| Single Assessment Process - training materials good practice The following listing is subject to ongoing review and revision... Using the Liverpool Care Pathway in a nursing [authors: Kathryn Mathews, Jemma Finch] (12 September 2006) Article in Nursing Times, 12 September 2006, pp 34-35. The Liverpool Care Pathway provides evidence-based guidelines relating to the care of dying patients. This article outlines a pilot project to introduce it to a 150-bed BUPA nursing home in Hatfield, Hertfordshire (St Christopher's). The authors are both Liverpool Care Pathway Nursing Home facilitators, Mount Vernon Cancer Network. Contact Details: Tel: | Fax: E–mail: | Web links: www.nursingtimes.net | www.lcp-mariecurie.org.uk Target group: HAs | Type / Format: article Availability / Price: | ISBN/ISSN: 09547762 Notes: Age Concern and Help the Aged Prevention in practice service models, methods and impact [author: Katharine Orellana] (April 2009) The consultation, 'The case for change' (Department of Health, 2008) describes social care services as "the activities, services and relationships that help people to be independent, active and healthy throughout their lives". This publication (100 pp) aims to demonstrate the range of positive outcomes that are possible for older people, organisations and systems when there is investment in preventive services. It is by way of a services directory which is also relevant to the Putting People First agenda. It includes examples of services provided by Age Concern in different localities on information and advice, practical support, support to remain as independent as possible, and support at difficult times and for carers. Three of the case studies relate to the varying effectiveness of the Single Assessment Process (SAP): Waltham Forest Age Concern's Case Finding Service aims to identify vulnerable older people within the community at risk of increased dependency. The Waltham Forest Early Detection Model of Intervention is system for identifying older people with previously unrecognised health and social care needs . GPs in Waltham Forest send a Cardiff-Newport questionnaire to older patients whop are on four or more medications. The questionnaire covers depression, memory, continence, functional decline, social interaction and falls risk. Of 8949 questionnaires distributed between May 2002 and March 2008, 4207 questionnaires were returned to ACWF; 2204 people were referred for single assessment. Concludes that this method more cost-effective than single assessment provision in the statutory sector". Age Concern Cheshire is a partner in SAP and a licence holder under SAP, allowing access to assessment forms and to give feedback to the statutory services online. ACC provides an independent Support Brokerage Service across Cheshire and towards Individual Budgets (IBs) to increase numbers receiving Direct Payments. ACC has been involved in the County Council's Self Directed Support pilot. An Accident and Emergency Diversion and Discharge Support Service is provided in seven hospitals across South Staffordshire. Most of the referrals are from Social Care and Health through their access teams. The service was developed to reduce emergency admissions to hospital, to support older people on discharge from hospital, and to prevent unnecessary admissions to hospital, respite or care homes. Among services provided is an initial assessment, linked to SAP and including risk of falling. Contact Details: Katharine Orellana, Social Care and Support Officer, Age Concern and Help the Aged, Astral House, 1268 London Road, London SW16 4ERT. Tel: 020 8765 7485 | Fax: E–mail: Katharine.Orellana@ace.org.uk | Web links: http://www.ageconcern.org.uk/AgeConcern/bigq-preventioninpractice-report.asp | Target group: All staff, users and carers | Type / Format: case studies Availability / Price: From the address given, or as dowwnload. | ISBN/ISSN: Notes: Age Concern Waltham Forest The future of social care for older people A case study of Waltham Forest [Sheena Scott Dunbar and Jorge Lagos] [30 January 2006] Age Concern Waltham Forest (WF) works in partnership with the LBWF Social Services, WF PCT, Whipps Cross University Hospital NHS Trust , NE London Mental Health Trust and WF Older People's Voluntary Sector Partnership to deliver services for older people across the borough. This presentation to the National Council on Ageing on 30 January 2006 details the various collaborative projects and integrated services developed within the framework of the Single Assessment Process. The projects are: the Waltham Forest model of early detection, prevention and healthy ageing. WF older people's voluntary sector partnership. The WF healthy ageing programme. The WF falls collaborative. Age Concern WF presence at Whipps Cross University Hospital Trust (A&E escorted discharge; welcome home service; discharge lounge and ward project). Age Concern WF link-up project (befriending service; teleconferencing; volunteers). Older people's safety campaign. Age Concern WF information, advice and advocacy service. View presentation Contact Details: Sheena Dunbar, Director, Age Concern Waltham Forest, Ground Floor, Zenith House, 210 Church Road, Leyton E10 7JQ Tel: 020 8558 5512 | Fax: 020 8558 0383 E–mail: s.dunbar@ageconcernwf.org.uk | Web links: http://www.ageconcernwf.org.uk | http://www.wfolderpeople.com/ Target group: | Type / Format: powerpoint Availability / Price: | ISBN/ISSN: Notes: Bradford South & West Primary Care Trust The Single Assessment Process in Bradford Bradford and Airedale's Single Assessment Process (SAP) Homepage; [including SAP toolkit and Practitioner handbook] [author: Steve Clayton] (2005) Bradford and Airedale's Single Assessment Process (SAP) Homepage is part of Learnonline, a district-wide website, designed to support Learning and Development within the Health and Social Care organisations in Bradford. The aim is that this website will become a portal for all aspects of learning and training. The SAP Homepage includes links to SAP news, and to national resources: Department of Health (DH), Centre for Policy on Ageing (CPA), National Progamme for IT (West Yorkshire), EASY-Care, FACE, and Birmingham SAP. Bradford's SAP toolkit comprises three key components: SAP assessment and care planning tools, prefaced by a link, Assessment types and assessment tools explained. Links to what Bradford currently uses (to be reviewed in Autumn 2006) are: Permission to share personal assessment information; Contact assessment; Overview assessment; carer's assessment; FACE risk profile; Summary of needs and care options; and Summary care plan. The SAP care file ( this includes a section explaining informed consent). Procedures for providing a named care co-ordinator for all people in receipt of ongoing assessment of care (this includes a section on the role of the named care co-ordinator). Bradford's initial emphasis is on the implementation of paper systems that support the sharing of information directly with older people and practitioners involved via the user-held SAP care file. The Practitioner handbook (54 pp), for use across Bradford, is compiled by Steve Clayton. Contents include: person centred care and SAP; stages in assessment and care planning; SAP assessment types and assessment tools; assessor's guide to exploring need (Contact and Overview assessment); effective information sharing; and care co-ordination. Appendices include a SAP dataset for preferred religion, ethnicity and language. Material (including a video resource) from a project undertaken by Lewisham Health and Social Care Partnership is acknowledged. Contact Details: Steve Clayton, Project Manager - Older People, Strategic Commissioning and Service Improvement, Bradford Social Services, Olicana House, Chapel Street, Bradford BD1 5RE Tel: +44 (0)1274 431526 07917883465 (SC mobile) | Fax: E–mail: Steve.Clayton@Bradford.Gov.UK | Web links: http://www.learnonline.nhs.uk/Single+Assessment+Process/ | Target group: PCT/SSD staff | Type / Format: website; toolkit; briefing; e-learning Availability / Price: | ISBN/ISSN: Notes: Centre for Research in Primary and Community Care, University of Hertfordshire Evaluation of the Single Assessment Process pilot phase in Hertsmere executive summary: Draft Version 1.1 [authors: Angela Dickinson, Karen Windle] (2004) This report (20 pp) provides a summary of the findings of the evaluation of the Single Assessment Process (SAP) pilot phase undertaken in Hertsmere PCT. The process and policy background behind SAP is explored, headline findings are given, and recommendations made for developing the tools of the SAP as it is implemented across Hertfordshire. Many of the recommendations are based on ideas provided by those managers, front-line staff, service users and carers involved in the pilot phase. The University of Hertfordshire was commisioned to undertake the evaluation.The evaluation was funded by Hertfordshire Adult Care Services. A successful application was made to HertNet for additional funding for the project. Key collaborators: Gunna Mahadevan, Janet Lewis, Noel Knopp. View evaluation Contact Details: Dr Angela Dickinson Centre for Research in Primary and Community Care University of Hertfordshire, College Lane, Hatfield AL10 9AB Tel: 01707 285993 | Fax: 01707 285995 E–mail: a.m.dickinson@herts.ac.uk | Web links: | Target group: | Type / Format: document Availability / Price: | ISBN/ISSN: Notes: Hertsmere Primary Care Trust, Potters Bar Community Hospital, The Elms Clinic, High Street, Potters Bar, Hertfordshire EN6 5DA. Tel: 01707 647586. Centre for Research in Primary and Community Care, University of Hertfordshire The electronic Single Assessment Process an evaluation of initial implementation, Hertfordshire [authors: Angela Dickinson, Jenny Cove, Noel Knopp, Karen Windle] (September 2005) The evaluation considered the following research question: What are the experiences of health and social care professionals who are using the eSAP? This report (44 pp) on the local electronic Single Assessment Process implementation in Hertfordshire is based on 22 interviews and one focus group (of 5), variously with district nurses, intermediate care, social work and acute hospital staff; mental health team staff chose not to participate. The electronic tool is initially being trialled in the Welwyn and Hatfield PCT area. Overall, the evaluation found three major themes that had an impact on implementation of SAP: the process of implementation policy and change; the health and social care boundary; and communication and sharing of assessments. The findings indicate that many challenges remain for those charged with implementing this policy, and that practitioners need effective support: they should not be expected to make the transition unaided. Recommendations for practice include issues around: education, training and support; management support; working together; and improving assessment practice. Recommendations are also made for further research. The University of Hertfordshire was commissioned to undertake the evaluation.The evaluation was funded by Hertfordshire Adult Care Services. View evaluation Contact Details: Dr Angela Dickinson Centre for Research in Primary and Community Care University of Hertfordshire, College Lane, Hatfield AL10 9AB Tel: +44 (0)1707 285993 | Fax: +44 (0)1707 285995 E–mail: a.m.dickinson@herts.ac.uk | Web links: www.herts.ac.uk/cripacc | Target group: SAP managers, policymakers; researchers | Type / Format: document Availability / Price: | ISBN/ISSN: 1905313098 Notes: Cheshire and Merseyside Teaching PCT Collaborative Enhancing patient assessment in the Single Assessment Process [authors: Celia Sinnott, Liz Copley, Lisa Ellis] (September 2005) Cheshire and Merseyside Teaching PCT Collaborative (CMTPCT) was commissioned to review what was happening with the Single Assessment Process (SAP) across Cheshire and Merseyside, and to design an educational framework to enhance the process of person-centred assessment at multidisciplinary and multi-agency level. The findings of the review highlight key themes including: cultural change; team working; assessment skills; joint or partnership working; roles and responsibilities; involvement of service users and carers; legal requirements; Caldicott; data protection; and confidentiality. This report (72 pp) by CMTPCT Education Facilitators focuses on developing and enhancing SAP competency, addressing inconsistencies found across the region. Local and national sources were used for gathering information, amongst which the Centre for Policy on Ageing's SAP training database and discussion forum are acknowledged. The report suggests course programmes and examples of teaching and learning strategies and training resources for enhanced assessment. Appendices summarise progress with training, continued training needs and inter-agency responsibilities in each locality.The information supplied has been taken from reports during 2004 by: David Walker, Co Chair SAP Sub Group, Warrington; Helen Smith and Janet Dunn, Halton; Claire Moss, Knowsley and Linda Thorley, St Helens SSD/PCT; and Terry Sullivan, Wirral Social Services. Contact Details: Tel: | Fax: E–mail: | Web links: http://www.cmtpct.nhs.uk/documents/SAP/SAPfinalDocument.doc | Target group: Health and social care professionals | Type / Format: policy; strategy Availability / Price: | ISBN/ISSN: Notes: Counsel and Care supported by housing21 Cutting Corners or Cutting Costs? Assessing the value of early intervention in older people's services A one day conference held on 16 November 2006, at the Barbican Centre, London. A major priority for ministers in the Department of Health and the new Department for Communities and Local Government is to encourage social services, housing departments and the NHS to develop more early intervention services. The rationale is to enhance older people's quality of life and save on future costs of care. This Counsel and Care conference seeks to provide a forum for delegates to debate the future of early intervention services and to learn from best practice. Keynote speech: Ivan Lewis MP, Parliamentary Under Secretary of State, Department of Health, "The future of early intervention services for older people". Contact Details: Marijana Sevic, Westminster Advisers Ltd., 48 Westminster Palace Gardens, 1-7 Artillery Row, London SW1P 1RR. Tel: +44 (0)20 7227 1643 | Fax: +44 (0)20 7222 9501 E–mail: marijana@westminsteradvisers.co.uk | Web links: http://www.counselandcare.org.uk | Target group: LAs | Type / Format: conference Availability / Price: Early booking rate: £225 and after 8 September: £255 | ISBN/ISSN: Notes: Department of Health A new ambition for old age next steps in implementing the National Service Framework for Older People; a report from Professor Ian Philp, Director for Older People, Department of Health (20 April 2006) This report (24 pp) by the Director for Older People, Department of Health describes progress to date with the government's ten-year National Service Framework (NSF) for Older People, and sets out the priorities for the second phase. Ten programmes are introduced under three themes: Dignity in care; Joined-up care; and Healthy ageing. Programme 8 - Care records (p14) - covers implementation of the Single Assessment Process (SAP). This section of the report notes that there has been extensive engagement of health and social care practitioners and managers who have agreed local solutions to meeting SAP requirements. It refers to the White Paper, "Our health, our care, our say" (Cm 6737; TSO, 2006), which states that a Common Assessment Framework will be developed as a needs assessment for all adults with long-term conditions. Its aims are: to simplify and extend the SAP approach to all adults with long-term conditions; to fit SAP implementation into the wider work across local and national government in developing personalised and integrated record systems; and to ensure that comprehensive assessment is undertaken prior to long-term or residential nursing home care. It is likely, though, that SAP leads will prefer to use the related Resource document, which includes the text of this report, augmented, and with Appendices and Annexes Contact Details: DH Publications Orderline, PO Box 777, London SE1 6XH. Tel: 0870 155 54 55 | Fax: 01623 724524 E–mail: dh@prolog.uk.com | Web links: http://www.dh.gov.uk/assetRoot/04/13/39/47/04133947.pdf | Target group: SAP leads | Type / Format: policy; strategy Availability / Price: As download, or as printed item, FOC, quoting Ref 274287, from the above address | ISBN/ISSN: Notes: Other contact: Prof Ian Philp's Office, Department of Health, Richmond House, 79 Whitehall, London SW1A 2NL. Tel 020 7210 5916 Department of Health A new ambition for old age next steps in implementing the National Service Framework for Older People: resource document [author: Ian Philp] (20 April 2006) This resource document (62 pp) from Professor Ian Philp, National Director for Older People, Department of Health sets out the priorities for the next phase of reform under three themes: Dignity in Care, Joined-Up Care and Healthy Ageing. It consists of ten programmes driven nationally and covers the second half of the 10 year National Service Framework for Older People. Programme 8 - Care records (p17) - covers implementation of the Single Assessment Process (SAP). It notes that there has been extensive engagement of health and social care practitioners and managers who have agreed local solutions to meeting SAP requirements. It refers to the White Paper, "Our health, our care, our say" (Cm 6737; TSO, 2006), which states that a Common Assessment Framework will be developed as a needs assessment for all adults with long-term conditions. Its aims are: to simplify and extend the SAP approach to all adults with long-term conditions; to fit SAP implementation into the wider work across local and national government in developing personalised and integrated record systems; and to ensure that comprehensive assessment is undertaken prior to long-term or residential nursing home care. This document includes the text of the related report (same title, 24 pp), augmented, and with Appendices and Annexes. It outlines the contents of previous reports relating to the NSF; and refers to examples of work on implementing the NSF in some localities. Contact Details: DH Publications Orderline, PO Box 777, London SE1 6XH. Tel: 0870 155 54 55 | Fax: 01623 724524 E–mail: dh@prolog.uk.com | Web links: http://www.dh.gov.uk/assetRoot/04/13/39/91/04133991.pdf | Target group: SAP leads | Type / Format: policy; strategy; guidance Availability / Price: As download, or as printed item, FOC, quoting Gateway Ref 5601, from the above address. | ISBN/ISSN: Notes: Other contact: Prof Ian Philp's Office, Department of Health, Room 155, Richmond House, 79 Whitehall, London SW1A 2NL. Tel 020 7210 5916 Department of Health Information sharing (January 2004) One of the supporting requirements for implementation of the Single Assessment Process (SAP) is that assessment information on individual older people be collected, stored and shared as effectively as possible and subject to consent, using the Single Assessment Summary (i.e. Current Summary Record) or a local variant. This note explains the position of SAP in the national programme for IT in general and the NHS Care Records Service in particular. Links to other related materials can be accessed electroncially. An annex on local good practice approaches to SAP focuses on interim information sharing solutions in the following areas: Bedfordshire and Luton; Cambridgeshire; Devon. Plymouth and Torbay; and Solihull. View document Contact Details: Tel: | Fax: E–mail: | Web links: http://www.dh.gov.uk/assetRoot/04/08/63/64/04086364.pdf | Target group: All staff | Type / Format: guidance Availability / Price: Available as download only. | ISBN/ISSN: Notes: Department of Health Information sharing protocols - briefing note (July 2004) There is a lot of general guidance available on the various aspects of information sharing, which can be difficult to apply to SAP specifically. This paper is intended to provide a route map for developing and implementing information sharing policies for SAP. It includes references to national guidance, and examples of local protocols, policies and more detailed materials are embedded within the document. These protocols and policies have been developed to meet particular local needs, and provide good models from which to work. This paper also includes responses to frequently asked questions (FAQs) on consent, which were raised at the Department of Health SAP roadshows in February and March 2004. [This 12 page document is large (7.5Mb) having a number of other documents embedded within it.] View briefing note Contact Details: Tel: | Fax: E–mail: | Web links: | Target group: All staff | Type / Format: guidance Availability / Price: Available as download only. | ISBN/ISSN: Notes: Department of Health Living well with dementia - the National Dementia Strategy joint commissioning framework for dementia [author: Claire Goodchild] (June 2009) The National Dementia Strategy (NDS) is committed to provide support for commissioners. This Joint Commissioning Framework (79 pp) provides best practice guidance for commissioners to support implementation of the NDS within the context of World Class Commissioning and Putting People First. It refers to the 17 key objectives for services that should be available locally to all under the NDS, of which a joint commissioning strategy is Objective 14. Annexes include weblinks to guidance for the 17 objectives by the National Institute for Health and Clinical Excellence (NICE) and the Social Care Institute for Excellence (SCIE); a template for assessing local dementia needs; development of dementia matrices by the South East Coast Strategic Health Authority; and weblinks to other references. Contact Details: Claire Goodchild, Social Care Policy and Innovation, Department of Health, Wellington House, 135-155 Waterloo Road, London SE1 8UG. Tel: | Fax: E–mail: Claire.goodchild@dh.gsi.gov.uk | Web links: www.dh.gov.uk/dementia | www.dhcarenetworks.org.uk/dementia Target group: commisisoning managers | Type / Format: guidance; strategies Availability / Price: Download:: http://www.dhcarenetworks.org.uk/_library/Resources/Dementia/National_Dementia_Strategy_-_Joint_Commissioning_Framework.pdf | ISBN/ISSN: Notes: Department of Health Single Assessment Process: assessment scales (2 January 2004) Advice is given on scales for many of the sub-domains of the Single Assessment Process (SAP) which localities may wish to consider. However, the scales listed are not endorsed by the Department of Health (DH). This document also includes an extensive list of general references. It draws attention to specialist information sources for assessing dementia, the needs of minority ethnic older people, case finding, and contact assessment. Three examples demonstrate different aspects of good practice, where the use of different types of assessment and different scales is involved: using a scale within general practice; understanding old age, needs and race; and joint and non-judgemental working in the case of challenging behaviour arising from dementia. View assessment scales Contact Details: Tel: | Fax: E–mail: | Web links: http://www.dh.gov.uk/assetRoot/04/07/32/78/04073278.pdf | Target group: All staff | Type / Format: guidance Availability / Price: Available as download only. | ISBN/ISSN: Notes: Department of Health - DH A recipe for care - not a single ingredient Clinical case for change : report by Professor Ian Philp, National Director for Older People [author: Professor Ian Philp] (29 January 2007) The Director for Older People, Department of Health reports on certain aspects in implementing the National Service Framework (NSF) for Older People in this document (12 pp). He offers a five-point plan for older people's care. First, early intervention and assessment of old age conditions. Second, long-term conditions management in the community, integrated with social care and specialist services. Third, early supported discharge from from hospital; and whenever possible delivering care closer to home. Fourth, general acute hospital care whenever needed, combined with quick access to new specialist centres. Lastly, partnerships built around the needs and wishes of older people and their families. To illustrate these five key elements, the report cites examples of successful treatment of falls and fractures. If replicated elsewhere, the prospect of services such as those offered by community hospitals such as Livingstone Hospital Rehabilitation Unit in Kent, is likely to be an attractive for many older people. Contact Details: DH Publications Orderline, PO Box 777, London SE1 6XH Tel: 08701 555 455 | Fax: 01623 724 524 E–mail: dh@prolog.uk.com | Web links: (www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsLibrary/Publicationslibrarysearchresults/index.htm?&selection=1 &isAdvancedSearch=LetterCircularLibrary&defaultCategory=551&taxonomyLibraryNodeID=572&ISBN=279044) | Target group: LA/HA | Type / Format: strategies Availability / Price: FOC download (publication ref. 279044). | ISBN/ISSN: Notes: Other contact: Prof Ian Philp's Office, Department of Health, Room 155, Richmond House, 79 Whitehall, London SW1A 2NL. Tel 020 7210 5916 Department of Health - DH Shifting care closer to home Care Closer to Home demonstration sites - report of the speciality subgroups [author: Speciality sub groups of the Care Closer to Home Demonstration Sites Project ] (23 October 2007) The White Paper - Our Health, Our Care Our Say : a new direction for community services is the background to this development; but should also be considered alongside Professor Ian Philp's report published in January 2007, "A recipe for care - not a single ingredient ". For over a year, the Department of Health has worked with over 100 stakeholders, including patients, to identify good practice in delivering care in convenient settings, and has teased out with the experts the benefits, challenges and solutions. Six speciality sub-groups were set up and the first task for each was to identify examples of existing innovative practice in delivering care in more convenient settings for patients.The six specialities focused upon were: Orthopaedic surgery; Urology; General surgery; ENT; Gynaecology; and, Dermatology. Productive links were made to the 18 weeks programme (indeed, in the case of the orthopaedic sub-group, the same group covered both the care closer to home project and co-ordination of the work on 18 weeks). An independent evaluation of this good practice was carried out by the National Primary Care Research and Development Centre at Manchester University. This study provides an insight into the experiences of the 30 demonstration sites. Meanwhile, the sub groups learnt more about the demonstration sites and about shifting care more generally in their specialities and this work has culminated in the production of this report. There are six chapters, one per speciality, each written by the health professionals and patients involved in the project – they therefore vary in style and emphasis. Each chapter describes how one speciality area fared in delivering care in more convenient settings currently. They describe the implications of changing service patterns, the challenges faced on the journey to reform, and most importantly provide advice about how to overcome these challenges. This document is therefore not a piece of Government policy, but an example of clinicians, managers and service users working together to develop new ways of improving services and of spreading the experience of innovation across the system. Contact Details: Jason Yiannikkiou (Policy Team - Shifting Care Closer to Home) DH Publications Orderline, PO Box 777, London SE1 6XH Tel: 08701 555 455 020 7210 5277 (JY) | Fax: 01623 724 524 E–mail: dh@prolog.uk.com | Web links: | Target group: LA/HA | Type / Format: strategies Availability / Price: FOC download | ISBN/ISSN: Notes: Gateway ref: 8419 Department of Health - DH The national service framework for long-term neurological conditions national support for local implementation 2008 [author: Beverley Hopcutt] (6 May 2008) This document (21 pp) is the product of collaboration between the Department of Health (DH), the Care Service Improvement Partnership (CSIP) and the Third sector. It is a summary of resources, tools and guidance available to local commissioners and service providers to support local delivery of the national service framework for long-term neurological conditions (NSF) since its publication in 2005. It includes: an outline of the DH's NSF programme including work still in progress and other relevant resources from key broader programmes; tools and awareness raising activities developed by CSIP; resources developed by the Third sector; and a programme of future actions. Contact Details: Helen Wiggins, Social Care, Local Government & Care Partnership, Room 8E25, Quarry House, Quarry Hill, Leeds LS2 7UE. Tel: 0113 254 6486 | Fax: E–mail: | Web links: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_084579 | Target group: HA staff | Type / Format: guidance Availability / Price: Electronic PDF format only | ISBN/ISSN: Notes: Beverley Hopcutt is is Clinical Adviser, Long-term (Neurological) Conditions Dorset and Somerset Strategic Health Authority Dignity on the ward audit template [author: Sharon Waight] (May 2005) Audit tool (18pp) designed to support the assessment of core standards for delivering dignity on the wards and departments of hospitals in community, acute and mental health sectors. The aim of this template is to assess patient dignity issues across a whole organisation, by looking at how well wards and departments are meeting the core standards. It covers five key themes: patient environment; privacy, dignity and modesty; communication with patients; promoting individual needs; and staff training. View template. Contact Details: Sharon Waight, Dorset and Somerset Strategic Health Authority, Wynford House, Lufton Way, Lufton, Yeovil, Somerset BA22 8HR. Tel: +44 (0)1935 384111 | Fax: E–mail: sharon.waight@dsha.nhs.uk | Web links: http://www.dorsetsomerset.nhs.uk/ | Target group: Hospitals in all sectors | Type / Format: audit tool Availability / Price: | ISBN/ISSN: Notes: Essex Strategic Health Authority Essex Single Assessment Process ('SAP'): a multi agency competency framework to aid single assessment and performance management competency statements and descriptions The statements and descriptors in this document describe the six core competencies that specialist workers must possess in order to provide safe and effective care for older people: 1. Demonstrate and promote understanding of his or her role and the contribution of colleagues and others in the delivery of person centred care to older people. 2. Assess individual needs and circumstances. 3. Develop and sustain arrangements for best practice in joint working between workers and agencies. 4. Collaboration, information sharing and information management. 5. Continuous professional and technical development. 6. Analysis and judgement.. The document also includes three checklists: a profile of the competent worker in the Single Assessment Process; value based requirements for all agencies in SAP; and underpinning knowledge of a competent clinician/ worker in the single assessment process. View framework Contact Details: Jean Kingsley, Essex Project Director, Single Assessment Process, Swift House, Hedgerows Business Park, Colchester Road, Chelmsford, Essex CM2 5PF. Tel: +44 (0)1268 705152 +44 (0)1268 705101 (Pat Day - PA) | Fax: E–mail: jean.kingsley@basildonpct.nhs.uk | Web links: | Target group: PCT/SSD staff | Type / Format: checklist Availability / Price: | ISBN/ISSN: Notes: On title page: Essex County Council and Thurrock Council Essex Strategic Health Authority Single Assessment Process: Essex-wide protocol: principles underpinning practice final version (August 2004) This 24-page Protocol is the joint work of all the health and social care organisations in Essex ((including Thurrock Unitary Council and Southend Borough Council) which are responsible for delivering services to older people. The document contains the underpinning principles for the practice of SAP in all localities across Essex, to conform with the Department of Health (DH) guidance on SAP. Definitions of terms for the four levels of assessment in Essex - contact assessment, overview assessment, comprehensive assessment, and specialist assessment - are given. Four key roles in the process are identified: key worker; specialist assessor; care co-ordinator; and provider. The content of the process is outlined. Appendices comprise: Essex Single Assessment Process - schematic diagram; and the 6 competencies required of key workers and specialist assessors (as given in 'Essex Single Assessment Process ('SAP'): a multi agency competency framework to aid single assessment and performance management: competency statements and descriptions') . View protocol Contact Details: Jean Kingsley, Essex Project Director, Single Assessment Process Swift House, Hedgerows Business Park, Colchester Road, Chelmsford, Essex CM2 5PF. Tel: +44 (0)1268 705152 +44 (0)1268 705101 (Pat Day - PA) 07786 125600 | Fax: E–mail: jean.kingsley@basildonpct.nhs.uk | Web links: | Target group: PCT/SSD staff | Type / Format: protocol Availability / Price: | ISBN/ISSN: Notes: On title page: Essex County Council, Thurrock Council. Foundations - National Co-ordinating Body for Home Improvement Agencies Delivering home improvement agency services to visually impaired people Good practice guide (2004) This guide is aimed primarily at people who work in Home Improvement Agencies (HIAs) but it provides a useful knowledge base, checklists and guide for all who work with those who have a visual impairment. The guide draws on the experiences of six HIAs involved in a good practice research project, jointly undertaken by Foundations and the Centre for Housing Policy at the University of York, the latter commissioned by Thomas Pocklington Trust. 51 pages. Contact Details: Bleaklow House, Howard Town Mill, Glossop, Derbyshire SK13 8HT Tel: +44 (0)1457 891909 | Fax: +44 (0)1457 869361 E–mail: foundations@cel.co.uk | Web links: http://www.foundations.uk.com | Target group: LAs | Type / Format: book Availability / Price: £9.95 | ISBN/ISSN: 0954545702 Notes: Foundations - National Co-ordinating Body for Home Improvement Agencies Developing services for black and minority ethnic communities Good practice guide (2004) The purpose of this guide is to provide a useful handbook for Home Imrprovement Agencies (HIAs) and other similar service providers. The focus of the guide is equality of service provision for black and minority ethnic individuals. It provides information on how to ensure that services are equally accessible to all community members. 46 pages. Contact Details: Bleaklow House, Howard Town Mill, Glossop, Derbyshire SK13 8HT Tel: +44 (0)1457 891909 | Fax: +44 (0)1457 869361 E–mail: foundations@cel.co.uk | Web links: http://www.foundations.uk.com | Target group: LAs | Type / Format: book Availability / Price: £9.95 | ISBN/ISSN: 0954545710 Notes: Health and Social Care Change Agent Team, Department of Health Changing times: improving services for older people report on the work of the Health and Social Care Change Agent Team, 2003/04 (September 2004) The purpose of this second annual report of the Health and Social Care Change Agent Team (CAT) is to present best practice guidance and examples of good practice. The Team's broad remit is to support implementation of wider aspects of the National Service Framework for Older People (NSF). The report covers: assessing needs: the care process and pathway; improving capacity and matching needs to services; better commissioning and securing capacity through collaborative working; and partnerships and delivering change through a whole systems approach. Examples of good practice illustrate work on: the single assessment process (SAP); discharge planning; reimbursement (for delayed discharges); intermediate care; mental health services for older people; and housing and assistive technology. The Change Agent Team's first annual report, "Changing places" and covering 2002/2003 focused on some areas of the NSF, but not SAP. View document. Contact Details: Judy McCallum, Finance and Office Manager, Department of Health, Health and Social Care Change Agent Team, Wellington House, Room LG33, 135-155 Waterloo Road, London, SE1 8UG. Tel: 020 7972 1330 | Fax: 020 7972 4349 E–mail: Judy.McCallum@dh.gsi.gov.uk | Web links: http://www.changeagentteam.org.uk | http://www.changeagentteam.org.uk/_library/changing_times.pdf Target group: All staff | Type / Format: policy Availability / Price: FOC (quote 40078 and the tiitle) from DH Publications Orderline, PO Box 777, London SE1 6XH. Tel 08701 555 455. e-mail: dh@prolog.uk.com Also available on request in Braille, on audio-cassette tape, on disk and in large print. | ISBN/ISSN: Notes: Healthcare Commission, Audit Commission; Commission for Social Care Inspection (CSCI) Living well in later life a review of progress against the National Service Framework for Older People [authors: Healthcare Commission, Audit Commission, Commission for Social Care Inspection (CSCI)] (March 2006) This is the first collaborative in-depth review of the National Service Framework for Older People (NSF). The Healthcare Commission, the Audit Commission and the Commission for Social Care Inspection (CSCI) have worked in partnership to assess NHS and local authorities progress in meeting the standards set out in the NSF. The chapter, Designing and delivering services around older people (pp 36-51) comments on SAP (pp 38-40) . None of the 10 local authority areas (+40 NHS trusts) that were inspected had introduced one model of single assessment across all partner organisations in the area. There was little evidence of an approach to assessment that "genuinely placed the older person at the centre, and that focused on the issues that the older person saw as most important". Factors which were affecting implementation of SAP included: project management that did not pay enough attention to delivering the requirements of the NSF; lack of a shared electronic system for keeping records; limited testing of single assessments; and incomplete interagency evaluation of SAP. While multidisciplinary training of staff had started in most areas, there are both difficulties in getting staff to attend, and in agreeing about what information could be shared. There were, however, indications that SAP was bringing other benefits, in particular: more consistent and regular reviews of care and support; greater co-ordination of systems to safeguard older people; and better systems to review prescribed medication. p 51 Developing the electronic single assessment process throughout Surrey - provides background on the FAME project which began in Woking. A summary report is also available (weblink 2). Contact Details: Healthcare Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG. Tel: 020 7448 9200 | Fax: 020 7448 9222 E–mail: feedback@healthcarecommission.org.uk | Web links: http://www.healthcarecommission.org.uk/assetRoot/04/02/46/42/04024642.pdf | http://www.healthcarecommission.org.uk/assetRoot/04/02/46/43/04024643.pdf Target group: | Type / Format: book Availability / Price: Available in other formats and languages on request: 0845 601 3012. | ISBN/ISSN: 184562881X Notes: IDeA Assisting ageing [Improvement and Development Agency - IDeA] (2006) This guide (56pp) gives examples from Beacon authorities and others of current best practice in providing services for older people. It has been compiled in partnership with the IDeA by the Beacon authorities for the Services for Older People theme (2004-05). They are: Cotswold District Council; Merseyside Fire & Rescue Service; Nottinghamshire County Council; Shropshire County Council; and, Stroud District Council. It outlines the major demographic and social trends and policy considerations that underpin the work of local authorities in this area before going on to discuss and present examples of different initiatives under four themes. Key factors for success that run throughout each theme are the active involvement of older people and the willingness of authorities and agencies to adopt innovative approaches to the provision of services. (KJ) Contact Details: Layden House, 76-86 Turnmill Street, London EC1M 5LG. Tel: +44 (0)20 7296 6600 | Fax: E–mail: | Web links: http://www.idea-knowledge.gov.uk/idk/aio/5084947 | Target group: | Type / Format: strategies Availability / Price: electronic format only | ISBN/ISSN: - Notes: Kent. Social Services Department Culturally competent care a good practice guide for care management. [authors: Bijay Minhas, Navdeep Kaur, Emma Hanson, Keith Wyncoll] (2002) Produced by Kent Social Services for local and national application as part of a Department of Health (DH) Project to develop services for black and minority ethnic (BME) older people, this 40 pp guide presents best practice checklists for frontline practitioners and carers. It is designed as a tool to enable practitioners to incorporate a holistic approach to care planning and assessment. Following an introduction, the sections cover: the care management process; cross cultural understanding; the main legal and statutory requirements; background information on cultural and religious groups (based on material from Kingston Social Services' publication, 'Community profiles'); and a list of further reading. The guide was produced with the following partner organisations: Bromley Social Services, Suffolk Social Services, Presentation Housing Association, and North Kent Gateway Partnership. An interactive CD-ROM for training purposes which was to have followed this publication is not now being produced. Contact Details: Communications Assistant, Room 2.23, Sessions House, County Hall, Maidstone, Kent ME14 1XQ. Tel: 01622 694756 | Fax: E–mail: paul.jerome@kent.gov.uk (orders) | keith.wyncoll@kent.gov.uk (content of item) Web links: http://www.kent.gov.uk/care.html | Target group: General | Type / Format: guidance Availability / Price: £9.95 from the Communications Assistant, address as above. | ISBN/ISSN: 1901509672 Notes: Lewisham Social Care and Health Patients as teachers: older people in Lewisham: good practice guide for assessment Video accompanied by 'Good practice guide for assessing the needs of older people - assessors' checklist'; and brochure, 'Patients as teachers: good practice guidelines for assessment for social care and health staff'. The guidelines have been created by older people in Lewisham working with direct roots community consultants, and include direct quotes of older people's opinons, leading on to points for practitioners to bear in mind not only in carrying out assessments, but also in how they interact with older people Other partners are the Lewisham Hospital NHS Trust, Lewisham Primary Care Trust, and South London and Maudsley NHS Trust. See also entry for the DVD, 'Listen to what I'm saying': person centred care and the Single Assessment Process (produced by Age Exchange), on which the film is also available. View good practice guide View brochure Contact Details: George Howard Tel: +44 (0)20 8314 9608 | Fax: E–mail: george.howard@lewisham.gov.uk | Web links: http://www.lewisham.gov.uk | Target group: Social care/health staff | Type / Format: video; guide Availability / Price: No charge while stocks last. | ISBN/ISSN: Notes: Video is copyright Little Fish Films, 2003. London, Eastern and South East Steering Group on Medicines Management and Older People Principles for older people and their medicines statement of principles for supporting older people to use their medicines safely and appropriately in their own homes, in care homes and across interfaces of care (4 October 2006) One of the National Service Framework for Older People (NSF) milestones due for achievement by October 2004 was that "all Primary Care Trusts (PCTs) should have schemes in place so that older people get more help from pharmacists in using their medicines". This document (15 pp) identifies the need to integrate medicines management into current care pathways, the Single Assessment Process (SAP) and case management. It sets out six principles, illustrated by examples of good practice: 1: Every individual has the right to an assessment to identify their care needs and such support as is necessary for safe and appropriate use of his or her medicines; 2: Every individual has access to their medicines and is able to use them safely and appropriately; 3: Every individual and/or carer has access to high quality information from a health care professional about their medicines; 4: Health and social care organisations provide support for medicines use, in line with the principles of clinical governance and national minimum standards; 5: Individuals are entitled to receive coordinated care when moving between different care settings; 6: Every health and social care economy has a robust referral system to a pharmacist to ensure a consistent point of contact, communications network and signposting. A glossary is acknowledged to Lelly Oboh, Lambeth PCT. The document is accompanied by a letter from Theresa Rutter, 'Key principles of care to support older people in the safe, effective use of their medicines in their own homes and in care homes'. Contact Details: Theresa Rutter, Chair, Steering Group on Medicines Management and Older People, London, Eastern and South East Specialist Pharmacy Services, Clinical Pharmacy with Community Health Services, Pharmacy Department, St Charles Hospital, Exmoor Street, London W10 6DZ. Tel: 020 8962 4827 | Fax: 020 8962 4058 E–mail: theresa.rutter@kc-pct.nhs.uk | Web links: | Target group: pharmacists, PCTs, GPs | Type / Format: guidance; glossary Availability / Price: | ISBN/ISSN: Notes: London Older People's Service Development Programme, Social Services Inspectorate, Department of Health Brighter futures for older people: key messages and lessons from the London Older People's [Service Development] Programme Video accompanied by folder, 'A brighter future for older people: report and key lessons - June 2003' from the London Older People's Service Development Programme. The folder contains: Summary of evaluation of Phase 2, 'A journey of improvement: lessons and experiences from using the collaborative methodology in improving older people's services across 12 London Boroughs: an overview', carried out by the Older People's Programme, King's College London; Final report June 2001 - June 2003; 8 pamphlets: How to modernise health and social care services for older people: some ideas and practical tips; Prevention finding approaches that work; Work with emergency and acute services: a case management approach; Single assessment: what works; Empowering users and carers: what works; Medicines management; Falls screening and prevention; Working with people with dementia. The London Older People's Service Development Progamme ended in June 2003. Contact Details: Val Jones, SW London Health Authority, Hartfleld House, 41-47 Hartfield Road, London SW19 3RG, Tel: +44 (0)20 8545 6091 | Fax: E–mail: val.jones@swlha.nhs.uk | Web links: http://www.london.nhs.uk/olderpeople | Target group: Social care/health staff | Type / Format: video; pack Availability / Price: | ISBN/ISSN: Notes: Video is copyright Little Fish Films, 2003. London Older People's Service Development Programme, Social Services Inspectorate, Department of Health London Older People's Service Development Programme handbook Version 9 (January 2003) The London Older People's Service Development Programme was a unique 2-year initiative, bringing together care communities from across London to work in partnership to improve primary health and social care services for older people. This handbook is a a download document; previously available in loose-leaf format. It sets out the Programme's structure and framework. It combines and signposts evidence-based guidance with practical examples drawn from the field. Examples of good practice, references and points for particular attention are denoted. Contact Details: Val Jones, SW London Health Authority, Hartfleld House, 41-47 Hartfield Road, London SW19 3RG, Tel: +44 (0)20 8545 6091 | Fax: E–mail: val.jones@swlha.nhs.uk | Web links: http://www.london.nhs.uk/modernising/olderpeople_developmentprogramme.htm | Target group: | Type / Format: strategy; guidance Availability / Price: Website, as above. | ISBN/ISSN: Notes: Matrix Research and Consultancy, on behalf of the former NHS Modernisation Agency Good care planning for people with long-term conditions updated version [author: Matrix Research and Consultancy] (September 2005) Following publication of the National Service Framework for People with Long-Term Conditions (NSF), the NHS Modernisation Agency commissioned Matrix to identify and report on the key elements of good care planning for people with long-term conditions. This document (26 pp) is intended to contribute to and link with other initiatives such as the Single Assessment Process (SAP). It outlines the potential benefits of care planning and barriers to its implementation. Appendices include a self-assessment toolkit, and three case studies illustrating how care planning approaches have been successfully implemented: Shared Care Plan, Hounslow; Nottingham City PCT integrated rehabilitation and intermediate care service; and general practice in Hexham, Northumberland, for people living with diabetes. The key objective has been to produce user-friendly guidance and tools to assist local health and social service providers to implement evidence-based, person-centred care planning for people with long-term conditions. Replaces a previous version (June 2005). View report. Contact Details: Tel: | Fax: E–mail: | Web links: http://www.diabetes.nhs.uk/downloads/Matrix_Care_planning_report.pdf | http://www.matrixrcl.co.uk Target group: All staff | Type / Format: toolkit Availability / Price: Web link as above | ISBN/ISSN: Notes: The NHS Modernisation Agency has been dissolved and superseded by the NHS Institute for Innovation and Improvement North Lincolnshire Primary Care Trust; North Lincolnshire Council; North Lincolnshire and Goole Hospitals NHS Trust Multi-agency guidelines and good practice manual: Single Assessment Process (SAP) in North Lincolnshire version 1.5 [author: North Lincolnshire SAP Steering Group] (October 2006) This good practice manual (35 pp) has been produced by the North Lincolnshire Multi-Agency Steering Group to support staff with the implementation and operational requirements of the Single Assessment Process (SAP) in North Lincolnshire. The manual does not replace guidance and protocols in place in each of the partner agencies. The manual includes a glossary of terms;sets the national context for SAP; provides general information on information sharing and obtaining consent; outlines issues on joint working in respect of the different assessments; and has a short section on using the Easycare assessment tool. Appendices relate to documentation on consent and security guidelines. The manual will be reviewed as part of the evaluation of the implementation process. View manual. Contact Details: Stephen Ball, Service Manager - Older People, Day and Community Services, North Lincolnshire Council Tel: +44 (0)1724 298081 | Fax: E–mail: stephen.ball@northlincs.gov.uk | Web links: | Target group: All agencies | Type / Format: glossary; guidance Availability / Price: | ISBN/ISSN: Notes: North Surrey Primary Care Trust Community Healthcare Records Parkinson's Disease Patients North Surrey PCT Example of handheld paper records for single assessment process for people with chronic diseases. Folder contains: contact information for Parkinson's Disease medical staff; service provided for parkinson's disease patients and carers; single assessment process: basic personal information; single assessment process: contact assessment; checklists for: internal risk factors; carers involved; mobility assessment; psychological status; medication; falls; nursing lifting assessment form; medication chart; communication sheet; staff signature sheet. Contact Details: Dr Beverly Castleton, Consultant Physician North Surrey PCT, Medical Director's Office, Villa 22, Guildford Road, Chertsey, Surrey KT16 0QA Tel: 01932 723782 | Fax: 01932 723533 E–mail: jacqueline.batchelor@nsurreypct.nhs.uk | Web links: http://www.nsurreypct.nhs.uk | Target group: | Type / Format: assessment tool Availability / Price: | ISBN/ISSN: Notes: REU Respect learning materials for social care staff working with black and minority ethnic older people [authors: Jabeer Butt, Leandra Box, Suzanne Lyn Cook] (1999) Learning materials: video (22 mins) accompanied by written pack (105 pp); particularly useful for care managers, home carers, day care staff and residential workers. These learning materials are designed to help social care staff to assess needs accurately and to respond appropriately. The written pack is arranged in four modules. Module 1 introduces the materials and discusses the values informing them. Module 2 provides information on the social, economic and family circumstances and the mental and physical health of black and minority ethnic older people. Module 3 looks at various aspects of practice: assessment; care planning; monitoring and review; communication; emotional care; personal care; protection and abuse; relationships; faith and spirituality; organisational issues; and ethnic record keeping and monitoring. Module 4 includes the complete list of exercises used throughout. The video provides 'live' examples of good practice in service provision. Contact Details: REU, Unit 35, Kings Exchange, Tileyard Road, London N7 9AH. Tel: +44 (0)20 7619 6220 | Fax: +44 (0)20 7619 6230 E–mail: office@reunet.demon.co.uk | Web links: http://www.reu.org.uk | Target group: SSD staff | Type / Format: video; workbook Availability / Price: | ISBN/ISSN: 1873912803 Notes: Royal Institute for Public Health (RIPH), Preventing Malnutrition in the Community : What Works? A one day conference on 28 November 2006, at the RIPH in Portland Place, London. Organised by Royal Institute of Public Health in collaboration with European Nutrition for Health Alliance and ILC UK. The programme is still being devised but will comprise: Key presentations, Case studies, Workshops, Recommendations for policy. Malnutrition is a particular problem in ageing populations: metabolic and physiological changes associated with the ageing process render older people particularly susceptible to mineral and nutrient deficiencies. Malnutrition is not only a problem on its own: it compromises the health outcomes of individuals, may delay the speed of recovery and increase mortality. The impact on population health is significant, as is the burden to individuals and their carers, not to mention the economic impact on the health care system. Yet awareness of this issue is low - not only amongst the general public, but within the medical and nursing professions and amongst health care managers, health insurers, patients, policymakers and politicians. It is against this background that a group of stakeholders from across the health arena have formed the European Nutrition for Health Alliance in a united effort to raise awareness of the importance and the urgency of the issue of malnutrition and to build an agenda for action at the European level. Throughout the UK, several initiatives exist that help prevent malnutrition in care homes. Yet too often, these initiatives remain localised or in "pilot" phase and findings or lessons learnt do not get broadly disseminated. This seminar aims to bring together examples of good practice in communities with policy level discussions. Contact Details: Jennifer Tatman, 28 Portland Place London W1B 1DE Tel: +44 (0)20 7291 8353 | Fax: E–mail: itatman@riph.org.uk | Web links: http://www.riph.org.uk | http://www.european-nutrition.org Target group: LA/HAs | Type / Format: conference Availability / Price: £140 to £199 | ISBN/ISSN: Notes: Russell House Publishing From where I'm sitting a manual for those working with older people in the social care sector [author: Sue Thompson] (2002) 238 pp "From where I am sitting" is designed as an aid to learning for anyone involved in the care of older people in residential or nursing homes, hospitals, assisted living schemes, or in their own homes. The material includes background information, items suitable for handouts, guidance on training exercises, and overhead transparency templates, so that it can be used in conjunction with training, and provides guidance for those who are just starting out in this field of work. Themes covered include: dealing with feelings; communication; personal care; health issues; residential care; dementia; sexuality and intimacy; loss and grief; aggression; abuse; and staff care. Contact Details: Russell House Publishing Ltd., 4 St George's House, The Business Park, Uplyme Road, Lyme Regis, Dorset DT7 3LS. Tel: +44 (0)1297 443948 | Fax: +44 (0)1297 442722 E–mail: help@russellpublising.co.uk | Web links: http://www.russellhouse.co.uk | Target group: SSD/HA/PCT | Type / Format: guide Availability / Price: £29.95 | ISBN/ISSN: 1898924047 Notes: Russell House Publishing Ltd., For the record recording skills training manual [authur: Liz O'Rourke; consultant editor Neil Thompson] (2002) 'For the record' (181 pp) is a pack designed for use with social workers employed in a range of settings, and for looking at recording issues/skills in general. It shows how to make records that are objective and reliable, and that also include the service user's perspective. It covers organising and structuring training programmes, recording systems; guidelines on good practice and the legal framework; and writing the record. Examples of OHPs, handouts, exercises, and case studies are included. Contact Details: Russell House Publishing Ltd., 4 St George's House, Uplyme Road, Lyme Regis, Dorset. DT7 3LS. Tel: +44 (0)1297 443948 | Fax: +44 (0)1297 442722 E–mail: help@russellpublising.co.uk | Web links: http://www.russellhouse.co.uk | Target group: Social workers | Type / Format: pack Availability / Price: £41.45 | ISBN/ISSN: 1903855012 Notes: Sheffield First for Health Partnership Sheffield Single Assessment Process assessment manual (April 2003) The assessments described in this manual (116pp) provide a standardised way of capturing the outcomes of conversations with service users and their carers. The assessments are intended to support and not replace professional judgement. This manual contains examples of flow charts, sample assessment tools, and guidance about how the tools will be used, and demonstrate how pathways contribute to a Single Assessment Process. Also included is a glossary, which is intended to be used in conjunction with the full glossary as contained in the National Service Framework for Older People (NSF). This is the first edition of the manual. It will be revised to take account of practitioners' experience during the first phase of implementation of the process, with any necessary amendments to have been circulated by April 2004. The project was commissioned by the Sheffield First for Health Partnership in 2001. The partnership comprises: Shefield's Social Services Directorate and Housing & Direct Services; North Sheffield PCT; West Sheffield PCT; South West Sheffield PCT; South East Sheffield PCT; Sheffield Teaching Hospitals NHS Trust; Sheffield Care Trust: Mental Health and Wellbeing. and voluntary sector involvement. View toolkit Contact Details: Sheffield City Council, Single Assessment Project, Floor 3, Castle Market Buildings, Sheffield S1 2HA. Tel: 0114 273 5299 | Fax: E–mail: | Web links: http://www.sheffield.gov.uk/safe--sound/social-services/single-assessment-process | Target group: all staff | Type / Format: assessment tool; guidance; glossary Availability / Price: | ISBN/ISSN: Notes: Skills for Health Older People's National Workforce Competence Framework Guide 2004 The Guide explains the application and use of competence frameworks; how the framework is constructed; and provides an overview of the framework for older people's services. The overview has been developed to provide an indication of the units of competence that apply generally to older people's health and social care services and more specific competences including those relating to care of older people with age related health needs. The competences were developed to be applicable to a range of settings and professions - primary care, walk-in centres, minor injury units and hospitals; and staff ranging from support staff to qualified nurses, doctors and allied health professionals. View competence framework Contact Details: Dr Caryl Plewes, Project Director, Older People's Competence Framework, Goldsmiths House, Broad Plain, Bristol BS2 0JP Tel: 0117 9221155 | Fax: E–mail: caryl.plewes@skillsforhealth.org.uk | Web links: http://www.skillsforhealth.org.uk/files/570-SfH_Older_people_a-w.pdf | http://www.skillsforhealth.org.uk Target group: | Type / Format: competence framework Availability / Price: Download pdf. | ISBN/ISSN: Notes: Skills for Health/Topss England Older People Competence Framework: units of competence 2004 The Competence Framework for Older People covers the competences needed to care for older people with age related health needs. The competences were developed to be applicable to a range of settings and professions - primary care, walk-in centres, minor injury units and hospitals; and staff ranging from support staff to qualified nurses, doctors and allied health professionals. This document details the units of competence, each of which describes an activity that is a significant part of someone's job, for example: communicate with older people and their carers; assess the health and wellbeing of older people. Each unit contains a number of elements of competence that specify what an individual using the Competence Framework needs to do to demonstrate competence in that particular area of practice. Contact Details: Dr Caryl Plewes, Project Director, Older People's Competence Framework, Goldsmiths House, Broad Plain, Bristol BS2 0JP Tel: 0117 922 1155 | Fax: E–mail: caryl.plewes@skillsforhealth.org.uk | Web links: http://www.skillsforhealth.org.uk/files/529-OPCompetencest5-1%28Dec03%29.pdf | http://www,skillsforhealth.org.uk Target group: | Type / Format: competence framework Availability / Price: Download pdf. | ISBN/ISSN: Notes: Social Care Institute for Excellence Dignity in care Adult Services Practice Guide 9 [authors: Elaine Cass, Diana Robbins, Angela Richardson] (November 2006) This guide has been designed for people who want to make a difference and improve standards of dignity in care. It provides information for service users on what they can expect from health and social care services, and a wealth of resources and practical guidance to help service providers and practitioners in developing their practice, with the aim of ensuring that all people who receive health and social care services are treated with dignity and respect. This guide is part of a wider Department of Health campaign to promote dignity for older people in the health and social care sectors. The issue of dignity features prominently in the framework for health and social care services. The Department of Health's Green Paper, 'Independence, well-being and choice' (2005) and subsequent White Paper, 'Our health, our care, our say' (2006), are set around seven key outcomes identified by people who use services, one of which is personal dignity and respect. The Commission for Social Care Inspection (CSCI) has incorporated these into their assessment framework, 'A new outcomes framework for performance assessment of adult social care' (2006). The Department of Health's National Service Framework for Older People (2001) also supports a 'culture change so that all older people and their carers are always treated with respect, dignity and fairness', and its 'Essence of Care: Patient-focused benchmarking for health care practitioners' (2003) offers a series of benchmarks for practice on privacy and dignity. SCIE's Practice Guide has been twice revised since first being published in November 2006. (KJ) Contact Details: SCIE, Goldings House, 2 Hay's Lane, London SE1 2HB Tel: | Fax: E–mail: | Web links: http://www.scie.org.uk/publications/practiceguides/practiceguide09/ | Target group: LA/HA | Type / Format: strategies Availability / Price: PDF format to download. | ISBN/ISSN: - Notes: Social Services Inspectorate; Audit Commission Making ends meet A website for managing the money in social services http://www.joint-reviews.gov.uk/money (October 2003) A tool for councillors and senior managers on how to get the best out of the resources allocated to social services. It aims to provide help with the questions that many local authorities are grappling with and assist them in their management of financial resources. The website will be updated over the next three years, through an Audit Commission partnership. 8 page guide available with accompanying CDROM. Contact Details: Sue Mead, Review Director, Audit Commission, 1 Vincent Square, London SW1P 2PN Tel: +44 (0) 20 7828 1212 | Fax: +44 (0) 20 7976 6187 E–mail: | Web links: http://www.joint-reviews.gov.uk/money | http://www.audit-commission.gov.uk Target group: LA | Type / Format: audit tool; cdrom Availability / Price: FOC | ISBN/ISSN: Notes: Sunderland Social Services Attaching documents [to Liquidlogic records] [handout accompanying SAP training session] (2005) This 4pp handout indicates how and where documents can be attached to and retrieved from Liquidlogic records. View handout Contact Details: Robin Welsh, SAP Training Officer, Floor 4, 50 Fawcett St, Sunderland, Tyne & Wear SR1 1RF. Tel: 0191 566 1420 07789942247 | Fax: E–mail: Robin.Welsh@ssd.sunderland.gov.uk | Web links: | Target group: SAP staff using Liquidlogic | Type / Format: briefing Availability / Price: | ISBN/ISSN: Notes: Sunderland Social Services Liquid Logic keystroke guidance East Division, West Division, Hospital SW Team, Sensory Team, Specialist SW Team (Palliative Care), COTs, Farmborough Court & Intermediate Care Team [authors: Robin Welsh, Alison Levitt, Phil Hounsell] (29 September 2005) This 44pp item (and related training material) was first publicised by Robin Welsh on the SAP Discussion Forum, as a model for developing local guidance on using Liquidlogic. The guidance outlines keystroke procedures for administration, team managers, duty officers, quality officers, care managers and specialist assessors, also team manager authorisation and review process. The following Critical Path items accompany: OT; East & West & Sensory; Farmborough Court, Intermediate Care Team; Hospital Social Work Team; Specialist Social Work Team. Each algorithm explains the work flow. View | keystrokes document | critical path - OT | critical path - East and West sensory | critical path - Farnborough Court | critical path - hospital social work team | critical path - specialist social work team | Contact Details: Robin Welsh, SAP Training Officer, Floor 4, 50 Fawcett St, Sunderland, Tyne & Wear SR1 1RF. Tel: 0191 566 1420 07789942247 | Fax: E–mail: Robin.Welsh@ssd.sunderland.gov.uk | Web links: | Target group: Staff using Liquidlogic | Type / Format: guidance Availability / Price: | ISBN/ISSN: Notes: Sunderland Social Services Liquid Logic new functionality roll out [Sunderland Social Services] (August 2005) There are two versions of this documentation on Liquidlogic screen layout and functionality: a 6pp version for administration and business Support; and a longer (21pp) version for care managers and team managers View version 1 | View version 2 Contact Details: Robin Welsh, SAP Training Officer, Floor 4, 50 Fawcett St, Sunderland, Tyne & Wear SR1 1RF. Tel: 0191 566 1420 07789942247 | Fax: E–mail: Robin.Welsh@ssd.sunderland.gov.uk | Web links: | Target group: SAP staff using Liquidlogic | Type / Format: guidance Availability / Price: | ISBN/ISSN: Notes: Sunderland Social Services Searching using My Contacts guidance Liquidlogic: new functionality [author: Robin Welsh] (21 August 2005) Guidance (7pp) on Liquidlogic's new functionality, on "Searching for a person" and adding them to "My contacts". This enables use of "Reassign" and "Make Referrals" to people in other departments more easily, and replaces a previous "tree arrangement" used by Sunderland Social Services. View document Contact Details: Robin Welsh, SAP Training Officer, Floor 4, 50 Fawcett St, Sunderland, Tyne & Wear SR1 1RF. Tel: 0191 566 1420 07789942247 | Fax: E–mail: Robin.Welsh@ssd.sunderland.gov.uk | Web links: | Target group: SAP staff using Liquidlogic | Type / Format: guidance Availability / Price: | ISBN/ISSN: Notes: Sunderland Social Services Sunderland Social Services Single Assessment Process Liquid Logic SAP training (2005) Powerpoint for Liquidlogic SAP staff training sessions in Sunderland. The presentation comprises 29 slides illustrating the course objectives for an overall understanding of how to use Liquidlogic for creating and using records for the Single Assessment Process. The aim is that, by the end of the course, attendees will be able to understand: the work and workgroup trays; finding a service user; creating a new person (i.e. a service user record); how to complete a Contact Assessment; how to complete an Overview assessment; SAP needs and SAP risks; finalising the assessment; making referrals; making appointments;; and updating demographics. The training programme includes practice exercises. An associated handout (11pp) for attendees, "SAP trainers guide" outlines the course programme. View presentation | View trainer guide Contact Details: Robin Welsh, SAP Training Officer, Floor 4, 50 Fawcett St, Sunderland, Tyne & Wear SR1 1RF. Tel: 0191 566 1420 07789942247 | Fax: E–mail: Robin.Welsh@ssd.sunderland.gov.uk | Web links: | Target group: SAP staff using Liquidlogic | Type / Format: powerpoint; briefing Availability / Price: | ISBN/ISSN: Notes: Sunderland Social Services Sunderland Social Services Single Assessment Process Liquid Logic super users super user training (2005) Powerpoint for Liquidlogic "super user" training sessions in Sunderland. The presentation comprises 13 slides illustrating the course objectives: maps, keystrokes, work processes, page navigation and problem solving. An associated handout (3pp) for attendees, "SAP super users trainers guide" outlines the course programme. View presentation | View trainer guide Contact Details: Robin Welsh, SAP Training Officer, Floor 4, 50 Fawcett St, Sunderland, Tyne & Wear SR1 1RF. Tel: 0191 566 1420 07789942247 | Fax: E–mail: Robin.Welsh@ssd.sunderland.gov.uk | Web links: | Target group: SAP managers using Liquidlogic | Type / Format: powerpoint; briefing Availability / Price: | ISBN/ISSN: Notes: Sunderland Social Services Team manager / senior manager guidance Liquidlogic: new functionality [author: Robin Welsh] (21 August 2005) This guidance (18pp) showing various Liquidlogic screen layouts is arranged in three sections. Section 1 identifies what a Team Manager or Senior Care Manager needs to do when they are allocating work to a Care Manager on Liquidlogic. Section 2 identifies what a Team Manager or Senior Care Manager needs to do when they are authorising work for a Non-devolved Care Manager. Section 3 is for Team Managers accepting work on Liquidlogic sent directly from Admin or Business Support when it has been referred in by an External Agency. View guidance Contact Details: Robin Welsh, SAP Training Officer, Floor 4, 50 Fawcett St, Sunderland, Tyne & Wear SR1 1RF. Tel: 0191 566 1420 07789942247 | Fax: E–mail: Robin.Welsh@ssd.sunderland.gov.uk | Web links: | Target group: SAP management staff using Liquidlogic | Type / Format: guidance Availability / Price: | ISBN/ISSN: Notes: Surrey County Council Single Assessment Process SAP training and resource pack, Joint Training Strategy Group West Surrey, and East Surrey Joint Training Group [author: Debbie Grimwood] (January 2004) This pack is designed to support the training seminars and workshops on the Single Assessment Process (SAP) in Surrey from January to March 2004. It is accompanied by Powerpoint presentation and facilitator notes. View powerpoint presentation Contact Details: Debbie Bell, SAP Project Manager, Customer and Staff Relations, HR Learning and Development, South West Area Office, Grosvenor House, London Square, Cross Lane, Guildford, Surrey GU1 1PA. Tel: +44 (0)1483 517995 +44 (0)1428 853069 (DG) | Fax: +44 (0)1483 518464 E–mail: debbie.bell@surreycc.gov.uk | debbie@grimwoodp.freeserve.co.uk Web links: | Target group: | Type / Format: pack; powerpoint Availability / Price: | ISBN/ISSN: Notes: Debbie Grimwood is Training Consultant, East & West Joint Training Groups. Other contact: Liz Lee, Learning and Development Consultant. Tameside and Glossop Primary Care Trust, Single Assessment Process [training materials] [author: Teresa Jankowska] (February 2002) Handouts, exercises and facilitators' notes, from the range of training materials for SAP used by Tameside and Glossop PCT, and for a variety of audiences: Single Assessment Process (SAP): implications for practice: training information for all involved in providing care for older people, course details; and programme; Time for reflection - the implications for practice (exercise); Single Assessment Process: person centred approach (handout); Single Assessment Process (SAP) awareness session: programme; Documentation workshop; Single Assessment Process and person centred care: presentation for the Really Important Questions Forum. Training materials continue to be developed as and when needed. Contact Details: Teresa Jankowska, SAP Co-ordinator, Tameside and Glossop Primary Care Trust, New Century House, Progress Way, Windmill Lane, Denton M34 2GP. Tel: +44 (0)161 304 5450 (TJ) +44 (0)161 304 5300 (PCT general no) | Fax: E–mail: teresa.jankowska@nhs.net | Web links: http://www.tameside.gov.uk/tmbc1/sap.htm | Target group: | Type / Format: guidance Availability / Price: | ISBN/ISSN: Notes: Tameside and Glossop Primary Care Trust, Single Assessment Process: implications for practice training programme (February 2002) Part of a range of training materials for SAP used by Tameside and Glossop PCT, and for a variety of audiences. Comprises: Training information for all involved in providing care to older people Programme covering: connecting with good practice; advantages and disadvantages of an outcomes focus; connecting with the user's and carer's perspective Time for reflection - the implications for practice (worksheet and prompt sheet) Training materials continue to be developed as and when needed. Contact Details: Teresa Jankowska, SAP Co-ordinator, Tameside and Glossop Primary Care Trust, New Century House, Progress Way, Windmill Lane, Denton M34 2GP. Tel: +44 (0)161 304 5450 (TJ) +44 (0)161 304 5300 (PCT general no) | Fax: E–mail: teresa.jankowska@nhs.net | Web links: http://www.tameside.gov.uk/tmbc1/sap.htm | Target group: | Type / Format: guidance Availability / Price: | ISBN/ISSN: Notes: Values into Action Making decisions best practice and new ideas for supporting people with high support needs to make decisions [authors: Stephanie Beamer, Mark Brookes] (2001) 92 pp report, with workbook, 'It's your choice'. This report is aimed at service providers, families, friends, carers and those who support people with learning difficulties who have high support needs to make choices.It uses real life stories to challenge the idea that people with high support needs cannot make their own decisions. It discusses current practice and law, suggesting that both are often limited in vision. It offers a model of supported decision making as a solution. The accompanying workbook, 'It's your choice', is written in plain English, with pictures, and tells people with learning difficulties about making decisions. Contact Details: Tel: | Fax: E–mail: | Web links: | Target group: General | Type / Format: workbook; book Availability / Price: | ISBN/ISSN: Notes: West Midlands Region SAP Implementation Group (as supplied by West Midlands South Strategic Health Authority) West Midlands Region SAP Implementation Group interpretation of the April 2004 milestones (13 December 2003) SAP Leads from both health and social services departments in the West Midlands region have been meeting with the aim of pooling ideas and resources, and exchanging information. This 16pp document has been compiled by a subgroup (including representatives of the 3 SHAs in the region) which looked specifically at the Department of Health April 2004 milestones. The aim is to agree a collective interpretation of what the milestones mean (and based on what evidence), and how best to target work in order to achieve them. Contact Details: Sandra Hudson, Programme Lead, Services for Older People, West Midlands South Strategic Health Authority, Osprey House, Albert Street, Prospect Hill, Redditch B97 4DE. Tel: 01527 587517 (Peter Boileau) 01527 587536 (Sandra Hudson) | Fax: E–mail: sandra.hudson@wmsha.nhs.uk | peter.boileau@wmsha.nhs.uk Web links: http://www.wmssha.nhs.uk | Target group: SAP Leads | Type / Format: strategy Availability / Price: | ISBN/ISSN: Notes: The following members of the Group are also willing to be approached directly to discuss this document: Marie duQuesnay, Stoke and Staffordshire, Marie.duQuesnay@staffordshire.gov.uk 01785 277089; Val Dickens, Solihull, vdickens@solihull.gov.uk 0121 704 8043; Jonathan Monks, Worcestershire, jmonks2@worcestershire.gov.uk 01905 766963; Sue Williams, West Midlands ADSS, suejwilliams@hotmail.com 01905 796799. West Midlands Regional SAP Group Single Assessment Process evaluation guidance [author: West Midlands Region SAP Evaluation Group] (August 2006) A subgroup of the West Midlands Regional SAP Group has developed this simple tool to evaluate SAP from the point of view of the service user who has received the assessment. This has now been piloted in Staffordshire. The sub-group's original aim had been to develop a standardised regional tool. However the sub-group has learned through the process that this is not practical, as each SAP locality is at a different stage of SAP implementation. This Guidance is aimed at establishing best practice in conducting a SAP evaluation. It includes the service user questionnaire and covering letter used in Staffordshire which has been piloted, and the practitioner assessor questionnaire which has not been piloted. Contact Details: Sue Williams, Development Worker, Older People's Services, ADSS Network Older People, West Midlands Tel: | Fax: E–mail: suejwilliams@hotmail.com | Web links: | Target group: SAP leads | Type / Format: evaluation Availability / Price: | ISBN/ISSN: Notes: Reference to postings on the SAP Discussion Forum in discussion area "Evaluation of SAP from a user perspective" may assist. West Midlands Regional Single Assessment Process Group The Single Assessment Process and cross boundary working West Midlands SAP Cross Boundary Project sponsored by ADSS West Midlands Older People's Network [and] Department of Health, Health and Social Care Change Agent Team [author: Angela Nicholls] (October 2004) The ADSS West Midlands Regional Single Assessment Process Group commissioned this project in May 2004 with funding from the Department of Health Health and Social Care Change Agent Team, to address issues of consistency and compatibility of working arrangements and information sharing across geographical boundaries with respect to the Single Assessment Process (SAP). The Cross Boundary Project has aimed to support a common approach to SAP, by mapping how SAP has been implemented in the West Midlands, and this report outlines the findings of the mapping exercise. View project document Contact Details: Angela Nicholls Tel: | Fax: E–mail: angelanicholls@wrath98.freeserve.co.uk | suejwilliams@hotmail.com Web links: | Target group: SAP leads | Type / Format: strategy Availability / Price: | ISBN/ISSN: Notes: Other contact: Sue Williams, Regional Coordinator West Midlands Regional Single Assessment Process Group The Single Assessment Process and cross boundary working: good practice guide [West Midlands SAP Cross Boundary Project] [author: Angela Nicholls] (October 2004) This good practice guide has been produced on behalf of the ADSS West Midlands Regional Single Assessment Process Group. It is based on the findings of the Cross Boundary Project about how the Single Assessment Process (SAP) is being implemented in the West Midlands and the implications for working across geographical boundaries in the region, principles that can be applied beyond the West Midlands region. The guide covers: understanding cross boundary flows; a forum for discussion with neighbouring areas; understanding differences; making local agreements; information sharing agreements; moving towards greater standardisation with neighbouring organisations; adopting agreement on cross boundary working; and moving beyond the documentation. The guide also sets out the elements of a formal Agreement on Cross Boundary Working and Information Sharing. View guide Contact Details: Angela Nicholls Tel: | Fax: E–mail: angelanicholls@wrath98.freeserve.co.uk | suejwilliams@hotmail.com Web links: | Target group: SAP leads | Type / Format: strategy Availability / Price: | ISBN/ISSN: Notes: Other contact: Sue Williams, Regional Coordinator Wiltshire County Council Implementation of the Single Assessment Process for older people in Wiltshire progress report [author: Marianna Poulton] (August, 2003) 9 pp document. The report outlines the background on SAP as a requirement for Standard Two of the National Service Framework for Older People (NSF); and advises on progress to date county-wide and through local implementation teams (LITs): Kennet & North Wilts, West Wilts, and South Wilts, where practitioners have volunteered to act as cascade trainers to then train staff undertaking the pilots. It advises of the staff and training, and the IT versus paper-based implications arising from implementation of SAP. The report highlights the use of bids to the Workforce Development Corporation for funding a training officer with a specific brief to work on SAP, and the strong links with neighbouring authorities in the Avon, Gloucestershire and Wiltshire SHA. View document Contact Details: Heather Ludow, Locality Manager, County Hall, Bythesea Road, Trowbridge, Wiltshire, BA14 8JN. Tel: +44 (0)1980 623256 | Fax: E–mail: heatherludlow@wiltshire.gov.uk | Web links: | Target group: SSDs | Type / Format: document Availability / Price: Download only. | ISBN/ISSN: Notes: Other contact: Lynn Attwood, Training and Development Officer. |