examines perceptions of frontline work: what the most important qualities of frontline workers are, and the value attached to care work. Organisational and systemic issues that influence the experiences of frontline workers and service users are explored. Recommendations are made on further research to fill gaps in knowledge, while policy recommendations include a scoping study, a national mapping exercise, consideration of training needs for this group of staff, and more consultation with care workers and users alike on practice issues. Contact Details: York Publishing Services, 64 Hallfield Road, Layerthorpe, York YO31 7ZQ. Tel: 01904 4330033  |  Fax: 01904 430668 E–mail:  |  Web links: http://www.jrf.org.uk  |  Target group: Service providers and users  |  Type / Format: book Availability / Price: £ 9.95 . Also avalaible as PDF from web link. Alternative formats such as large print, Braille, audio tape or disk available from Communications Department, Joseph Rowntree Foundation, The Homestead, 40 Water End, York YO30 6WP.  |  ISBN/ISSN: 1859354513 Notes: Also available from the above website , Findings, 0296, May 2006. This summarises the main points (4 pp). Kensington & Chelsea, and Westminster Patient Information Leaflet [Kensington Chelsea & Westminster Health and Social Care Communities] (June 2004) Leaflet for patients explaining what the single assessment process means for them, in question and answer format. What is the Single Assessment Process for older people? Who can carry out your assessment? What does the Single Assessment Process involve? What is a Joint Care Plan? What about the person who cares for you? How would we share your records? What if you are unhappy with your assessment? The Standards you can expect. Contact Details: Ruth Garry, Kensington and Chelsea PCT Service Development, St Charles Hospital, Courtfield House, Exmoor Street, London W10 6DZ Tel: 020 8962 4621  |  Fax: 020 8962 4607 E–mail: ruth.garry@kc-pct.nhs.uk |  Web links:  |  Target group:  |  Type / Format: publicity materials Availability / Price:  |  ISBN/ISSN: Notes: Kent. Social Services Department Culturally competent care a good practice guide for care management. [authors: Bijay Minhas, Navdeep Kaur, Emma Hanson, Keith Wyncoll] (2002) Produced by Kent Social Services for local and national application as part of a Department of Health (DH) Project to develop services for black and minority ethnic (BME) older people, this 40 pp guide presents best practice checklists for frontline practitioners and carers. It is designed as a tool to enable practitioners to incorporate a holistic approach to care planning and assessment. Following an introduction, the sections cover: the care management process; cross cultural understanding; the main legal and statutory requirements; background information on cultural and religious groups (based on material from Kingston Social Services' publication, 'Community profiles'); and a list of further reading. The guide was produced with the following partner organisations: Bromley Social Services, Suffolk Social Services, Presentation Housing Association, and North Kent Gateway Partnership. An interactive CD-ROM for training purposes which was to have followed this publication is not now being produced. Contact Details: Communications Assistant, Room 2.23, Sessions House, County Hall, Maidstone, Kent ME14 1XQ. Tel: 01622 694756  |  Fax: E–mail: paul.jerome@kent.gov.uk (orders) |  keith.wyncoll@kent.gov.uk (content of item) Web links: http://www.kent.gov.uk/care.html  |  Target group: General  |  Type / Format: guidance Availability / Price: £9.95 from the Communications Assistant, address as above.  |  ISBN/ISSN: 1901509672 Notes: King's College London Self assessment of health and social care needs by older people: a multi-method systematic review of practices, accuracy, effectiveness and experience report for the National Co-ordinating Centre for NHS Delivery and Organisation R&D (NCCSDO) [authors: Peter Griffiths, Roz Ullman, Ruth Harris] (April 2005, revised August 2005) Key themes of person centred care are proper assessment of potentially complex needs, integration of assessment, sharing of information between services and with clients, and active involvement of older people in both health promotion and assessments. This systematic review (274 pp) considers the evidence base for self-assessment as a mechanism for promoting active user involvement in care and comprehensive assessment for older people. Although occasionally used to refer to self-report, the review defines self-assessment as 'comprising at least self-report, self-completion or direction of the process", with self as "the potential beneficiary of the assessment" The review aims to answer questions around the scope and accuracy of self-assessment, and its effectiveness in terms of service and person related outcomes including accessing services appropriate to need, uptake/engagement and satisfaction. The following approaches were used: - a survey of the scope of the approaches towards self-assessment based on a comprehensive review of the literature and a survey of practice; - a systematic review of studies of accuracy comparing the results of self-assessments with appropriate gold standard assessments; - a systematic review of controlled trials of effectiveness or self-assessment;; - a review of qualitative evidence of self-assessment for the perspective of both the older person and professionals. A research summary, "Self assessment of health and social care needs by older people" (weblink 2), is also available. Contact Details: Dr Peter Griffiths, The Florence Nightingale School of Nursing and Midwifery, King's College London, James Clerk Maxwell Building, 57 Waterloo Road, London SE1 8WA Telephone 020 7848 4698 Tel: +44 (0)20 7848 4698  |  Fax: E–mail: peter.griffiths@kcl.ac.uk |  Web links: http://www.sdo.lshtm.ac.uk/files/project/30-final-report.pdf  |  http://www.sdo.lshtm.ac.uk/files/adhoc/30-research-summary.pdf Target group:  |  Type / Format: assessment tool Availability / Price:  |  ISBN/ISSN: Notes: Other members of the project team: Sally Brearley, Helen Bowers, Mike Nolan, Ian Norman and Gill Ritchie. King's Fund Case-managing long-term conditions : what impact does it have in the treatment of older people? [Ruth Hutt, Rebecca Rosen, Janet McCauley] (November 2004) 24 page document, to download from website. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: http://www.kingsfund.org.uk  |  Target group: LA/HAs  |  Type / Format: book Availability / Price:  |  ISBN/ISSN: Notes: Kirklees MC , Directorate of Social Affairs and Health The Single Assessment Process - Key element of standard two of the national service framework for older people - Person centred care (2003) Powerpoint presentations for internal SAP briefings as outlined by title. Contact Details: Dianne Green, Community Care Services, 2nd Floor, 6-8 St Peters Street, Huddersfield HD1 1DH Tel: 01484 226937  |  Fax: E–mail:  |  Web links: http://www.kirklees.gov.uk  |  Target group: LA  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: Kirklees using EASY-Care and has contracted Sheffield University to do training. Lancashire Health and Social Care Communities Single Assessment Process - Agreed Terminology [authors: Sheila Southworth, Neil Halton, Vic McNeill] (July 2002) Glossary defining terms for health and social care providers implementing the Single Assessment Process View glossary Contact Details: Alex Sunderland, SAP Project Manager and Policy Officer for Older People, PO Box 162, East Cliff County Offices, Preston, Lancs, PR1 3EA Tel: 01772 534449 (direct) 01772 254868 (switch)  |  Fax: E–mail: alexander.sunderland@ssd.lancscc.gov.uk |  Web links:  |  Target group: LA/HA  |  Type / Format: glossary Availability / Price: PDF upon request  |  ISBN/ISSN: - Notes: Leicester, Leicestershire and Rutland: Health and Social Care Community The Single Assessment Modular Workshop Training Package Leicester, Leicestershire and Rutland [Sam Kirkland] A modular workshop training package (88pp) [amended and redesigned] with case studies, activities and diagrams desiged to run over 21/2 to 3 days with groups of mixed professions and agencies to help people understand the principles and benefits of SAP. Module 1: What is the single assessment process; who, where and when? Module 2: Information sharing and the law; confidentiality, data protection, Caldicott and seamless care. Module 3: Joint working - making it work; understanding roles and responsibilities. Appendices: 1. Shared values and outcomes. 2. General SAP guidance for staff. 2. SAP glossary of terms. 3. SAP glossary: acronyms and abbreviations. The modular package will soon be available on CD. The package contains elements from the Sheffield - First for Health SAP Flexible Training Package and the Avon, Gloucestershire and Wiltshire SAP Training Resource, adapted for local use with permission. View training package Contact Details: Jacky Martin, Single Assessment Project Manager, Charnwood and North West Leicestershire PCT, Woodgate, Loughborough, Leicestershire LE11 2TZ Tel: 01509 567768  |  Fax: 01509 567792 E–mail: Jacky.Martin@cnwlpct.nhs.uk |  Web links:  |  Target group:  |  Type / Format: pack; glossary Availability / Price:  |  ISBN/ISSN: Notes: Single Assessment Process (SAP) flexible learning package - published by Sheffield First for Health (2003) .See separate entry for full details. Single Assessment Training Resource, Avon, Glos and Wiltshire, contact sheila.turner@sglos-pct.nhs.uk See separate entry for full details. Lewisham Social Care and Health Patients as teachers: older people in Lewisham: good practice guide for assessment Video accompanied by 'Good practice guide for assessing the needs of older people - assessors' checklist'; and brochure, 'Patients as teachers: good practice guidelines for assessment for social care and health staff'. The guidelines have been created by older people in Lewisham working with direct roots community consultants, and include direct quotes of older people's opinons, leading on to points for practitioners to bear in mind not only in carrying out assessments, but also in how they interact with older people Other partners are the Lewisham Hospital NHS Trust, Lewisham Primary Care Trust, and South London and Maudsley NHS Trust. See also entry for the DVD, 'Listen to what I'm saying': person centred care and the Single Assessment Process (produced by Age Exchange), on which the film is also available. View good practice guide  View brochure Contact Details: George Howard Tel: +44 (0)20 8314 9608  |  Fax: E–mail: george.howard@lewisham.gov.uk |  Web links: http://www.lewisham.gov.uk  |  Target group: Social care/health staff  |  Type / Format: video; guide Availability / Price: No charge while stocks last.  |  ISBN/ISSN: Notes: Video is copyright Little Fish Films, 2003. London Older People's Service Development Programme, Social Services Inspectorate, Department of Health Brighter futures for older people: key messages and lessons from the London Older People's [Service Development] Programme Video accompanied by folder, 'A brighter future for older people: report and key lessons - June 2003' from the London Older People's Service Development Programme. The folder contains: Summary of evaluation of Phase 2, 'A journey of improvement: lessons and experiences from using the collaborative methodology in improving older people's services across 12 London Boroughs: an overview', carried out by the Older People's Programme, King's College London; Final report June 2001 - June 2003; 8 pamphlets: How to modernise health and social care services for older people: some ideas and practical tips; Prevention finding approaches that work; Work with emergency and acute services: a case management approach; Single assessment: what works; Empowering users and carers: what works; Medicines management; Falls screening and prevention; Working with people with dementia. The London Older People's Service Development Progamme ended in June 2003. Contact Details: Val Jones, SW London Health Authority, Hartfleld House, 41-47 Hartfield Road, London SW19 3RG, Tel: +44 (0)20 8545 6091  |  Fax: E–mail: val.jones@swlha.nhs.uk |  Web links: http://www.london.nhs.uk/olderpeople  |  Target group: Social care/health staff  |  Type / Format: video; pack Availability / Price:  |  ISBN/ISSN: Notes: Video is copyright Little Fish Films, 2003. Making Vision Reality Ltd Single Assessment Workbook: tools and techniques for delivering person centred care [author: Making Vision Reality Ltd] May 2006 The workbook contains sections on: what is single assessment?; tools of SAP - assessment forms; assessment skills; process and protocols; multi-professional working; technology and the future; useful links; answers to workbook questions; case studies; quiz. The workbook can support health and social care organisations training staff at the induction stage. Contact Details: Craig Williams Making Vision Reality Ltd, Rock-A-Nore, High Street, Fairwarp, Uckfield, East Sussex TN22 3BP Tel: 44-(0)1825 712373  |  Fax: 44-(0)1825 712417 E–mail: contact@makingvisionreality.co.uk |  Web links: http://www.makingvisionreality.co.uk/SAP_Work.html  |  Target group:  |  Type / Format: workbook Availability / Price: Ł100.00 + VAT from Making Vision Reality Ltd  |  ISBN/ISSN: Notes: mariondakin.com Implementing the Single Assessment Process - "Just say it once ..." Presentation skills [Marion Dakin, Lindsay Judge] (2004) A range of powerpoint presentations devised by independent trainer, Marion Dakin. These were developed in relation to a particular locality's training needs but can still be useful to those, in particular, who have purchased the video of the same name, produced by Magpix.co.uk. (see separate entry). Marion Dakin can be contacted further to develop training sessions on the single assessment process. The attached download documents contain four folders of 49 powerpoint slides. View opening slides  | View 'awareness' slides  | View 'principles' slides  | View 'train the trainers' slides Contact Details: Marion Dakin Tel: mobile: 07968 268 505  |  Fax: E–mail: marion.dakin@fsmail.net |  Web links: http://www.mariondakin.com  |  Target group: LA  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: MHA Care Group with support from the Alzheimer's Society The Person - not the Problem MHA Care Group August 2002 A training and information video for everyone interested in understanding dementia. This very powerful drama is the story of retired GP Eleanor Jennings who has recently developed dementia. As she moves into a residential care home, her husband, also a GP, makes a visit to see how she is settling in. Issues highlighted in the video such as communication, care with dignity and respect, and acknowledging the feelings of relatives are supported with a booklet suggesting pointers for group discussion. 'The Person - not the Problem' shows the importance of getting to know and supporting not only the person with dementia, but also their partner and family. By encouraging family input and support whilst preparing a care package, staff are helped to understand better the person they are looking after. Video duration 28 minutes. Contact Details: MHA Care Group, Epworth House, Stuart Street , Derby DE1 2EQ Tel: 01332 296200  |  Fax: 01332 296925 E–mail: enquiries@mha.org.uk |  Web links: http://www.mha.org.uk  |  Target group:  |  Type / Format: video; book Availability / Price: Available for purchase, price £20.00  |  ISBN/ISSN: Notes: North East London Strategic Health Authority Single Assessment Process Training Materials: NELSHA [author: Eleanor Langridge] [May 2004] The training materials developed within the North East London sector are being added to all the time as trainers gain experience in using them. Powerpoint presentations, which accompany the training, are listed in separate entries. Documents currently in use include: Training matrix for SAP which describes sessions; learning outcomes; learning resources; length of session. Background information for trainers listing relevant legislation and policy documents. Selected training videos. SAP - a brief guide, covering why it is happening? how is it different? what does it consist of? key features. A series of handouts: bibliography of relevant reading sources; sharing values and beliefs; assessment. A series of exercises around: what is assessment? assessment processes; what makes a good assessment? getting to know you; creating case studies. SAP assessment skills exercise observation sheet. SAP assessment skills development plan. SAP Care Coordinator role background reading: organisational culture; cross cultural models; health & social care joint unit; social versus medical model of disability. SAP Care Coordinator role development plans. Also included in the pack is the Essex SAP Multi agency Competency Framework to aid single assessment and performance management. View documents: SAP training materials  | Exercises  | Handouts  | Essex SAP multi-agency competency framework Contact Details: Jane Winter, Assistant Director, Social Care, Directorate of Regeneration, NELSHA, Aneurin Bevan House, 81 Commercial Road, London E1 1RD Tel: 020 7655 6600 extn 4325  |  Fax: 0207 655 6675 E–mail: jane.winter@nelondon.nhs.uk |  Web links: http://www.nelondon.nhs.uk  |  Target group:  |  Type / Format: pack Availability / Price:  |  ISBN/ISSN: Notes: The North East London SAP leads have developed extensive training materials around SAP in conjunction with Eleanor Langridge of Evolutions - Professional Learning and Development (see entry on 'related organisations' listing). They have drawn on resources produced through a joint initiative by a group of project managers and trainers from the Avon, Gloucestershire and Wiltshire Strategic Health Authority. Part of the agreement for use is that the source is acknowledged and they are used in SAP multi-agency training. The original authors have given permission for trainers to adapt according to local need. The remainder of the material is original. North East London Strategic Health Authority The Single Assessment Process: an introduction [author: Eleanor Langridge] Fifteen powerpoint frames provide an introduction to SAP covering the national context and providing an outline of the single assessment process. Headings of frames: SAP: an introduction; national context; National Service Framework for Older People; the single assessment process - what is it? why do we need SAP? deadlines implementation and compliance; who is involved? - individuals and organisations; importance of SAP - policy drivers, service user needs; four types of assessment; principles of SAP; outcomes of SAP. Training materials supporting the powerpoint presentation are listed in a separate entry. View presentation Contact Details: Jane Winter, Assistant Director, Social Care, Directorate of Regeneration, NELSHA, Aneurin Bevan House, 81 Commercial Road, London E1 1RD Tel: 020 7655 6600 extn 4325  |  Fax: 0207 655 6675 E–mail: jane.winter@nelondon.nhs.uk |  Web links: http://www.nelondon.nhs.uk  |  Target group:  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: The North East London SAP leads have developed extensive training materials around SAP in conjunction with Eleanor Langridge of Evolutions - Professional Learning and Development (see entry on 'related organisations' listing). They have drawn on resources produced through a joint initiative by a group of project managers and trainers from the Avon, Gloucestershire and Wiltshire Strategic Health Authority. Part of the agreement for use is that the source is acknowledged and they are used in SAP multi-agency training. The original authors have given permission for trainers to adapt according to local need. The remainder of the material is original. North East London Strategic Health Authority The Single Assessment Process: an introduction to the principles and process [author: Eleanor Langridge] Nineteen powerpoint frames provide an introduction to the principles and process of SAP. Headings of frames: objectives of the assessment process; people involved in SAP - individuals and organisations; importance of SAP - policy drivers, service users needs; key benefits; principles and outcomes of SAP; main challenges; key issues - person centred, standardised approach, outcome centred approach, older person's contribution; shared values and principles; four types of assessment; carer's assessment; key aspects of SAP. Training materials supporting the powerpoint presentation are listed in a separate entry. View presentation Contact Details: Jane Winter, Assistant Director, Social Care, Directorate of Regeneration, NELSHA, Aneurin Bevan House, 81 Commercial Road, London E1 1RD Tel: 020 7655 6600 extn 4325  |  Fax: 0207 655 6675 E–mail: jane.winter@nelondon.nhs.uk |  Web links: http://www.nelondon.nhs.uk  |  Target group:  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: The North East London SAP leads have developed extensive training materials around SAP in conjunction with Eleanor Langridge of Evolutions - Professional Learning and Development (see entry on 'related organisations' listing). They have drawn on resources produced through a joint initiative by a group of project managers and trainers from the Avon, Gloucestershire and Wiltshire Strategic Health Authority. Part of the agreement for use is that the source is acknowledged and they are used in SAP multi-agency training. The original authors have given permission for trainers to adapt according to local need. The remainder of the material is original. North East London Strategic Health Authority The Single Assessment Process: developing assessment skills [author: Eleanor Langridge] Nineteen powerpoint frames on developing assessment skills. Headings of frames: group exercise - what is assessment? assessment is NOT; group exercise - older person's involvment in assessment; practitioner role in assessment; group exercise - what makes a good assessment? SAP - key principles; person-centred assessment; achieving a person centred approach; achieving a standardised approach; achieving an outcome centred approach; assessor competencies; group exercise - assessment in practice, feedback; developing your practice. Training materials supporting the powerpoint presentation are listed in a separate entry. View presentation Contact Details: Jane Winter, Assistant Director, Social Care, Directorate of Regeneration, NELSHA, Aneurin Bevan House, 81 Commercial Road, London E1 1RD Tel: 020 7655 6600 extn 4325  |  Fax: 0207 655 6675 E–mail: jane.winter@nelondon.nhs.uk |  Web links: http://www.nelondon.nhs.uk  |  Target group:  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: The North East London SAP leads have developed extensive training materials around SAP in conjunction with Eleanor Langridge of Evolutions - Professional Learning and Development (see entry on 'related organisations' listing). They have drawn on resources produced through a joint initiative by a group of project managers and trainers from the Avon, Gloucestershire and Wiltshire Strategic Health Authority. Part of the agreement for use is that the source is acknowledged and they are used in SAP multi-agency training. The original authors have given permission for trainers to adapt according to local need. The remainder of the material is original. North East London Strategic Health Authority The Single Assessment Process: stages in the process; different types of assessment; assessment competencies [author: Eleanor Langridge] Eleven powerpoint frames provide an overview of different types of assessments. Headings of frames: stages in the single assessment process; the assessment process; contact assessment; overview assessment; SAP domains; specialist (in-depth) assessment; comprehensive assessment; evaluating assessment information; care coordinator role. Training materials supporting the powerpoint presentation are listed in a separate entry. View presentation Contact Details: Jane Winter, Assistant Director, Social Care, Directorate of Regeneration, NELSHA, Aneurin Bevan House, 81 Commercial Road, London E1 1RD Tel: 020 7655 6600 extn 4325  |  Fax: 0207 655 6675 E–mail: jane.winter@nelondon.nhs.uk |  Web links: http://www.nelondon.nhs.uk  |  Target group:  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: The North East London SAP leads have developed extensive training materials around SAP in conjunction with Eleanor Langridge of Evolutions - Professional Learning and Development (see entry on 'related organisations' listing). They have drawn on resources produced through a joint initiative by a group of project managers and trainers from the Avon, Gloucestershire and Wiltshire Strategic Health Authority. Part of the agreement for use is that the source is acknowledged and they are used in SAP multi-agency training. The original authors have given permission for trainers to adapt according to local need. The remainder of the material is original. North East London Strategic Health Authority The Single Assessment Process: the Care Coordinator Role [author: Eleanor Langridge] Fifteen powerpoint frames provide an overview of the Care Coordinator Role within SAP. Headings of frames: Group exercise - Care Coordinator role - what is it? Care Coordinator role; the assessment process; comprehensive assessment; effective care coordination; joint working; group exercise - sharing values and beliefs; degrees of partnership; SAP joint working - opportunities and challenges; group exercise - what promotes joint working? case studies. Training materials supporting the powerpoint presentation are listed in a separate entry. View presentation Contact Details: Jane Winter, Assistant Director, Social Care, Directorate of Regeneration, NELSHA, Aneurin Bevan House, 81 Commercial Road, London E1 1RD Tel: 020 7655 6600 extn 4325  |  Fax: 0207 655 6675 E–mail: jane.winter@nelondon.nhs.uk |  Web links: http://www.nelondon.nhs.uk  |  Target group:  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: The North East London SAP leads have developed extensive training materials around SAP in conjunction with Eleanor Langridge of Evolutions - Professional Learning and Development (see entry on 'related organisations' listing). They have drawn on resources produced through a joint initiative by a group of project managers and trainers from the Avon, Gloucestershire and Wiltshire Strategic Health Authority. Part of the agreement for use is that the source is acknowledged and they are used in SAP multi-agency training. The original authors have given permission for trainers to adapt according to local need. The remainder of the material is original. North Tyneside Council North Tyneside Single Assessment Process information and development events, Menzies Hotel, North Shields, April-May 2004 [authors: Chris Strangwood, Frances Fairclough] (April 2004) Powerpoint (24 slides) used at 8 awareness raising events in North Tyneside, with the objectives of exploring the impact of the Single Assessment Process (SAP) on current practice and service delivery, and single assessment in North Tyneside. Items covered include: person centred care; the purpose, aims and principles of SAP; the policy context; the National Service Framework for Older People (NSF); domains of assessment; types of assessment; and a timetable for implementing SAP in North Tyneside. View presentation Contact Details: Haley Hudson, Single Assessment Coordinator for North Tyneside Tel: +44 (0)191 200 8455  |  Fax: +44 (0)191 200 8260 E–mail: haley.hudson@northtyneside.gov.uk |  Web links:  |  Target group: All  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: North Tyneside Single Assessment Taskforce The Single Assessment Process North Tyneside information and development events (April 2004) This pack has been designed to support the North Tyneside information and development events for implementation of the Single Assessment Process (SAP). Information in the pack provides background material for the events, and will also act as an ongoing source of reference as implementation of SAP progresses in North Tyneside The pack covers: background to the Single Assessment Process; current health and social care polices impacting on SAP; determination of registered nursing care contribution; the National Service Framework for Older People (NSF); principles of the Single Assessment Process; domains and sub domains of SAP; assessment skills; information sharing and consent; clinical governance; education and training; key implications for older people, social workers, nurses, general practitioners, therapists, geriatricians and old age psychiatrists; North Tyneside shared aims and objectives of SAP implementation; North Tyneside agreed glossary of terms; timetable for implementing SAP in North Tyneside; a list of those involved in implementing SAP in North Tyneside since 2003. View pack Contact Details: Haley Hudson, Single Assessment Coordinator for North Tyneside Tel: +44 (0)191 200 8455  |  Fax: +44 (0)191 200 8260 E–mail: haley.hudson@northtyneside.gov.uk |  Web links:  |  Target group: All  |  Type / Format: pack; glossary Availability / Price:  |  ISBN/ISSN: Notes: North West London Sector Single Assessment Process: FACE Contact and Overview Assessment Tool Training [Tricia Morris, North West London Sector] [2004] One-day training programme for getting started on SAP. Twenty-one frames in powerpoint presentation cover following topics: Single Assessment Process overview; National Service Framework; whats in it for older people?; assessment skills - cultural sensitivity, consent to share information, risk assessment; North West London Contact Assessment; FACE overview assessment - explaining the assessment tool and handbook; 'Miss Adams' case study - putting SAP into practice; 'My Shared Care Plan'; technology. Contact Details: Tricia Morris Training and Management Consultant 245 High Street Rickmansworth Herts WD3 1BQ Tel: 07721 642 447  |  Fax: E–mail: T245Morris@aol.com |  Web links:  |  Target group:  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: North West London Sector SAP North West London Contact Assessment Folder [NWL SAP Team] The North West London (NWL) Sector has a common approach to the Single Assessment Process sharing jointly developed assessment tools, records and forms to facilitate the cross boundary exchange of care information. The Contact Assessment Folder contains following documents/tools: 1. Sector approach - brief description of purpose. 2. Basic personal information - includes key contacts. 3. Contact assessment - identification of health and social care needs. 4. Medical information - for hospital use. 5. Referral form - for referring for further assessment. Contact Details: Keith Strahan, Hounslow SAP Manager Tel: 07973 700695 (mobile) 020 8583 3655 (office)  |  Fax: E–mail: kspcsw@aol.com |  Keith.Strahan@cfh.nhs.uk Web links:  |  Target group:  |  Type / Format: assessment tool; toolkit Availability / Price:  |  ISBN/ISSN: Notes: Also contact Ruth Garry, Kensington and Chelsea Primary Care Trust,email ruth.garry@kc-pct.nhs.uk Northamptonshire County Council Contact Assessment/Referral: Northamptonshire Single Assessment Process [Northamptonshire SAP team] (2003) Four page contact assessment form. Part of the SAP documentation accredited (July 2004) by the Department of Health. View contact assessment form Contact Details: Wendy Hoult, Project Manager Single Assessment Team, Oxford House, Floor 2, West Villa Road, Wellingborough NN8 4JR Tel: +44 (0)1933 220 720  |  Fax: +44 (0)1933 443 929 E–mail: whoult@northamptonshire.gov.uk |  Web links: http://www.northamptonshire.nhs.uk/singleassessment  |  Target group:  |  Type / Format: assessment tool Availability / Price: Contact Wendy Hoult  |  ISBN/ISSN: Notes: The material is copyright to Northants SAP 2004 and is not to be reproduced without permission of the copyright holder. Northamptonshire County Council Northamptonshire Overview Assessment Tool (NOAT) [Northamptonshire SAP team] (April 2004) The Northamptonshire Overview Assessment Tool (NOAT) is accredited (July 2004) by the Department of Health as a tool for overview assessment as part of the Single Assessment Process for older people. Paper based document of 44 pages. Accompanying documentation consists of Guidelines for Completing NOAT, Glossary of Terms, Information Sharing Protocol, Contact Assessment/Referral forms, Protocol for Personal Held Record. View assessment tool Contact Details: Wendy Hoult, Project Manager Single Assessment Team, Oxford House, Floor 2, West Villa Road, Wellingborough NN8 4JR Tel: +44 (0)1933 220 720  |  Fax: +44 (0)1933 443 929 E–mail: whoult@northamptonshire.gov.uk |  Web links: http://www.northamptonshire.nhs.uk/singleassessment  |  Target group:  |  Type / Format: assessment tool; glossary; protocol Availability / Price: Contact Wendy Hoult  |  ISBN/ISSN: Notes: The material is copyright to Northants SAP 2004 and is not to be reproduced without permission of the copyright holder. Northumberland Care Trust Care coordination - older people Joan's tale workshop: taking care further The video, together with the facilitator and participant workbooks, comprises a two-hour training workshop. The Joan's tale video and workbooks are based in good faith on DoH guidance re the Single Assessment Process. They seek to assist awareness (not holistic or definitive) training, and to provide a provocative introduction to SAP/Care Coordination for Older People. The learning will be enhanced if the training is held with multidisciplinary groups of staff and stakeholders. The material is presented in the order recommended for running the training event. Contact Details: Brenda Stenhouse, Single Assessment Programme Manager, Northumberland Care Trust, Merley Croft. Loansdean, Morpeth NE61 2DL. Tel: +44 (0)1670 533886  |  Fax: +44 (0)1670 533803 E–mail: brenda.stenhouse@northumberlandcaretrust.nhs.uk |  Web links: http://www.northumberlandcaretrust.nhs.uk  |  Target group: Health and social services staff; other "stakeholders"  |  Type / Format: video; workbook Availability / Price: £150 for 1 pack (1 video, 1 facilitator workbook, 1 participant book); thereafter, £10 per video.  |  ISBN/ISSN: Notes: Older Family Carer Initiative, Foundation for People with Learning Disabilities - FPLD Person-centred approaches and older families [authors: Dalia Magrill, Helen Sanderson, Alison Short] (May 2005) The Older Family Carers Initiative, was a three year project designed to support Learning Disability Partnership Boards across England to identify and meet the needs of older family carers of people with learning disabilities. The project began in 2002 and finished in 2005 with a new toolkit developed to help the Boards, entitled "Valuing Families : a toolkit for family friendly services". This resource has been written as part of the Older Family Carers Initiative in direct response to the concerns raised by person-centred planning facilitators and coordinators. This is intended for people who are already informed about person-centred planning approaches and want to make sure they are planning with older families in the best possible way.This report is intended as a tool to be used primarily by people whose role it is to: (a) plan directly with older families and (b) coordinate person-centred planning on behalf of their Learning Disability Partnership Board. Free to download from the Mental Health Foundation website or purchase. Contact Details: Foundation for People with Learning Disabilities, 9th Floor, Sea Containers House, 20 Upper Ground, London, SE1 9QB. Tel: +44 (0)20 7803 1101  |  Fax: +44 (0)20 7803 1111 E–mail: via website |  Web links: http://www.learningdisabilities.org.uk/publications/?EntryId5=22379&char=P  |  Target group: LAs  |  Type / Format: guidance Availability / Price: to download or purchase  |  ISBN/ISSN: 1903645719 Notes: Pan Dorset Health and Social Care SAP quiz [author: Jane Wallis] (September 2003) Quiz with multiple choice answers to test health and social services staff's understanding of the Single Assessment Process (SAP). View quiz Contact Details: Jane Wallis, SAP Project Manager for Training, Pan Dorset Health and Social Care, Human Resources Learning and Development Unit, Vespasian House, 2nd Floor West Wing, Bridport Road, Dorchester, Dorset DT1 1TG Tel: +44 (0)1305 225911  |  Fax: +44 (0)1305 268834 E–mail: jane.wallis@dorsetcc.gov.uk |  Web links: http://www.dorsetforyou.com  |  Target group: LA/HA  |  Type / Format: quiz Availability / Price:  |  ISBN/ISSN: Notes: This tool can be used or adapted by others provided that the Pan Dorset Group is fully accredited as the organisation of origin. Jane Wallis would appreciate a brief email to let her know who is using the material and where it is being used. Pavilion Integrating and Implementing Person-centre Approaches A one day conference on either 11 October 2006 at ORT House Conference Centre, central London. The aims of this conference are to review the progress towards person-centred services and will explore the issues of integrating and implementing person-centred approaches for people with learning disabilities. Workshops will also explore issues specific to people with severe and complex needs as well as to people with mild to moderate disabilities. It will provide information, examples of good practice, practical strategies and the opportunity to ask questions and explore issues within delegates' own services and experience. Contact Details: Freepost RLUZ-ATEU-RYUZ Pavilion Richmond House Richmond Road Brighton BN2 3RL Tel: 0870 890 1080  |  Fax: 0870 890 1081 E–mail: info@pavpub.com |  Web links: http://www.pavpub.com  |  Target group: LAs  |  Type / Format: conference Availability / Price: see website for fees  |  ISBN/ISSN: Notes: Russell House Publishing From where I'm sitting a manual for those working with older people in the social care sector [author: Sue Thompson] (2002) 238 pp "From where I am sitting" is designed as an aid to learning for anyone involved in the care of older people in residential or nursing homes, hospitals, assisted living schemes, or in their own homes. The material includes background information, items suitable for handouts, guidance on training exercises, and overhead transparency templates, so that it can be used in conjunction with training, and provides guidance for those who are just starting out in this field of work. Themes covered include: dealing with feelings; communication; personal care; health issues; residential care; dementia; sexuality and intimacy; loss and grief; aggression; abuse; and staff care. Contact Details: Russell House Publishing Ltd., 4 St George's House, The Business Park, Uplyme Road, Lyme Regis, Dorset DT7 3LS. Tel: +44 (0)1297 443948  |  Fax: +44 (0)1297 442722 E–mail: help@russellpublising.co.uk |  Web links: http://www.russellhouse.co.uk  |  Target group: SSD/HA/PCT  |  Type / Format: guide Availability / Price: £29.95  |  ISBN/ISSN: 1898924047 Notes: Russell House Publishing Ltd., For the record recording skills training manual [authur: Liz O'Rourke; consultant editor Neil Thompson] (2002) 'For the record' (181 pp) is a pack designed for use with social workers employed in a range of settings, and for looking at recording issues/skills in general. It shows how to make records that are objective and reliable, and that also include the service user's perspective. It covers organising and structuring training programmes, recording systems; guidelines on good practice and the legal framework; and writing the record. Examples of OHPs, handouts, exercises, and case studies are included. Contact Details: Russell House Publishing Ltd., 4 St George's House, Uplyme Road, Lyme Regis, Dorset. DT7 3LS. Tel: +44 (0)1297 443948  |  Fax: +44 (0)1297 442722 E–mail: help@russellpublising.co.uk |  Web links: http://www.russellhouse.co.uk  |  Target group: Social workers  |  Type / Format: pack Availability / Price: £41.45  |  ISBN/ISSN: 1903855012 Notes: Sheffield First for Health / Sheffield Teaching Hospitals Foundation Trust The Single Assessment Process (SAP) folder published by Sheffield First for Health [authors: Yvonne Byrne, Christine Hibbert, Susan Hopkins] (2003) SAP pack flexible learning package, comprising Resource pack, SAP pack and SAP Pack CDROM. If used properly, this flexible learning package will enable learning at one's own pace about the Single Assessment Process (SAP), and in the process to have fun learning. The Resource pack summarises the main points of SAP policy nationally (e.g. Valuing people). It also includes Sheffield City Council SSD documentation, ''Fair access to services: eligibility criteria for the provision of adult social care'' (April 2003), and issues relating to confidentiality. The SAP Pack (flexible learning package) looks at why SAP is being implemented; ethical considerations; what SAP is; the four stages of SAP; and who should carry out SAP, and where and when. Contact Details: Samantha Debbage, Practice Development Manager, Rivermead Training Centre, Northern General Hospital, Herries Road, Sheffield S5 7AU. Tel: +44(0)114 226 6669  |  Fax: +44(0)114 271 4422 E–mail: Sam.Debbage@sth.nhs.uk |  yvonne.byrne@sth.nhs.uk. Web links:  |  Target group: SSD/health staff  |  Type / Format: cdrom Availability / Price: 1-10 copies £150 each; 11-50 copies £100 each; 51-99 copies £75 each; 100+ copies £50 each.  |  ISBN/ISSN: 0954523903 Notes: Yvonne Byrne is now Head of Student Support, Sheffield Teaching Hospitals Foundation Trust (First Floor 8 Beech Hill Road, Sheffield S10 2SB.) Skills for Health Older People's National Workforce Competence Framework Guide 2004 The Guide explains the application and use of competence frameworks; how the framework is constructed; and provides an overview of the framework for older people's services. The overview has been developed to provide an indication of the units of competence that apply generally to older people's health and social care services and more specific competences including those relating to care of older people with age related health needs. The competences were developed to be applicable to a range of settings and professions - primary care, walk-in centres, minor injury units and hospitals; and staff ranging from support staff to qualified nurses, doctors and allied health professionals. View competence framework Contact Details: Dr Caryl Plewes, Project Director, Older People's Competence Framework, Goldsmiths House, Broad Plain, Bristol BS2 0JP Tel: 0117 9221155  |  Fax: E–mail: caryl.plewes@skillsforhealth.org.uk |  Web links: http://www.skillsforhealth.org.uk/files/570-SfH_Older_people_a-w.pdf  |  http://www.skillsforhealth.org.uk Target group:  |  Type / Format: competence framework Availability / Price: Download pdf.  |  ISBN/ISSN: Notes: Skills for Health/Topss England Older People Competence Framework: units of competence 2004 The Competence Framework for Older People covers the competences needed to care for older people with age related health needs. The competences were developed to be applicable to a range of settings and professions - primary care, walk-in centres, minor injury units and hospitals; and staff ranging from support staff to qualified nurses, doctors and allied health professionals. This document details the units of competence, each of which describes an activity that is a significant part of someone's job, for example: communicate with older people and their carers; assess the health and wellbeing of older people. Each unit contains a number of elements of competence that specify what an individual using the Competence Framework needs to do to demonstrate competence in that particular area of practice. Contact Details: Dr Caryl Plewes, Project Director, Older People's Competence Framework, Goldsmiths House, Broad Plain, Bristol BS2 0JP Tel: 0117 922 1155  |  Fax: E–mail: caryl.plewes@skillsforhealth.org.uk |  Web links: http://www.skillsforhealth.org.uk/files/529-OPCompetencest5-1%28Dec03%29.pdf  |  http://www,skillsforhealth.org.uk Target group:  |  Type / Format: competence framework Availability / Price: Download pdf.  |  ISBN/ISSN: Notes: Social Care Institute for Excellence Dignity in care Adult Services Practice Guide 9 [authors: Elaine Cass, Diana Robbins, Angela Richardson] (November 2006) This guide has been designed for people who want to make a difference and improve standards of dignity in care. It provides information for service users on what they can expect from health and social care services, and a wealth of resources and practical guidance to help service providers and practitioners in developing their practice, with the aim of ensuring that all people who receive health and social care services are treated with dignity and respect. This guide is part of a wider Department of Health campaign to promote dignity for older people in the health and social care sectors. The issue of dignity features prominently in the framework for health and social care services. The Department of Health's Green Paper, 'Independence, well-being and choice' (2005) and subsequent White Paper, 'Our health, our care, our say' (2006), are set around seven key outcomes identified by people who use services, one of which is personal dignity and respect. The Commission for Social Care Inspection (CSCI) has incorporated these into their assessment framework, 'A new outcomes framework for performance assessment of adult social care' (2006). The Department of Health's National Service Framework for Older People (2001) also supports a 'culture change so that all older people and their carers are always treated with respect, dignity and fairness', and its 'Essence of Care: Patient-focused benchmarking for health care practitioners' (2003) offers a series of benchmarks for practice on privacy and dignity. SCIE's Practice Guide has been twice revised since first being published in November 2006. (KJ) Contact Details: SCIE, Goldings House, 2 Hay's Lane, London SE1 2HB Tel:  |  Fax: E–mail:  |  Web links: http://www.scie.org.uk/publications/practiceguides/practiceguide09/  |  Target group: LA/HA  |  Type / Format: strategies Availability / Price: PDF format to download.  |  ISBN/ISSN: - Notes: Social Work Studies, University of Southampton; Elderly Care Unit, Southampton General Hospital Feasibility study of nurse led implementation of the Single Assessment Process in primary care: summary of the qualitative study to explore older people's accounts [authors: JM Powell, J Robison, HC Roberts, G Thomas & ZM Hemsley] In the absence of clear guidance on how the SAP should be implemented a study was planned with the aim of evaluating the feasibility of a nurse-led SAP in a primary care practice. The qualitative study explored the experience and views of some of the older people who took part in the feasibility research study. The aims of the qualitative study were (1) to explore the older people’s experience and views of the single assessment process, focusing on acceptability, relevance and usefulness; and (2) to locate the assessment within the broader social context of their lives focusing on how they manage and promote their health and well being. View study Contact Details: Jackie Powell, Reader and Head of Social Work Studies, School of Social Sciences, University of Southampton, Southampton SO17 1BJ Tel: +44 (0)2380 5980 3568  |  Fax: E–mail: jmp3@socsci.soton.ac.uk |  Web links:  |  Target group:  |  Type / Format: Availability / Price:  |  ISBN/ISSN: Notes: This work has recently been completed and written up as part of a wider feasibility study that is being led by Dr Helen Roberts, Elderly Care Unit, Southampton General Hospital, email H.C.Roberts@soton.ac.uk Somerset County Council, Social Services Department [SAP training handouts] The handouts comprise: Single assessment process training days (aims and learning outcomes); Older people with mental illness (how to record the assessment); National Service Frameworks (list); A person-centred approach .... and Valuing person-centred care and independence. View documents:  Single assessment process; Mental illness ; NSF list ; Person centred approach ; Valuing person-centred care and independence Contact Details: Heather Roughton, Single Assessment Process Project Manager, County Hall, Taunton, TA 1 4DY. Tel: +44 (0)1823 356718 (HR) +44 (0)1823 355193 (ES)  |  Fax: E–mail: HMRoughton@somerset.gov.uk |  ESkinner@somerset.gov.uk Web links: http://www.somerset.gov.uk  |  Target group: General  |  Type / Format: guidance Availability / Price:  |  ISBN/ISSN: Notes: Somerset County Council, Social Services Department SAP training programmes in Somerset Outline of SAP training in Somerset (1 p) . View document . Contact Details: Heather Roughton, Single Assessment Process Project Manager, County Hall, Taunton, TA 1 4DY. Tel: +44 (0)1823 356718 (HR) +44 (0)1823 355193 (ES)  |  Fax: E–mail: HMRoughton@somerset.gov.uk |  ESkinner@somerset.gov.uk Web links: http://www.somerset.gov.uk  |  Target group: General  |  Type / Format: process map Availability / Price:  |  ISBN/ISSN: Notes: Outline of the SAP training programme in Somerset, from Stage One workshops to production of revised tool and guidance notes. Other contact: Eric Skinner. Somerset County Council, Social Services Department The Single Assessment Process guidance for staff working with older people in Health and social care throughout Somerset (October 2003; revised 24 January 2004) Guide (16 pp) providing a brief outline of SAP. Its purpose is to provide a brief outline of the new approach to the assessment of the health and social care needs as set out in Standard Two of the National Service Framework for Older People (NSF). It includes a page by page guide to completing the overview assessment tool, preceded by explanation of the four levels of assessment, and ending with a section on information disclosure. View document . Contact Details: Heather Roughton, Single Assessment Process Project Manager, County Hall, Taunton, TA 1 4DY. Tel: +44 (0)1823 356718 (HR) +44 (0)1823 355193 (ES)  |  Fax: E–mail: HMRoughton@somerset.gov.uk |  ESkinner@somerset.gov.uk Web links: http://www.somerset.gov.uk  |  Target group: General  |  Type / Format: guidance Availability / Price:  |  ISBN/ISSN: Notes: Other contact: Eric Skinner Staffordshire Social Services Department Single Assessment Process - Standard 2 of the NSF for Older People : an introduction (2003) 21 frames. Pilot document. Powerpoint presentation tool. View presentation Contact Details: Marie Duquesnay, SAP Projects Manager, St Chad's Place, Stafford ST16 2LR Tel: 01785 277089  |  Fax: E–mail: marie.duquesnay@staffordshire.gov.uk |  Web links: http://www.staffordshire.gov.uk/live/welcome.asp?id=318  |  Target group: LA/HA/PCT  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: Jackie Owen, Asst. Director for Older People Services Staffordshire Social Services Department The Single Assessment Process in Staffordshire and Stoke on Trent Guidelines for staff working with older people in health and social care (version 1, pilot) (November 2003) 9 pages. View guidelines Contact Details: Marie Duquesnay, SAP Projects Manager, St Chad's Place, Stafford ST16 2LR Tel: 01785 277089  |  Fax: E–mail: marie.duquesnay@staffordshire.gov.uk |  Web links: http://www.staffordshire.gov.uk/live/welcome.asp?id=318  |  Target group: LA/HA/PCT  |  Type / Format: guidance Availability / Price:  |  ISBN/ISSN: Notes: Jackie Owen, Asst. Director for Older People Services Tameside and Glossop Primary Care Trust, Single Assessment Process [training materials] [author: Teresa Jankowska] (February 2002) Handouts, exercises and facilitators' notes, from the range of training materials for SAP used by Tameside and Glossop PCT, and for a variety of audiences: Single Assessment Process (SAP): implications for practice: training information for all involved in providing care for older people, course details; and programme; Time for reflection - the implications for practice (exercise); Single Assessment Process: person centred approach (handout); Single Assessment Process (SAP) awareness session: programme; Documentation workshop; Single Assessment Process and person centred care: presentation for the Really Important Questions Forum. Training materials continue to be developed as and when needed. Contact Details: Teresa Jankowska, SAP Co-ordinator, Tameside and Glossop Primary Care Trust, New Century House, Progress Way, Windmill Lane, Denton M34 2GP. Tel: +44 (0)161 304 5450 (TJ) +44 (0)161 304 5300 (PCT general no)  |  Fax: E–mail: teresa.jankowska@nhs.net |  Web links: http://www.tameside.gov.uk/tmbc1/sap.htm  |  Target group:  |  Type / Format: guidance Availability / Price:  |  ISBN/ISSN: Notes: Tameside and Glossop Primary Care Trust, Single Assessment Process: implications for practice training programme (February 2002) Part of a range of training materials for SAP used by Tameside and Glossop PCT, and for a variety of audiences. Comprises: Training information for all involved in providing care to older people Programme covering: connecting with good practice; advantages and disadvantages of an outcomes focus; connecting with the user's and carer's perspective Time for reflection - the implications for practice (worksheet and prompt sheet) Training materials continue to be developed as and when needed. Contact Details: Teresa Jankowska, SAP Co-ordinator, Tameside and Glossop Primary Care Trust, New Century House, Progress Way, Windmill Lane, Denton M34 2GP. Tel: +44 (0)161 304 5450 (TJ) +44 (0)161 304 5300 (PCT general no)  |  Fax: E–mail: teresa.jankowska@nhs.net |  Web links: http://www.tameside.gov.uk/tmbc1/sap.htm  |  Target group:  |  Type / Format: guidance Availability / Price:  |  ISBN/ISSN: Notes: University College of London Camberwell Assessment of Need for the Elderly (CANE) A needs assessment for older mental health service users [authors: Martin Orrell, Geraldine Hancock (eds)] 2004 CANE is a comprehensive, person-centred needs assessment tool that has been designed for use with older people and particularly those with mental health problems. It can be used for both the overview and comprehensive assessments of the NSF single assessment process. It is not accredited by the Department of Health but has been rigorously developed by a multi-disciplinary team at University College London in collaboration with other academic centres. It has been used in a wide variety of clinical and research settings across the UK and other countries and is translated into five languages. Manual available from UCL but to accompany purchase of book. Contact Details: Dr Geraldine Hancock Dept of Psychiatry and Behavioural Sciences, University College London, Wolfson Building, 48 Riding House Street, London W1N 8AA. Tel: +44 (0)20 7679 9420  |  Fax: +44 (0)20 7679 9426 E–mail:  |  Web links: http://www.rcpsych.ac.uk/publications  |  Target group: LA/HA  |  Type / Format: assessment tool; guidance Availability / Price: Manual free to use but must purchase copy of book priced £80 from Gaskell Publications, Royal College of Psychiatrists, 17 Belgrave Square, London SW1X 8PG. Tel: 020 7235 2351 x146  |  ISBN/ISSN: 1904671063 Notes: Publications Dept contact is: Carrie Davis - cdavis@rcpsych.ac.uk University of the West of England Evaluating the pilot for the Bristol Single Assessment Process For Older People [authors: Simon Evans, Robin Means, Nikki Griffiths] [2003] The Faculty of Health and Social Care was commissioned by the South & West Bristol Primary Care Trust to evaluate the Bristol pilot of the Single Assessment Process for Older People (SAP) during 2002/03. The research aimed to explore the SAP from the point of view of service users/patients and professionals. The methodology included analysis of routinely collected data and interviews/focus groups with a range of health and social care professionals. The evaluation identified a number of significant themes and contributed towards decisions about how to implement fully the SAP in Bristol. View evaluation summary Contact Details: Simon Evans, Research Fellow University of the West of England, Health Training and Research Centre, Faculty of Health and Social Care, University of the West of England, Coldharbour Lane, Bristol BS16 1QY Tel: +44 (0)117 3281120  |  Fax: E–mail: simon.evans@uwe.ac.uk |  Web links: http://hsc.uwe.ac.uk/research/censcrduproj5.asp  |  Target group:  |  Type / Format: audit; evaluation Availability / Price: View project summary.  |  ISBN/ISSN: Notes: Waltham Forest NHS PCT and Waltham Forest Council Protocol for staff on the use of the Single Assessment Process Person Held Record in Waltham Forest [DRAFT] [author: Steve Griffiths] [September 2006] Sample of a protocol on the use of a person held record (PHR) developed by Waltham Forest and currently in draft form. Every adult over the age of 18 years who is the subject of a multi disciplinary or multi agency assessment process is to be provided with a Person Held Record folder. This is to allow efficient and safe storage of assessment records and other related documentation by the assessed person. At the individual's discretion, it will prevent duplication and support the practice of iniformation sharing between the individual and practitioners of various agencies. The protocol consists of: statement of purpose; scope; staff responsibilities - (1) managers; (2) individual practitioners; procedures: (1) issuing the PHR; (2) inserting information; (3) ownership and responsibility; (4) access; (5) terminating the use of the PHR; success indicators and governance arrangements. View document. Contact Details: Steve Griffiths, Service Manager, Integrated Adults and Community Service, London Borough of Waltham Forest Silver Birch House, Uplands Business Park, Blackhorse Lane, Walthamstow, London E17 5SD Tel: 020 8496 3467  |  Fax: E–mail: steve.griffiths@lbwf.gov.uk |  Web links:  |  Target group:  |  Type / Format: protocol; person held record Availability / Price:  |  ISBN/ISSN: Notes: email: Wandsworth Borough Council; Wandsworth Primary Care Trust The Single Assessment Process in Wandsworth person centred care for older people [authors: Wendy Moreton, Fleur Norwood Explanatory leaflet for older people and their carers. It explains how a Single Assessment Process will be introduced in Wandsworth. This is a change in the way older people receive the help they need. The leaflet asks older people and their carers who wish to comment about Single Assessments to contact Social Services or Health Services. Contact Details: Wendy Moreton, Senior Planning and Review Officer, Wandsworth Borough Council, Town Hall, Wandsworth High Street, London SW18 2PU. Tel: +44 (0)20 8871 6271 (WM) +44 (0)20 8789 5511 (FN)  |  Fax: E–mail: wmoreton@wandsworth.gov.uk |  fleur.norwood@swlondon.nhs.uk Web links:  |  Target group: Older people, carers  |  Type / Format: publicity materials Availability / Price:  |  ISBN/ISSN: Notes: Wandsworth Borough Council; Wandsworth Primary Care Trust Wandsworth overview assessment guidelines for completion [authors: Wandsworth Borough Council Social Services Community Care Division; Wandsworth Primary Care Trust] (24 October 2003) Guidance (10 pp) on completing the overview assessment. The overview assessment tool (form) is to be used to assess the needs of all people aged 18 and over seeking a community care assessment in Wandsworth (with the exception of people with mental health needs). It aims to cover all areas of all possible needs for health and social care at a basic level. The guidelines also note that the assessment must be person centred. View guidance Contact Details: Wendy Moreton, Senior Planning and Review Officer, Wandsworth Borough Council, Town Hall, Wandsworth High Street, London SW18 2PU. Tel: +44 (0)20 8871 6271 (WM) +44 (0)20 8789 5511 (FN)  |  Fax: E–mail: wmoreton@wandsworth.gov.uk |  fleur.norwood@swlondon.nhs.uk Web links:  |  Target group: Health/social services staff  |  Type / Format: guidance Availability / Price:  |  ISBN/ISSN: Notes: West Midlands Regional SAP Group If I've told you once ... introducing the Single Assessment Process (2004) The video (18 mins) and DVD were produced to support the implementation of the Single Assessment Process (SAP).There are two versions of the DVD programme, the second of which has subtitles for the hard of hearing. Both were produced by Magnetic Pictures Productions The video is supported by a trainers' guide, providing background information and session guides available separately as a PDF file (web link 2) The video introduces the viewer to the need for SAP through an opening scene where an older person is visited by several professioanls who all want the same information for their assessment. This is followed by a series of short interviews with key personnel such as the Director of the Change Agent Team, service users, a chief executive of a PCT, a general practitioner, an occupational therapy manager and a social work manager. The principles of person-centred care, information sharing and person held records are explained with a return to the experiences of the older person. The project was funded by ADSS West Midlands Regional SAP Group: Birmingham Single Assessment Programme; Coventry Single Assessment Partnership; Derbyshire and Derby Social and Health Care Communities; Dudley Health and Social Care Community; Sandwell Single Asessment Proceess Project Group; Solihull Single Assessment Joint Steering Group; Staffordshire and Stoke on Trent Single Assessment Project; Stockport Older People's Training Programme; Telford and Wrekin SAP Project; Walsall Single Assessment Programme; WSAP Warwickshire Single Assessment Process; and Worcestershire Single Assessment Programme. The Department of Health (DH) Change Agent Team provided additional support. View flyer for the video/DVD Contact Details: Magnetic Pictures Magnetic Pictures Ltd, The Old Coach House, Upper Wawensmoor, Wootton Wawen, Solihull, Warwickshire B95 6SS. Tel: 01564 793061  |  Fax: E–mail: aprice@magpix.co.uk |  Web links: http://www.magpix.co.uk/Pages%202003/SAP%20Page.html  |  http://www.magpix.co.uk/PDF%20Files/users%20guide%20for%20pdf.PDF Target group: All staff, service providers, users and carers  |  Type / Format: video or DVD Availability / Price: Video and DVD both priced at £15.00 (plus VAT and P&P) for a single copy. Discount available for bulk orders.  |  ISBN/ISSN: Notes: ADSS West Midlands Regional SAP Group contact, Sue Williams, tel 01905 796799 E-mail: suejwilliams@hotmail.com West Midlands Regional SAP Group If I've told you once ...: introducing the Single Assessment Process Trainers and learners guide; [and] Written materials to support training and learning [author: Marion Dakin] (2004) Guide and learning materials (PDF file, 23pp, web link 2) to support the video and DVD, 'If I've told you once ...: introducing the Single Assessment Process', produced by Magnetic Pictures Productions and funded by the ADSS West Midlands Regional SAP Group. The guide consists of ideas about how to use the video materials, either: in a facilitated staff development session, with supporting slides/OHPs and exercise/discussion points; or by individual learners. The written materials give a broad application of SAP, and should be supplemented by information on local approaches to implementation. The guide has been developed for work initially undertaken to support implementation of SAP in Dudley, West Midlands. Dudley's Older People's Forum provided the author with some ideas on how person-centred care should be implemented in practice. Solihull MBC is also acknowledged for developing slides on person-centred care. Contact Details: Magnetic Pictures Magnetic Pictures Ltd, The Old Coach House, Upper Wawensmoor, Wootton Wawen, Solihull, Warwickshire B95 6SS. Tel: 01564 793061  |  Fax: E–mail: aprice@magpix.co.uk |  Web links: http://www.magpix.co.uk/Pages%202003/SAP%20Page.html  |  http://www.magpix.co.uk/PDF%20Files/users%20guide%20for%20pdf.PDF Target group: All staff, service providers, users and carers  |  Type / Format: document Availability / Price: Available only as PDF download.  |  ISBN/ISSN: Notes: Marion Dakin has website, http://www.mariondakin.com. E-mail: marion.dakin@fsmail.net Westminster Advisers Ltd A Sure Start to Later Life : A model for housing care and support A one day conference to be held on 16 May 2006 in London and supported by the Social Exclusion Unit, Office of the Deputy Prime Minister (ODPM) , Counsel and Care, Care UK and Hanover Housing Association. Keynote speech: Phil Woolas MP, Minister of State (ODPM). Chair: Stephen Burke (Chief Executive, Counsel and Care). Other speakers: Prof. Ian Philp (National Director for Older People, DH); Julie Jones (President, ADSS); Terrie Alafat (ODPM); Ken Bartlett OBE (Hanover Housing Association); Roger Booker (Care UK Homecare); Sue Adams (Director, Care and Repair England); Stan Davison (Barnet Borough Senior Citizens' Forum). Contact Details: 11a Westminster Palace Gardens, 1-7 Artillery Row, London SW1P 1RL Tel: +44 (0)20 7222 5090  |  Fax: +44 (0)20 7222 9501 E–mail: marijana.sevic@westminsteradvisers.co.uk |  Web links: www.westminsteradvisers.co.uk  |  Target group: LA/HA  |  Type / Format: conference Availability / Price:  |  ISBN/ISSN: Notes: Wolverhampton City Primary Care Trust Why do we need a Single Assessment Process? [and] Patient journey / single assessment Powerpoint presentation, accompanied by script. This material is for use in training sessions. It uses a patient-centred approach, based on the story of 'Mrs Wolverhampton' aged 77. view presentation |  view script Contact Details: Phil Smith, Wolverhampton City PCT, Coniston House, West Entrance, Chapel Ash, Wolverhampton, WV3 0XE Tel: +44 (0)1902 575183  |  Fax: +44 (0)1902 444877 E–mail: phil.smith@wolvespct.nhs.uk |  Web links: http://www.wolverhamptonhealth.nhs.uk  |  Target group: Trainers, health and social services staff  |  Type / Format: powerpoint Availability / Price:  |  ISBN/ISSN: Notes: Worcestershire SSD Single assessment in Worcestershire (2003) A series of powerpoint presentations devised by Jonathan Monks. 3 frames introduction with further 8 frames opening commentary about SAP and progress to date; The patient's journey (9 frames); Just say it once - Solihull (4 frames); Multi-disciplinary working (5 frames). View presentations:  introduction |  commentary |  patient's journey |  Just say it once |  Multi-disciplinary working Contact Details: Jonathan Monks, Programme Manager, County Hall, Spetchley Road, Worcester, WR5 2NP Tel: 01905 766963  |  Fax: E–mail: jmonks2@worcestershire.gov.uk |  Web links: http://www.worcestershire.gov.uk/progressingsingleassessment  |  Target group: LA  |  Type / Format: powerpoint Availability / Price: contact Jonathan Monks  |  ISBN/ISSN: Notes: see Good Practice www.nursingtimes.net Holistic care for older inpatients [author: Janis Smy] Journal article in Nursing Times, 16 May 2006, vol 102, no20, pp 16-17. A team of nurses from Bradford won an NT Award for training "older people's champions" to ensure patients' mental health needs, as well as physical needs are met. Team leader, Kath Williams and senior manager in practice development Suzanne Wightman from South West Yorkshire Mental Health NHS Trust have spent the past two years training, educating and supporting their general hospital colleagues in the identification and care of older patients who have mental health issues, in addition to the surgical or medical problem that brought them in to the hospital. Assisted by healthcare support work Ruth Endecott and ward development manager Jo Crossland, they have recruited and trained a hospital-wide multidisciplinary team of older people's champions. Dementia care mapping to improve the patient's healthcare journey has been introduced. The project has now come to an end and it was funded by the Department of Health. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: http://www.expertpatients.nhs.uk  |  Target group: HAs  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 09547762 Notes: www.nursingtimes.net The rise of the expert patient [author: Ann Shuttleworth] Journal article in Nursing Times, 7 February 2006, vol 102, no 6, pp 18-19. The author explains the implications of the white paper Our Health, Our Care, Our Say : a new direction in community services, published in February, in respect of the government's commitment to supporting the concept of "self-care". This will have an affect upon the relationship between nurse and patient in particular. The author describes how the national Expert Patients Programme (EPP), which is a government initiative, will empower patients with long-term conditions through courses, to give them confidence to lead a better life. Key factors in helping to develop expert patients are outlined in the article. For further information about the national NHS EPP, visit the website link given below. Contact Details: Tel:  |  Fax: E–mail:  |  Web links: www.expertpatients.nhs.uk  |  Target group: HAs  |  Type / Format: article Availability / Price:  |  ISBN/ISSN: 09547762 Notes:

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