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Single Assessment Process - training materials -
Case studies
The following listing is subject to ongoing review and revision...
Age Concern and Help the Aged
Prevention in practice service models, methods and impact [author: Katharine Orellana]
(April 2009)
The consultation, 'The case for change' (Department of Health, 2008) describes social care services as "the activities, services and relationships that help people to be independent, active and healthy
throughout their lives". This publication (100 pp) aims to demonstrate the range of positive outcomes that are possible for older people, organisations and systems when there is investment in preventive services. It is by way of a services directory
which is also relevant to the Putting People First agenda. It includes examples of services provided by Age Concern in different localities on information and advice, practical support, support to remain as independent as possible, and support at
difficult times and for carers.
Three of the case studies relate to the varying effectiveness of the Single Assessment Process (SAP):
Waltham Forest Age Concern's Case Finding Service aims to identify vulnerable older people within the community at risk of increased dependency. The Waltham Forest Early Detection Model of Intervention is system for identifying older people with
previously unrecognised health and social care needs . GPs in Waltham Forest send a Cardiff-Newport questionnaire to older patients whop are on four or more medications. The questionnaire covers depression, memory, continence, functional decline,
social interaction and falls risk. Of 8949 questionnaires distributed between May 2002 and March 2008, 4207 questionnaires were returned to ACWF; 2204 people were referred for single assessment. Concludes that this method more cost-effective than
single assessment provision in the statutory sector".
Age Concern Cheshire is a partner in SAP and a licence holder under SAP, allowing access to assessment forms and to give feedback to the statutory services online. ACC provides an independent Support Brokerage Service across Cheshire and towards
Individual Budgets (IBs) to increase numbers receiving Direct Payments. ACC has been involved in the County Council's Self Directed Support pilot.
An Accident and Emergency Diversion and Discharge Support Service is provided in seven hospitals across South Staffordshire. Most of the referrals are from Social Care and Health through their access teams. The service was developed to reduce
emergency admissions to hospital, to support older people on discharge from hospital, and to prevent unnecessary admissions to hospital, respite or care homes. Among services provided is an initial assessment, linked to SAP and including risk of
falling.
Contact Details:
Katharine Orellana, Social Care and Support Officer, Age Concern and Help the Aged,
Astral House,
1268 London Road,
London
SW16 4ERT.
Tel: 020 8765 7485 | Fax:
E–mail: Katharine.Orellana@ace.org.uk |
Web links: http://www.ageconcern.org.uk/AgeConcern/bigq-preventioninpractice-report.asp
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Target group: All staff, users and carers | Type / Format: case studies
Availability / Price: From the address given, or as dowwnload. | ISBN/ISSN:
Notes:
Central Cheshire PCT
Single Assessment Process Milestone: April 2004
(2002)
21 frames for a basic level of training in SAP awareness-raising, with accompanying material.
Details of a day's training workshop. Glossary. Case studies. A-Z list of abbreviations (and mnemonics). Site implementation schedule.
View documents:
presentation |
glossary |
abbreviations guide - introduction |
abbreviations guide |
case study 1 |
case study 2 |
person centred care |
training plan |
posters |
welcome letter
Contact Details:
Ms Chris Douglas, SAP Lead, Central Cheshire PCT HQ,
Barony Road,
Nantwich,
Cheshire
CW5 5QU
Tel: +44 (0)1270 415364 (DH direct)
+44 (0)1270 415484 (CD direct) | Fax:
E–mail: chris.douglas@ccpct.nhs.uk | Dennis.Harthern@ccpct.nhs.uk
Web links: http://www.ccpct.nhs.uk
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Target group: PCT | Type / Format: powerpoint; glossary; case study; strategy
Availability / Price: upon request | ISBN/ISSN:
Notes: Dennis Harthern is the Learning & Development Officer, at HR & Learning, Central Cheshire PCT.
Changing Workforce Programme, NHS Modernisation Agency,
Toolkit for local change : patient and staff perspective physical illness
(2001)
This is one of a series of tools (Tool 13a) to support local implementation of role resdesign which are listed in the Role design directory of tools. This tool should be used during the early design and
planning stages of a new or amended role to help generate lateral thinking. The video contains three case study scenarios which provide material for discussion on service delivery and role redesign. The scenarios are designed to deliberately
emphasise points for debate, therefore some characters or scenes may seem over-exaggerated. Time required is suggested at between 30 - 60 minutes for this exercise.
The three scenarios are 'Tell me again Mrs Foley' - The patient perspective;
'Those are the roles' - The staff and patient perspective; 'A new role for Mr Cole' - The staff perspective.
Contact Details:
2nd Floor,
Heron House,
322 High Holborn,
London
WC1V 7PW
Tel: | Fax:
E–mail: cwptools@doh.gsi.gov.uk |
Web links: http://www.modern.nhs.uk/newwaysofworking
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Target group: HA | Type / Format: video; case study; toolkit
Availability / Price: To order please email. | ISBN/ISSN:
Notes:
City and Hackney NHS Teaching PCT; Homerton University Hospital NHS Trust
Single Assessment Process information pack for pilot sites
(January 2004)
29 pages plus a sample completed "contact form" and "overview form" for a fictitious client and a user information leaflet outlining the service and user rights. Attached is SAP pilot training agenda.
to view document use weblink below
Contact Details:
Eve Oldham, SAP Project Manager St Leonard’s Hospital,
Nuttall Street,
London
N1 5LZ
Tel: 020 7301 3000 (switch)
020 7683 4121 (direct) | Fax:
E–mail: |
Web links: http://www.hackney.gov.uk/soc-sap-pilot-pack.doc
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Target group: PCT | Type / Format: case study; publicity materials
Availability / Price: | ISBN/ISSN: -
Notes: Other contacts: Natasha Cooper (Manager of the LBH Access Service and Chair of the SAP Steering Group). Tel: 020 8356.5610 e-mail: natasha.cooper@hackney.gov.uk
Department of Health - DH
POPP Project profiles [Partnership for Older People]
(16 November 2005)
The Department of Health's Older People and Disability Division is leading a project 'Partnerships for Older People Projects' (POPP). The project's strategic aim is to test and evaluate innovative approaches
that sustain prevention work, in order to improve outcomes for older people. Of the 19 pilot projects being established (during 2006/07 and 2007/08), four include the Single Assessment Process (SAP) as part of their remit: East Sussex (Independence
First); Leeds (Service redesign for Older people with mental health needs); North Yorkshire; and Brent (Integrated Care Co-ordination Service). This document (65 pp) describes the 19 pilots, some of which have a mental health focus.
UPDATE given in the social work magazine Community Care, issue 7 December 2006, p10.
Pilot schemes providing these innovative preventive services are already showing evidence of the economic benefits of earlier intervention, reported Ivan Lewis (Care Services Minister). This would help influence 2007/08 comprehensive spending
review. Lewis also announced the areas to be given a share of £18.5m for the second phase of the programme which starts in 2007. The areas are Rochdale, Tameside, Calderdale, Leicestershire and Rutland, Croydon, West Sussex, Kent, North Somerset,
Devon and Gloucestershire.
POPP Newsletter available from CSIP website - (issue January 2008 no 2) link given below.
Contact Details:
Tel: | Fax:
E–mail: |
Web links: http://www.dh.gov.uk/assetRoot/04/12/26/23/04122623.pdf
| http://www.changeagentteam.org.uk/index.cfm?pid=218&catalogueContentID=3084
Target group: | Type / Format: case study
Availability / Price: Available as download only. | ISBN/ISSN:
Notes:
Northumberland, Tyne and Wear Strategic Health Authority
SAP lessons learnt: a report detailing the experiences and lessons learnt in implementing the Single Assessment Process .... informed by the North East Cluster lessons learnt event 18th November 2005
[author: Rob Langstaff]
(21 February 2006)
The first four implementations of the NPfIT SAP solution have taken place in Northumberland, Tyne and Wear, where the Strategic Health Authority (SHA) has given priority to SAP implementation. This report (63
pp) has been compiled by the Education, Training and Development Strategy Manager, Northumberland, Tyne and Wear Strategic Health Authority. The information comes from an event at which health and social care professionals from sites within the
North East Cluster met to share their experiences of implementing SAP. The report reflects the topics covered and includes embedded links to the powerpoint presentations made:
Project governance - Paul Gibson (Sunderland Teaching PCT) and Phil Hounsell (Sunderland Social Services);
Connecting the users - Ian Mankin (South Tyneside Social Services) and Jane Keenan (County Durham and Tees Valley SHA);
Information sharing - Graham Farrow (South Tyneside PCT);
Achieving the benefits of SAP - Penny Gray (formerly Gateshead PCT) and Mark Adams (Northumberland, Tyne and Wear SHA);
Training and user support - Sue Martin (City Hospitals Sunderland), Robin Welsh (Sunderland Social Services) and Rob Longstaff (Northumberland, Tyne and Wear SHA);
Mobile working; - Karen Banks and Pauline Hobson (Sunderland Teaching PCT);
Supporting the future environment - Sally Soady (Sheffield Health Informatics Service).
Appendix 1 summarises the recommendations; Appendix 2 is an evaluation analysis of the event.
View report.
Contact Details:
Robin Welsh, SAP Training Officer, Sunderland Social Services Floor 4,
50 Fawcett St,
Sunderland,
Tyne & Wear
SR1 1RF.
Tel: 0191 566 1420
07789942247 | Fax:
E–mail: Robin.Welsh@ssd.sunderland.gov.uk |
Web links:
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Target group: Health and social care professionals; IT staff | Type / Format: case study; powerpoint
Availability / Price: | ISBN/ISSN:
Notes:
Pan Dorset Health and Social Care
Single Assessment Process Case management - case studies 1-4 [author: Jane Wallis]
These four case studies explain the personal circumstances of a Mrs Blair, a Mr Thatcher, a Mrs Churchill, and a Miss Major. , and then set tasks to map the most feasible or likely care pathways or outcomes.
The aim of each case study is variously to consider and remember consent or confidentiality issues, matters regarding the Community Care (Delayed Discharge etc) Act 2003, special needs, carers' needs,, and matters appertaining to RNCC (Registered
Nursing Care Contribution) determination.
View case studies
Contact Details:
Jane Wallis,
SAP Project Manager for Training, Pan Dorset Health and Social Care,
Human Resources Learning and Development Unit,
Vespasian House,
2nd Floor West Wing,
Bridport Road,
Dorchester,
Dorset
DT1 1TG
Tel: +44 (0)1305 225911 | Fax: +44 (0)1305 268834
E–mail: jane.wallis@dorsetcc.gov.uk |
Web links: http://www.dorsetforyou.com
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Target group: LA/HA | Type / Format: case study
Availability / Price: | ISBN/ISSN:
Notes: This tool can be used or adapted by others provided that the Pan Dorset Group is fully accredited as the organisation of origin. Jane Wallis would appreciate a brief email to let her know who is using the material and where it is
being used.
Staffordshire Social Services Department
Single Assessment Case Studies
(2004)
Two examples of case studies (Mr Roberts) used in training by this authority. 2 pages.
Four case studies also included that are real scenarios of people who eventually received support from the Age Concern hospital discharge service which is funded by Staffordshire Social Services.
View Case studies (Mr Roberts): Case 1
| Case 2
| View scenarios (powerpoint)
Contact Details:
Marie Duquesnay, SAP Projects Manager, St Chad's Place,
Stafford
ST16 2LR
Tel: 01785 277089 | Fax:
E–mail: marie.duquesnay@staffordshire.gov.uk |
Web links: http://www.staffordshire.gov.uk/live/welcome.asp?id=318
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Target group: LA/HA/PCT | Type / Format: case study
Availability / Price: | ISBN/ISSN:
Notes: Jackie Owen, Asst. Director for Older People Services
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